I was with my daughter in her Mercedes when she had car trouble. She called AAA they gave her a time it got so as she had to be at work for a meeting so i told her i would wait for the tow truck to get there. She gave me her license and registration. So when the tow truck driver gets there he states that he can't take the car without her being there. I show him her License and reggie and he said that she had to be there i told him she was but you guys didn't show up on time and she had to be at work. So he calls the manager at Liberty Bell car care and she proceeds to tell me that she has to be there in order for them to take the car to a service shop. Then she proposes that if i want them to tow the car it would be $150.00 . Of course i told them what they can do with it. And i told my daughter to report them to AAA. At the moment she couldn't she was in a meeting and would do it later. I don't know if she did she lives elsewhere. But i am a AAA member as a secound member that's why i decide to give these guys at Liberty Car Care This kind of ratings . Taking advantage of stranded motorist. I really hope AAA DUMPS them.
Liberty Bell C. from Liberty Bell Car Care responded on 01/23/2025 09:56 AM
So sorry you may or may not have been aware of AAA policy that member must be on scene and present for service. We are just following procedure. Best of luck.
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