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Lino's Inc. An Independent Mercedes Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(306 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
3.0
ReScore Average
87
Net Promoter Score ®

Business Details

About

Servicing our community for over 35 years. Servicing our community for over 35 years.

Categories
Auto Repair, Car Maintenance, European Auto Repair
Contact
(760) 773-4707

Business Hours

Mon
7:00 AM - 3:00 PM
Tue
7:00 AM - 3:00 PM
Wed
7:00 AM - 3:00 PM
Thu
7:00 AM - 3:00 PM
Fri
7:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
74875 Hovley Ln E Palm Desert, CA 92260-1921
Lino's Inc. An Independent Mercedes Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(306 Reviews)

VN
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Vera N.
Palm Desert, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Lounge extremely clean snd staff very helpful and courteous
Work good lounge comfortable and extremely clean.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 02/17/2025 07:57 AM

We appreciate your feedback about our work environment! It's great to hear you enjoyed our comfortable lounge and found everything spick and span. Our team believes that a clean space contributes to a happy experience, and we’re glad it made an impression. We aim to create a setting that’s not only efficient but also pleasant, so you can relax while we take care of your Mercedes. Your satisfaction is our drive!


BW
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Bruce W.
Indian Wells, CA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Quality service once again
Never any surprises at this local independent Mercedes service. Great job Lino’s!
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 02/07/2025 01:04 PM

We appreciate your feedback and are glad to hear you enjoy our no-surprise service. Transparency is key, and we aim to keep our customers informed every step of the way. Here’s to more smooth rides and fewer surprises than a magician’s rabbit!


PL
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Pamela L.
Palm Desert, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
9
Professional Service & Accomodating
Professional and reliable service.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 02/07/2025 01:04 PM

We appreciate your feedback! It’s always great to hear that our professional and reliable service made such an impression. Keeping your Mercedes in tip-top shape is our mission, and it seems like we’re hitting the mark. If you have any questions or need assistance in the future, don’t hesitate to reach out!


RS
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Richard S.
Palm Desert, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great and honest shop
I have used many places here in town that say the do work on Mercedes yes they work on that brand but have no idea what they are doing. At Linos I know the job will be done correctly. They stand by their work
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 01/20/2025 07:03 AM

It's great to hear you’ve found a home for your Mercedes at Lino's Inc. We take pride in rolling up our sleeves and really knowing what we’re doing when it comes to these magnificent machines. It’s not just about putting in the work; it’s about putting in the right work. Your trust in us means a lot, and we’ll keep ensuring that the job is done right every time. Thanks for sharing your experience!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Quick, reliable and reasonably priced.
This was the second time I have gone to Linos for my GLA250 4matic. I am very satisfied with the service I received on both occasions. I will highly recommend Linos to all my friends who drive Mercedes.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 01/16/2025 10:45 AM

We appreciate your loyalty and are glad to hear that your experiences with us have consistently met your expectations. It's always great when our customers spread the word about our service – thanks for being our unofficial spokesperson! Keeping your GLA250 4MATIC in tip-top shape is our priority, and it’s rewarding to know you trust us to get the job done. Here's to smooth rides and happy driving!


LS
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Lorraine S.
Palm Desert, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Many years of great service…
Professional quality service
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 01/15/2025 02:47 PM

We appreciate your feedback on our professional quality service. It's always our aim to keep your vehicle running like a dream. If your car ever starts singing a different tune, you know where to find us! Your trust means a lot to our team, and we look forward to keeping your Mercedes in tip-top shape.


Verified Customer
Palm Desert, CA
Mercedes-Benz E300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
9
Good experience
Been awhile since I have been back, but service was fast and efficient.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 01/14/2025 11:23 AM

It's great to hear that your return visit was a speedy and efficient one! We love keeping things running smoothly—whether it’s your car or our service. If you ever need us again, we’ll be here, ready to rev things up!


VS
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Victor S.
Palm Desert, CA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Fast and thorough.
Great experience. Fast and thorough and reawsonably priced.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 12/27/2024 11:03 AM

We're glad to hear that you had a great experience with us! Speed and thoroughness are our middle names (well, not literally, but you get the idea). It’s fantastic to know that we could deliver quality service without breaking the bank. We strive to keep the wheels of your Mercedes turning smoothly without costing an arm and a leg. Looking forward to keeping you on the road!


RF
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Robert F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
New Breaks and a service B on a GLE 63
Lino’s is a very friendly business. Christina who runs the front counter is very nice and courteous. She won’t let you forget your appointment and is right on spot with follow up. Everything was completed in a timely manner and there were cost surprises when I picked my car up. I highly recommend this company.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 12/26/2024 06:49 AM

We're delighted to hear you had such a positive experience with us! It sounds like Christina is really knocking it out of the park at the front counter — we might have to crown her the Queen of Appointments! It’s great to know everything was handled without any surprises—except for those delightful moments you find when you open a good book. Your recommendation means a lot to us. We'll continue to keep the friendly service coming!


