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Lancaster Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(405 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Lancaster Firestone, we provide quality tires from Bridgestone, Firestone, Fuzion, and Primewell. We offer auto services that include oil changes, alignments, brake service, A/C service, and much more. Lancaster Firestone, we provide quality tires from Bridgestone, Firestone, Fuzion, and Primewell. We offer auto services that include oil changes, alignments, brake service, A/C service, and much more.

Categories
Firestone Repair Shop, Auto Repair, Car Maintenance
Contact
(661) 945-6639

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Pacific Time (Us & Canada)
735 W Avenue K Lancaster, CA 93534-6019
Lancaster Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(405 Reviews)

AJ
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ANTOINE / LATONYA J.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2024
verified customerVerified Customer
9
Great Service
Giving options and not just upselling is great customer service.

DR
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DORA/MICHAEL R.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2024
verified customerVerified Customer
10
Shocks for the pickup
We decided to replace the shocks on our truck. The repair shop was able to obtain the shocks need by the time we arrived and the shocks were changed in a timely manner. Great staff.

JM
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JASON / MITCH M.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2024
verified customerVerified Customer
10
Fuel injection/spark plugs
Always have Great service at my local Firestone!

Verified Customer
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2024
verified customerVerified Customer
10
Very nice service and price
This auto repair shop provides nice service with good price.

GL
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GREG L.
Rosamond, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2024
verified customerVerified Customer
10
Always the Best!
Folks this Is no-brainer! Lancaster Firestone is the best possible place to take your vehicles to get any type of service, and always leave with a smile on your face! Great service at a great price, guaranteed ? Thank you for my ongoing vehicle service needs!

AP
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ANGELA P.
California City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customerVerified Customer
10
Purchase four new tires
The best PR public relation I have received in a long time.
Katrina is truly an asset to the Firestone in Lancaster.
Count on me being back I live in Kern county but not far from Lancaster Katrina you are the best You are truly not a five star for the 10 star...

EM
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EDWIN M.
Lancaster, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2024
verified customerVerified Customer
1
Gary was rude and in accurate.
I paid $212 for an $80 alignment job. That's over $100 extra charged for having 1 bolt turned around properly & 2small brackets with it that I provided & belonged with the truck suspension. Rediculous. I scheduled an appointment w Katrina for the following day to have my Tahoe re inspected due to major pulling in the front end after it was aligned. I received attitude and was talked to as if I don't have correct knowledge of my own vehicle. The alignment mechanic sighed and grunted the entire time upon reinspection, and was told the cause is because of bald tires an play in my steering box. Neither of which is true. There is NO PLAY in my steering at all, & bald tires is due to the pulling, not the cause. I had it inspected elsewhere and the solution was very simple which no employee of yours caught surprisingly. It was due to massive low air pressure in the front passenger tire. Supposed to be at 55 psi, but only gauged at 30 psi. How no one caught that is beyond me. I've been a regular customer for many years now. But the way Gary talked to me and the absolute bologna provided to me as their reasoning for their results is more than enough to cause me to never return w another vehicle again. That was not customer service in any form. I am highly disappointed, cause like I said, I USED to be a long term customer. I am now no longer a customer of any kind. Thank u and good day.

Verified Customer
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2024
verified customerVerified Customer
10
Great Service
Staff was very nice and professional. Service was done quickly.

PT
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PAUL T.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2024
verified customerVerified Customer
9
service
service was great and price was good

Verified Customer
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2024
verified customerVerified Customer
9
Quick service
Only got a oil change but I stick with this place to service my van.

SW
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sally w.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2024
10
outstanding service
When my car needs servicing I always go to Firestone their customer service is second to none the staff is not only friendly but also highly skilled Katrina is so willing to explain everything to me step by step I will be a customer forever

GL
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GREG L.
Rosamond, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customerVerified Customer
10
Outstanding services to my Jeep!!
My wife's 2016 Jeep Wrangler need some TLC, and we got it done right, for sure! Thank you for continuing providing the best possible automotive service for my vehicle. Great job! ?

AV
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ANDRE V.
Palmdale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2023
verified customerVerified Customer
10
Excellent service
been to this Firestone for yrs. They keep my car running like it's a new car.
can always answer any Questions I have.

JL
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JEFF L.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2023
verified customerVerified Customer
10
Good timing.
Kat and the crew were terrific. I needed tires for my wife's car. They found them at the warehouse. They shipped and I had them by the afternoon. Great service.

MP
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MARTHA P.
CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2023
verified customerVerified Customer
10
service
fast and curtest service as always
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