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Krystal Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(78 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Family-owned and operated small business proudly serving the Shores in southeast Ocala, FL since 1996. We are a full service auto shop with old-school values. Family-owned and operated small business proudly serving the Shores in southeast Ocala, FL since 1996. We are a full service auto shop with old-school values.

Categories
Oil Change, Auto Repair, Tire Sales and Repair
Contact
(352) 687-9900
Closing in 2 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7299 SE Maricamp Rd Ocala, FL 34472
Krystal Automotive 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(78 Reviews)

RY
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Rex Y.
Ocala, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/21/2024
0
Terribly pricey
My experience with Krystal Automotive in regard to service they were friendly and helpful. However, the beef I have with them is price gouging. The other day my truck suddenly would not start while I was out and about. We were given their number for a tow; it took several hours for them to tow my truck. Just glad I wasn't stuck out in the middle of the freeway, or out in the boondocks. I felt at the time I had no choice as I did not have anyone to call for help. So we got a ride home and waited. They called us and said it was the fuel pump and told us that it was going to be over $700 dollars for the fuel pump. Then later they called and said the unit on top of the pump needed replaced. I authorized that. I had a feeling I was being gouged. So I waited and picked up my truck (Ford Ranger). My bill was $934 dollars. I was in business for myself twice as a locksmith and dealt with hundreds of people. IF I ever had to go to the hardware store and pick up something, sure I would add a little extra and sell it to the person. I never tried to gouge anyone, and my prices were comparable to other locksmiths in the area. I had many satisfied customers and call backs. I understand that the relationship with the customer is very important. However, the thought of taking advantage of someone or price gouging, especially if they were senior citizens, veterans, someone that just doesn't have much money. Many times, I would just give things away. I loved and still love dealing with and helping people because that's who I am. However, because I had my truck serviced there and I was STILL charged for towing which was $70, I don't see why that was. I understand that we all have to live and businesses have to make a profit, and there is nothing wrong with that. That's how businesses run. I also after I got my truck back, I was curious as to what NAPA Auto parts would charge for my part. I was quoted for the entire part for $200 and some dollars from NAPA. On the phone I was told that the part was like $420 for the part by the mechanic. When I picked up my truck, I was charged $700+ for the price. I understand the average markup is usually 30%-35%. I have no beef with that but tripling the price of the part and STILL charging me for the tow, in my mind is unacceptable! We're on Social Security and I'm a vet, and all I got was a discount of $25 dollars. I'm not asking for anything free but come on let's be nice and reasonable about what we charge and get charged for services. We all expect to be gouged when going to the doctor or especially the hospital but think we're all out here trying to make a living but let's have compassion and be fair. I will NEVER use this business again! I recommend you not either!

Verified Customer
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Great!
Excellent as always!! Been coming here for about 2 yrs now and always excellent services. Super nice people and definitely worth getting serviced from them!
Anna W. from Krystal Automotive responded on 03/09/2024 09:32 AM

We are thrilled to hear that you have been consistently satisfied with our services over the past two years! We appreciate your loyalty and are delighted to have earned your trust. Our team takes pride in delivering excellent customer service, and we are grateful for your kind words. Thank you for choosing us for your automotive needs, and we look forward to continuing to provide top-notch service for years to come!


JP
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Joe P.
Dunnellon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2024
verified customerVerified Customer
10
Service was very quick and good recommend them to anybody that needs their car worked on
Service was excellent and Quick
Anna W. from Krystal Automotive responded on 02/20/2024 09:31 AM

We're thrilled to hear that you had an excellent and quick service experience with us! Your satisfaction is our priority, and we're glad we could provide you with efficient service. Thank you for choosing Krystal Automotive.


JB
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jay b.
Ocala, FL
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2024
verified customerVerified Customer
10
Stopping Safely
My truck was barely stopping with brakes that were wearing unevenly. The team at Krystal fit me in immediately and found the problem. Within a few hours they installed new rotors and pads as well as fixing the problem that was causing the brakes to bind and excessively wear. They performed this work at a fair price and took the time to show me exactly what they repaired as well as offering a few tips to help avoid a repeat of the problem in the future. I have found the shop I will trust with my future repairs!
Anna W. from Krystal Automotive responded on 01/30/2024 09:31 AM

Thank you for sharing your experience with us, and for choosing Krystal Automotive for your brake repair needs. We're glad to hear that our team was able to quickly identify the issue with your truck's brakes and provide a solution. It's our goal to offer quality service at a fair price, and we're pleased that you found our pricing to be fair. We appreciate your trust in us and we'll always be here to help with any future repairs you may need.


CR
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Cassandra R.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2024
verified customerVerified Customer
10
Tune up/ oil change
We’ll definitely be back. Great honest service in a timely manner!
Anna W. from Krystal Automotive responded on 01/30/2024 09:31 AM

Thank you for choosing Krystal Automotive! We're thrilled to hear that you had a great experience with our honest and efficient service. We appreciate your feedback and look forward to helping you again in the future. Safe travels!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2024
verified customerVerified Customer
10
Car repair
I have got very good experience and good results from the work they do.i highly recommend this mechanic shop to whoever is in need on getting a car repaired.
Anna W. from Krystal Automotive responded on 01/18/2024 09:32 AM

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our mechanic shop and are happy with the results of our work. We truly appreciate your recommendation and look forward to serving you again in the future.