EF
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Ed F.
Rancho Mirage, CA
Mercedes-Benz C43 AMG
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
On time pleasant experience
Fast efficient experience
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 12/19/2024 06:45 AM

We really appreciate you taking the time to share your experience. It's always great to hear that our speedy service left a positive impression! We're committed to keeping things efficient—after all, who has time to wait around when you're driving a Mercedes? We're glad we could deliver exactly what you needed.


DG
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Douglas G.
Rancho Mirage, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Knowledgeble and Easy to work with on my BMW
I was recommended by a friend who had a BMW and a Mercedes after he had had some frustrating experiences with local dealers. So this was my first dealing with Lino's and it couldn't have been a better experience. When I called, actually someone answered the phone, no music-on hold. I asked about getting an oil change a brake fluid flush and if they could find the cause of a beeping caused by my alarm system malfunction. Within a few days, I got an appointment and all the work was done the same day at a reasonable charge. They did a complete system check which is part of their regular service. would recommend this hassle-free service at Lino's.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 12/13/2024 09:07 AM

It sounds like you struck gold with your friend's recommendation! We’re glad to hear that your first experience with Lino's Inc. was smooth sailing, without the added soundtrack of hold music. We're all about efficiency and making sure our customers get back on the road without unnecessary delays. It’s also great to know that our full system check left you feeling confident and informed about your vehicle. We appreciate your thumbs-up for our hassle-free service. If you ever find yourself with more questions or vehicle quirks to solve, we're just a phone call away—no hold music, promise!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
10
Drop in comments.
Friendly and knowledgeable employees.
It’s nice to have quick service.
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 11/26/2024 06:48 AM

We really appreciate your feedback! It sounds like our team nailed it with both friendliness and knowledge—definitely a winning combo. Quick service is the name of the game, and we’re delighted to hear you experienced just that. Your support means a lot to us, and we’re always here to keep your ride running smoothly.


KS
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Kitty S.
Palm Desert, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
10
A top rated service with warm family professionals. kudos to Rose and her colleagues a joy to mahe a trip to Linos for top rated care. Thank you
A trip tp Linos is a trip into a family values organization..the service is impeccable and you know your vehicle is in good hands..thank ypu Rose and entourage for a job well done..kitty shepard
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 11/25/2024 06:54 AM

Kitty, thank you so much for your kind words. We so enjoy seeing you when we do, and it is such a pleasure working with you. Thank you very much again.  Thanks for trusting us with your vehicle!


RS
Ron S.
Palm Desert, CA
Mercedes-Benz S500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
Category: Service
Ron said he likes the business. Timely, they did what they said they were going to do, they're reasonably priced, and they offered help when he needed it.
Recommended
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 12/12/2024 07:09 AM

We appreciate you taking the time to share your experience with us. It's great to hear that we delivered on our promises and kept everything on schedule. We always aim to provide value along with our services, so it's good to know you found our pricing reasonable. And when it comes to lending a helping hand, we're always ready to jump in. Your support means a lot to us!


LH
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Larry H.
Palm Desert, CA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Satisfied customer
Fast effective service at reasonable price
Rose D. from Lino's Inc. An Independent Mercedes Service responded on 11/19/2024 07:16 AM

We appreciate your feedback! It's great to hear that you found our service fast and effective while keeping the prices reasonable. We believe in delivering quality without breaking the bank—like finding a fine wine at a corner store price. We look forward to assisting you in the future, keeping your Mercedes running smoothly and efficiently!


