Business Solutions
English Español
SureCritic / Hyundai Dealer / LaFontaine Hyundai
business image

LaFontaine Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,220 Reviews)
48
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
75%
4 stars
13%
3 stars
5%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
72
Total ReScores™
4.9
ReScore™ Average
48
Net Promoter Score ®

Business Details

About

The LaFontaine Hyundai service center employs expert technicians who provide quality Hyundai repair and maintenance. The LaFontaine Hyundai service center employs expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(313) 561-6600
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
2027 S. Telegraph Road Dearborn, MI 48124
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,220 Reviews)
Write a Review
Recent Reviews
NZ
gravatar
Nabil Z.
Dearborn, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2024
3
Category: Service
Poor Professional sales experience
Teddy expressed poor professional mood when promoting a lease offer to me on sep.12.2024. What he claimed is the offer was not the same I ended by. He promoted a higher trim which I agreed on to proceed in accepting the lease offer, after signing papers and received the car it turned out it is the lower trim. He said that his manager didn’t agree with him to let me pay lease monthly payment for the upper trim as the same as for the lower trim. He claimed falsely free services in the lease offer , which were not mentioned on the lease offer I signed on. I was shocked when he was asking me to sign on a2024 model rather than 2025 model. The manger interfered and lowered my lease Monthly payments.
Teddy promised me falsely as a courtesy and showing apology for his inaccurate promotion for the lease offer , to get me Car mats when I will come to a car service on Wednesday Sep.25.2024.
Teddy let me wait in front of his desk for 2hrs.waiting for him to come back from another location . When I called him , that I am still there waiting , he said within so poor professional mood , that he cannot offer the mats , since his manager didn’t agree on equipping the car by the mats.
Paul is the best sales employee in this dealer.
He packed up Teddy when I came for the 2nd time to be trained on how to benefit from the car options since Teddy was not able to help, since he is ( new ) as he said .
I don’t recommend this dealer to any one.
MT
gravatar
Maxine T.
Allen Park, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2023
5
Category: Service
Service was good but technician assumption incorrect
Driver's side cloth seat cushion fraying on 2021 Santa Fe. Second time being replaced. First time was within a few months of purchase. Technician ASSUMED we were using an after market cushion on driver's side that caused the fraying. We ASSURED him that was not the case, that the cushion was used only on passenger side because passenger side does not have power seat and seat sits very low. Driver side has power seat where driver can sit up higher and closer so there is NO need for cushion. Tried to assure technician of the case and he refused to listen and assumes we are at fault.
MT
gravatar
Maxine T.
Allen Park, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2023
5
Category: Service
Service was good but technician assumption incorrect
Driver's side cloth seat cushion fraying on 2021 Santa Fe. Second time being replaced. First time was within a few months of purchase. Technician ASSUMED we were using an after market cushion on driver's side that caused the fraying. We ASSURED him that was not the case, that the cushion was used only on passenger side because passenger side does not have power seat and seat sits very low. Driver side has power seat where driver can sit up higher and closer so there is NO need for cushion. Tried to assure technician of the case and he refused to listen and assumes we are at fault.
MT
gravatar
Maxine T.
Allen Park, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2023
5
Category: Service
Service was good but technician assumption incorrect
Driver's side cloth seat cushion fraying on 2021 Santa Fe. Second time being replaced. First time was within a few months of purchase. Technician ASSUMED we were using an after market cushion on driver's side that caused the fraying. We ASSURED him that was not the case, that the cushion was used only on passenger side because passenger side does not have power seat and seat sits very low. Driver side has power seat where driver can sit up higher and closer so there is NO need for cushion. Tried to assure technician of the case and he refused to listen and assumes we are at fault.
MT
gravatar
Maxine T.
Allen Park, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2023
5
Category: Service
Service was good but technician assumption incorrect
Driver's side cloth seat cushion fraying on 2021 Santa Fe. Second time being replaced. First time was within a few months of purchase. Technician ASSUMED we were using an after market cushion on driver's side that caused the fraying. We ASSURED him that was not the case, that the cushion was used only on passenger side because passenger side does not have power seat and seat sits very low. Driver side has power seat where driver can sit up higher and closer so there is NO need for cushion. Tried to assure technician of the case and he refused to listen and assumes we are at fault.
WG
gravatar
William G.
Livonia, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/16/2022
0
Category: Service
Would not perform oil change
Brought my Santa Fe for oil change, got a call 30 min. Latter couldn’t perform service .my van had 21,970 miles on it Bring it back at 22,50. Are you kidding me
DC
gravatar
Dissatisfied C.
Austin, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2022
0
Category: Service
Not returning
Brought in my car for three factory recalls. I was suspicious when they suddenly found all these unknown things wrong and had to do a major repair that was costly. The (very new) employee bent over backwards but the whole experience left a bad taste in my mouth. Also impossible to reach anyone there on the phone. Their second recommendation was that, due to a crack, I needed a whole new $800 muffler/exhaust system. Luckily they were out of the part. Took it to my local muffler place who laughed and said I needed a $20 weld!! Unreal.
AM
gravatar
Alonzo M.
Redford, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2022
0
Category: Service
Service Dept
This is the third such review that I have had to write. I have a 2021 Palisade that I brought in due to the spring door breaking and now it is inoperable. I am handicapped due to cancer of the spine causing me to need a walker to be mobile. Not being able to place my walker in the rear is a huge issue. I was told it would be three days. That time has passed. I have called, and even used chat with no resolve. Ann through the chat said she would pass on my message but could not confirm when someone would call me, and she could not give me a window. The service dept at this dealer continues to be a disappointment. Especially for a high end vehicle. Just disappointed. HELP!!
TW
gravatar
Tim W.
Dearborn, MI
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Thanks
CT
gravatar
Cynthia T.
Detroit, MI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Recall Service Visit
Ease in getting an appointment. Nice service rep
.
.
CK
gravatar
Charles K.
Redford Charter Township, MI
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service experience
Overall great experience with my first service visit!
HS
gravatar
Hassan S.
Dearborn Heights, MI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service
very happy with service
Verified Customer
Romulus, MI
2022 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Overall good experience
I wish the waiting room was a little warmer and the oil change didn't take as long but overall it was a good experience.
Verified Customer
Taylor, MI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
If you are looking for good service ask for Mr Jackson
CH
gravatar
Christian H.
Ypsilanti, MI
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Customer Service Tony Jackson
I have been dealing with Mr. Tony Jackson as my service rep for many of years now, and with that said he has NOT disappointed me with the care of my vehicle!!! He has kept my 2012 Hyundai Sonata in prime condition, all while alerting me with recalls, and /or recommended services etc.. Without his direction and Excellent customer service, I doubt I would spend the money on service and or repair(s) at the dealership which can be costly. But I Trust him and he has delivered the type of service you would Hope to received from a dealership.. Thank you Mr. Jackson!! You are Greatly Appreciated.
Businesses Near You
Beech Monroe Service Center
75
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38 Reviews)
GNR AUTOMAX
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5 Reviews)
Dearborn Heights Automotive
88
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(74 Reviews)
Elite Kar Care
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(452 Reviews)
Dearborn Auto Tech
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(20 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(26)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.