TR
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tharon r.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2024
verified customerVerified Customer
10
Timely & Pleasant Service
Excellent and timely service is provided at Krystal Automotive for a reasonable cost compared to prices elsewhere.
Anna W. from Krystal Automotive responded on 01/10/2024 09:31 AM

Thank you for choosing Krystal Automotive for your automotive needs. We're delighted to hear that you had an excellent and timely service experience with us. We strive to provide top-notch service at a reasonable cost. Your feedback is greatly appreciated!


Verified Customer
Ocala, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/01/2024
verified customerVerified Customer
10
Krystal Automotive
They were very friendly, helpful and knowledgeable. They called and explained the problem and fixed it very efficiently!
Anna W. from Krystal Automotive responded on 01/06/2024 02:30 PM

Thank you for taking the time to review Krystal Automotive. We are delighted to hear that our team was friendly, helpful and knowledgeable. What can we do to earn the other 4 stars from you?


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2023
verified customerVerified Customer
10
I was greeted as a friend. The work was done quickly and professionally. I love using a local company rather than the big box stores!!!!
Excellent oil change!!!
Anna W. from Krystal Automotive responded on 12/07/2023 09:32 AM

Thank you, Gary, for taking the time to leave a review about Krystal Automotive. We appreciate the 5 stars and are thrilled to have provided you with an excellent oil change. We strive to ensure our customers always have a great experience when they visit us, so we're happy to hear you had such a positive one. We look forward to seeing you again soon!


SM
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Stephanie M.
Silver Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customerVerified Customer
10
Great place!
Employees are always helpful and very pleasant!
Anna W. from Krystal Automotive responded on 12/01/2023 09:32 AM

Thank you Stephanie for your 5-star rating! We are glad to hear you had a great experience with our team and appreciate your loyalty to Krystal Automotive.


DT
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Donovan T.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2023
verified customerVerified Customer
10
Best rates in town
I don’t was referred by a friend! This business is family owned they are amazing people and service was awesome. They have earned my future business and I will spreading their business card and the good word around.
Anna W. from Krystal Automotive responded on 11/28/2023 09:31 AM

Thank you so much for your kind review and for taking the time to share your positive experience at Krystal Automotive. We truly appreciate your recommendation and we hope to continue to provide you with the excellent service you deserve.


SC
Shirley C.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2023
verified customerVerified Customer
10
Fastest service ever
Amazing
Anna W. from Krystal Automotive responded on 11/15/2023 09:32 AM

We are delighted to hear you had an amazing experience at Krystal Automotive. We strive to ensure all of our customers have a positive experience and are so pleased you were satisfied. Thanks for choosing Krystal!


KB
kieth b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customerVerified Customer
10
Very polite
Took the job and completed it with great timing and clean work
Anna W. from Krystal Automotive responded on 11/10/2023 09:32 AM

Thank you for the positive review, Kieth! We appreciate your business and are glad to hear that you had a great experience with us. We strive to provide excellent service and great timing for every job we take on, so we're glad to hear that we accomplished that goal for you.


MO
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MIKE O.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customerVerified Customer
9
Very friendly and reasonable prices knowledgeable people
Good and friendly people prices are reasonable
Anna W. from Krystal Automotive responded on 11/10/2023 09:32 AM

Thank you, Mike, for taking the time to review Krystal Automotive. We are glad to hear that you had a positive experience! We really appreciate your business and hope to serve you again soon.


WS
Wayne S.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2023
verified customerVerified Customer
10
Always a great time going in great service and great prices not to far from were I stay it's perfect keep up the awesome work
Always a good time going in great services great prices and it's right around the corner from were u live it's perfect keep up the awesome work
Anna W. from Krystal Automotive responded on 11/08/2023 09:32 AM

Thank you for the kind words Wayne! We strive to provide excellent service and appreciate your support. We are so glad that you chose Krystal Automotive and we look forward to seeing you again!

Service Coupons and Posts
? Thanks for the rave review! Our team at Krystal Automotive is thrilled to hear your kind words. We're here to keep things "swift and reasonable" for all your automotive needs. See you next time! #CustomerAppreciation #FiveStarService
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? We love being the heroes in a "tight spot"! ? Our team at Krystal Automotive is always prepared with the right tools to get the job done! ⚙️ Thank you for trusting us with your vehicle! #OilChange #HappyCustomer
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? Thanks for the fantastic review, we're thrilled you had a great experience with Earl! We love making car care convenient for our hard-working customers, and we're always here for you. #CustomerSatisfaction #AutoCare
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? Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Jaime! We're delighted to hear that you had a "turbocharged" experience with us! Your support means the world to us! #HappyCustomers #CarCare
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Great service at Krystal Automotive! ? Our knowledgeable and courteous staff make sure your car needs are taken care of efficiently. ? #KrystalAutomotive #Ocala
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