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KLM Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(286 Reviews)
96
Write a Review

Score Details

5 stars
95%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

KLM Auto Repair was founded in 2012. We are located at 600 Front St, Chicopee, MA, 01013, United States. Serving the people of Chicopee, MA is our number one goal. We do that by offering quick repairs, fair prices and efficient communication from the time you walk in the door to when we hand you back your keys. Our normal hours are KLM Auto Repair was founded in 2012. We are located at 600 Front St, Chicopee, MA, 01013, United States. Serving the people of Chicopee, MA is our number one goal. We do that by offering quick repairs, fair prices and efficient communication from the time you walk in the door to when we hand you back your keys. Our normal hours are Monday–Friday: 7:30 am–5:00 pm but please don’t hesitate to contact us if you need special accommodations. At KLM Auto Repair, we make sure to get brands you want and deliver our services in a time frame that’s convenient for you. If we aren’t the best car repair in Chicopee, MA you’ve ever used, let us know how we can better meet your automotive repair needs. ...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(413) 331-4105
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
600 Front St Chicopee, MA 01013
Get Directions

Affiliations

KLM Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(286 Reviews)
Write a Review
Recent Reviews
EG
ELI G.
Chicopee, MA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Eli
KLM is great. Their price is very reasonable.
PC
PAM C.
Chicopee, MA
Nissan Altima
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2025
verified customerVerified Customer
8
Summary
Staff is professional. There were several problems I needed repaired. Staff kept me up to date on the progress of the repairs. Would definitely go back to have my car serviced.
DB
DAWN B.
Chicopee, MA
Toyota Rav4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Honest
I made an appointment to get my brakes done and Ken told me I had another 7000-10000 miles before I needed them. I also mentioned I should get a tune up and he said I didn’t need it yet. I really appreciated his honesty and he wasn’t interested in just taking my money.
DF
DEB F.
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Oil Change
Fast, convenient service at a fair price.
JM
JUDY M.
Chicopee, MA
Fiat 500L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
Very impressed!
KLM is an excellent repair shop. My car is a FIAT I, could not find a place place where anyone would change my broken taillight. My daughter recommended KLM because that's where she takes her car. I have a competent mechanic now and he has very reasonable pricing, and very nice staff staff. He gives a written estimate and keeps his word. The price does not go up "somehow" when he is done. I would recommend his facility to everyone! Finally, a mechanic that is reliable.
TJ
TOM J.
Dodge 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Will come back again
Very helpful
Thorough in explanation of needs
CW
CHARLENE W.
Chicopee, MA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Excellent
Kevin is very informative on the repairs and what can be done to help prevent the issues I am having.
TH
TIM H.
Chicopee, MA
Chevrolet Silverado 1500 1/2 Ton
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Service
Excellent service and communication. Top notch business . Go here first .
EC
EARL C.
Springfield, MA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Good Service
Good service and excellent work
MM
MARK M.
Chicopee, MA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Honest and thorough
They go the extra mile with everything… this is not a rush in rush out place… they take the time to do the little things that make for an excellent quality of repair. Most shops cut corners just to get the vehicle out the door, not klm! I highly recommend them…
MC
MARY C.
Chicopee, MA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Kevin and his crew are very helpful anytime I need something done with my car if they get me in as soon as they can, I never have a complaint
Like I said, Kevin and his crew are very helpful. They’ve helped me every time I’ve had a problem and they he’s taking my car as quickly as he could. They are a busy place. I recommend them.
RP
ROGER P.
Chicopee, MA
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
car repair .
my car started to make some noise and my engine light came on this was in the early afternoon...I brought it to KLM and they did a quick diagnostic test and found the problem. I thought I was going to have to leave overnight but they were able to get it done that day..great place to have your car repaired .
JC
JAMES C.
Springfield, MA
Ford F350 Super Duty 1 Ton - Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Great Service
Very reliable and reasonable auto shop
JD
JAMES D.
Chicopee, MA
Toyota Tacoma
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2025
verified customerVerified Customer
8
Lube and oil change, rotate tires.
Very good and professional, and explained the repairs.
RB
RAY B.
South Hadley, MA
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Klm service Chicopee
Been a customer for years now great service
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