business image

Landers Collision & Glass

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(501) 508-7542
No Business Hours Provided

Business Hours

* No Time Zone Provided
10005 Colonel Glenn Rd Little Rock, AR 72204-8135
Landers Collision & Glass' Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2 Reviews)

LW
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
verified customerVerified Customer
10
Stellar Servive
Everyone I met with was professional, knowledgeable and friendly! Services were completed far quicker than I could have imagined and the vehicle looks great! A+ establishment.
Scott W. from Landers Collision & Glass responded on 11/22/2024 09:34 AM

We appreciate you taking the time to share your experience! It’s fantastic to hear that our team made such a positive impression—professionalism and friendliness are kind of our jam. We’re also glad to know we could get your vehicle looking sharp in record time. If your car could talk, it’d be singing our praises! Your support means a lot to us.


NS
gravatar
Nathan S.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2024
verified customerVerified Customer
0
Landers collision and glass
I took my car in to Landers collision and glass by recommendation of Nationwide insurance the at fault party's insurance company Landers collision and glass had my car for approximately 2 weeks got a call saying car was ready.I picked up my car and had to shuttle rental car back myself within the first 100 miles of driving the right front fender almost fell off upon further inspection I found trash/ contamination throughout the paint.
I returned the car for correction they tightened the front fender and halfway buffed the contamination in the paint when I got back home I discovered they didn't align front fender properly they didn't fix all the paint contamination.
I returned the car for further corrections they still didn't address the paint issue upon correcting the front fender for the second time they broke front bumper clips as well as breaking a windshield trim piece there is also some sort of solvent across the bottom windshield trim that won't Wash off.
Landers collision and glass won't accept responsibility for further damaging my car
List of damage caused my the repair company

1 Broken windshield trim.
2 broken front bumper clips
3 trash/ contamination throughout paint
4 body panel misalignment
5 scratched rear bumper
Scott W. from Landers Collision & Glass responded on 08/20/2024 01:49 PM

Dear Nathan, We are truly sorry to hear about the experience you've had with us. This falls significantly short of the service standards we aim to deliver at Landers Collision & Glass. We can understand how frustrating it must have been for you to discover several issues with your car after the repairs and we want you to know that we take your feedback seriously. Rest assured that we are thoroughly investigating the situation internally to ensure that incidents like these do not happen again in the future. Our goal is to make things right for you and we will do everything in our power to rectify the situation. We sincerely apologize for the inconvenience this has caused you and we hope for the opportunity to make this right. Best regards, Steve


Displaying all 2 Review
Offers and Posts
We're thrilled to hear you had a fantastic experience! ?✨ Our team is always ready to give your ride the VIP treatment—speedy and stylish! Thanks for the A+ shoutout! We promise to keep the wheels turning smoothly! ? #LandersCollision #FiveStarService
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.