business image

Lance's Automotive & Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(115 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

Contact
(251) 645-1995

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
7880 Crary Station Road Semmes, AL 36575
Lance's Automotive & Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(115 Reviews)

GG
gravatar
Greg G.
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2023
10
Broke down on vacation...
I am from PA, my 2006 Ford Expedition transmission started slipping in TN on my way to AL on Saturday 7/22/23. I managed to get to AL by 8pm that evening. Called my home Ford dealer as I have a good relationship with, then called a local dealer that recommended Lance's Automotive. I was able to get my vehicle to him, which he diagnosed properly that day, ordered a rebuilt Jasper Transmission. Lance and team had it installed by Thursday afternoon, I picked it up on Friday Morning and was able to drive back to PA on time, vacation saved... Absolutely fair pricing, excellent, friendly service, I cannot say enough good about my experience with Lance and his team.

MA
gravatar
Meme A.
Semmes, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2021
0
Beware if you're a woman!
They were supposed to fix my fan in my car, but they didn't. And they charge me 3 hundred dollars to get leaves out and it did the exact thing when I left as before I took it then. The mechanic came in the office after I'd already been there for 3 hours and ask me if I wanted him to change the relay switch while he was at it I said yes but he didn't. The owner said he shouldn't have even said anything to me because it wasn't his job. So they charge 300.00 to get some leaves out. They have most of the reviews fixed so they can control them on all the other sites. They don't have any honor for their word. I'm going to see them in court.

MA
gravatar
Meme A.
Semmes, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2021
0
Beware if you're a woman!
They were supposed to fix my fan in my car, but they didn't. And they charge me 3 hundred dollars to get leaves out and it did the exact thing when I left as before I took it then. The mechanic came in the office after I'd already been there for 3 hours and ask me if I wanted him to change the relay switch while he was at it I said yes but he didn't. The owner said he shouldn't have even said anything to me because it wasn't his job. So they charge 300.00 to get some leaves out. They have most of the reviews fixed so they can control them on all the other sites. They don't have any honor for their word. I'm going to see them in court.

WM
gravatar
William M.
Wilmer, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
10
Fantastic wont go to anyone else.
They are considerate, friendly , and Lance is very knowledgeable when it comes to the issues of your vehicles. Higher price than some but still they are quick and reliable. Quality isn't cheap, cheap isn't Quality. He will not break the bank, but you can be assured it done, and done right.

PR
gravatar
Paul R.
Semmes, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
Repair of my 1997 Ford Ranger
My 1997 Ford Ranger experienced a very elusive oil leak over several months. Lance and his team worked diligently to resolve and repair the problem, all at a reasonable cost. It also experienced a power steering issue and, most recently, a clutch cable issue. All the issues have been resolved to my delight. My truck is running like new! Thanks Lance and team!
Recommended

JC
gravatar
Janelle C.
Eight Mile, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Very Helpful
All the employees are helpful. The waiting area is clean. They give you a run down of what needs done and the cost. This is the 2nd vehicle I have taken up there for non-routine work. The cost is reasonable. The work is complete and explained. The time frame has been so reasonable but you don’t feel like you were rushed through or charged for wasted time. Very happy with the service. ?
Recommended

BJ
Braxton J.
Alabama
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Braxton said they finished the service, when he needed his vehicle. They were nice and courteous.
Recommended

PB
Phil B.
Mobile, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Phil said this business's employees did the job he asked them to do. The staff was very cordial, nice and upbeat.
Recommended

BD
gravatar
Bob D.
Mobile, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
new tires and installation
Quick work--needed car for work so having it back quickly is important. Prices were competitive but feeling I could come back at no charge if something wasn't right is a comforting feeling. Ben is knowledgeable and courteous.
Recommended

CG
Charlie G.
Daphne, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
Charlie said they are good people. They have great work.
Recommended

CJ
Carl J.
Semmes, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
verified customerVerified Customer
Category: Service
Carl said they did a superior job. They didn't charge an arm and leg. He said he is well pleased.
Recommended

SA
Smith A.
Mobile, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
verified customerVerified Customer
Category: Service
Smith said Chad at the business provided good service.
Recommended

JW
Jacob W.
Semmes, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
verified customerVerified Customer
Category: Service
Jacob said the staff are good guys.
Recommended

RM
Rick M.
Alabama
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
verified customerVerified Customer
Category: Service
Rick said that he would definitely recommend this business for service.
Recommended

JG
James G.
Semmes, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
verified customerVerified Customer
Category: Service
James said the business was good.
Recommended

Displaying Review 1 - 15 of 115 in total
Businesses Near You
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,925 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(491 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(207 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(495 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(342 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.