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SureCritic / Kraft's Body Shop, Inc.
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Kraft's Body Shop, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 Reviews)
92
Write a Review

Score Details

5 stars
91%
4 stars
4%
3 stars
4%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(831) 476-3232
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
6100 Soquel Ave Santa Cruz, CA 95062-1948
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Affiliations

Kraft's Body Shop, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 Reviews)
Write a Review
Recent Reviews
MM
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Marilyn M.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
verified customerVerified Customer
10
Great experience at Kraft's Body Shop. Highly rcommend
Highly rcommend
CG
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Christy G.
SUBA Impreza Wagon Limited Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2024
verified customerVerified Customer
10
Kraft Body Shop, Inc.
Excellent Service from Kraft Body Shop, Inc. I received an estimate of my Car Repair, timeline of how long it would take, insurance estimate, and
coordinate car rental. Amazing.
Thank You.
EP
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Erin P.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2024
verified customerVerified Customer
10
Brian T’soukas is the best!
Brian T’soukas was extremely helpful with the entire process. He patiently explained everything from the repairs to booking the rental car and made the whole experience easier. I was so happy when I picked up my car to find it washed and cleaned on the inside too! Thank you so much! Erin Perry
SW
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Sandra W.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2023
verified customerVerified Customer
10
Great experience
No one likes to have to go to an auto body shop. But, this was an excellent experience. It was a small scrap on part of the car side, but the car came back looking wonderful. The staff was pleasant too! If needed, this will be my go to auto body shop. I didn't realize they are specialists in Subarus - another plus for me and my 2017 Outback!
SS
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Shelley S.
SUBA Outback SE Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2023
verified customerVerified Customer
10
Always a pleasant experience at Krafts
Very professional
Very good communication
Outstanding work
FM
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Frank M.
SUBA XV Crosstrek Limited w/Continuously Variable Trans
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customerVerified Customer
10
Didn't you receive my letter??
I understand all that!! I sent you a letter direct without anyone asking for one! I did that because Kraft's performance on all levels was EXCELLENT!!

That's hard to find any more and I told them how much I thought of them and how I would recommend them to anyone I spoke to about auto repairs.

Thank you, again, Kraft!
GA
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Gabrielle A.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2023
verified customerVerified Customer
10
Great place great service
They called me quickly and I was able to drop off my car with no worries. When it was time to pick up my car I got a call went that day and the people at the front were super nice and Ruben explained everything I had a great experience with them
DH
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Don H.
SUBA Outback Limited Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2023
verified customerVerified Customer
10
Good
Very good
DT
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Danielle T.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
Great service
Highly suggest Keafts
DT
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Danielle T.
SUBA Impreza Sport w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2022
verified customerVerified Customer
10
Kraft is great!
Thank you for recommending them
MD
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Morgan D.
SUBA Forester Premium Automatic PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2022
verified customerVerified Customer
10
Very helpful!
The car looks great! Very responsive and helpful!
NF
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Nancy F.
SUBA Forester XT Touring w/Continuously Variable Transm
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2022
verified customerVerified Customer
10
Great Experience!
It was great working with David. Everything was prompt and efficient. My work was completed in a timely manner and well done. I would use this business again and heartly recommend Kraft Body Shop.
AC
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Andrew C.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2022
verified customerVerified Customer
10
Great experience
Our estimator Dave was super nice and communicated regularly once they had the car and started to work on it. He kept us informed on when it would be completed and they actually had it done early.
JB
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Julie B.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2022
verified customerVerified Customer
6
Poor communication
The repairs on my car were delayed several times. Each time this happened, I was not notified until the day before it was supposed to be done AND I called to see what time the car would be ready only to find our another part needed to be ordered… or suddenly one of their technicians wanted the next day off. It was ridiculous.
AD
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Andrea D.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
10
Satisfied Customer
Staff was friendly and knowledgeable! Estimator,Dave was upbeat ,friendly and did a thorough job assessing and explaining the damage on my vehicle. The woman working the front desk was extremely helpful and arranged a car rental for me which my insurance company had neglected to arrange.
The repair work looks great!
Displaying Review 1 - 15 of 18 in total
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