Displaying Review 1 - 15 of 306 in total
Service Coupons and Posts
We’re thrilled to hear about your speedy mirror repair! 🪞🚗 No parts, just pure efficiency—like a well-tuned engine! Thanks for being a loyal customer since 2015! Let’s keep those Mercedes shining! 🌟 #LinosInc #MercedesService
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🚗❤️ Trust is key, and we’re thrilled to be a service you can rely on! We're glad our convenient drop-off made your day easier. With one car, every minute counts! Thanks for the kind words! 🙌 #LinosInc #MercedesService
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We're thrilled to hear you think our service is amazing! 🚗✨ We aim to deliver more than just repairs; we deliver peace of mind! Thanks for trusting us with your Mercedes. See you next time! #LinosInc #MercedesService
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We're thrilled to hear you found our online appointment system a breeze! 🚗💨 Who knew car care could be so easy? Thanks for putting the pedal to the metal with us! We appreciate your support! 🌟 #CustomerSatisfaction #EasyService
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We're thrilled to hear you had a great experience with Christina and the team! ?✨ Working with our fantastic crew is always a pleasure. Thank you for your kind words! We love keeping your Mercedes in tip-top shape! #LinosInc #MercedesMagic
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We’re thrilled to hear our service hit the mark! ? Timely repairs and wallet-friendly prices are our specialty! Thank you for trusting us with your ride. Keep cruising in style! ?✨ #LinosInc #MercedesService
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? We’re revved up to hear you think our service is a 5-star ride! ? Thanks for trusting us with your Mercedes. We always aim to steer you in the right direction! Looking forward to seeing you again! #FiveStarService #LinosInc
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Thanks for the love! ? Our team, led by Rose, is always here to ensure your ride is in top shape. It’s great to have loyal customers like you since '02! ?? Here’s to many more years of smooth driving! #LinosInc #MercedesCare
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We're thrilled to hear you had a fast and seamless experience with us! ?? We aim to make your busy life just a bit easier. Thanks for trusting Lino's Inc. with your ride—where efficiency meets excellence! ? #MercedesService #CustomerAppreciation
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We’re thrilled to be your #1 choice! ? Your trust means the world to us, and yes, we might be blushing a little! ? Here’s to keeping your ride smooth and stylish! ?✨ #LinosInc #MercedesService
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Thank you for the fantastic feedback! ?✨ We're thrilled to deliver great service without breaking the bank! Our goal is to keep your Mercedes running smoothly while keeping your wallet happy. See you next time! #LinosInc #MercedesService
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Thank you for the fantastic review! We're thrilled your 100k service was a breeze! ?? We promise to keep your 2006 SAAB feeling like a champ! Can’t wait to see you next time! ? #LinosInc #MercedesService
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We love hearing that our speedy service and friendly faces made an impression! ?? Our team is always here to give your Mercedes the TLC it deserves. Thanks for trusting us with your ride! #LinosInc #MercedesService
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We're thrilled to hear you found our service quick! ?? We strive to get you back on the road faster than you can say "Mercedes-Benz!" Thank you for the fantastic feedback! ? #LinosInc #QuickService
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We pride ourselves on speedy service and getting you back on the road in no time! ⏱️ Thanks for trusting us, and we’re thrilled you’re pleased with your experience. We aim to please—like a quick pit stop for your Mercedes! ?? #LinosInc #CustomerCare
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Thank you for the kind words! We're thrilled to hear our service and comfortable waiting area hit the right note. ?✨ After all, who said car repairs can’t be cozy? See you next time for more delightful experiences! #LinosInc #MercedesCare
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? We're thrilled to hear you had a speedy service experience at Lino's! ?✨ A clean workspace is essential—just like your Mercedes! We can't wait to see you again. Remember, great cars deserve great care! #LinosInc #MercedesService
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Wow, thank you for the shining review! ? We're thrilled to hear we hit the mark in every aspect. Just like your Mercedes, we'll keep running smoothly for you! ?? #FiveStarService #LinosInc
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? Thank you for your kind words! We're thrilled to hear that Rose, Christina, and the team have made your experience outstanding. We're always here to keep your ride smooth and stylish! ?✨ #MercedesMagic #CustomerAppreciation
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?✨ Thrilled to hear you had a seamless experience with us! Our front desk team really knows how to roll out the red carpet. ? Thanks for the kind words and recommendations—like engines, we love a good boost! See you next time! #CustomerCare #LinosInc
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Thank you for the kind words! ? Christina is indeed a rockstar! We're thrilled to hear you had a top-notch experience. Can’t wait to pamper your SL500 again—bring it on! ?? #MercedesMagic #CustomerAppreciation
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Thank you for the glowing review! We're all about keeping it classy while we fix your ride. ?✨ Professionalism and courtesy are our middle names—except they’re not on the business card. ? #LinosInc #MercedesService
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We're revved up to hear you think our customer service is excellent! ?? At Lino's, we believe every visit should leave you smiling (just like a shiny Mercedes)! Thank you for the kind words! #CustomerCare #MercedesMagic
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Thanks for the stellar shout-out! ? We're thrilled our amazing team and office staff made your experience shine. Remember, we’re always here to keep your Mercedes cruising smoothly! ?? #CustomerAppreciation #LinosInc
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We're thrilled to hear your Cayenne is back to cruising cool! ?? Our team works hard to ensure a smooth ride and a professional experience. Thanks for trusting us with your luxury! ? #MercedesService #AutoCareExperts
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Thank you for the fantastic shout-out! ? We aim to provide amazing service without breaking the bank—just like a well-tuned engine! ?? We appreciate your recommendation and can't wait to see you again! #MercedesCare #LinosInc
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We're thrilled to hear that our schedule matched yours perfectly! ⌚️? In and out faster than a pit stop! Our team works hard to keep things running smoothly. Thanks for the shoutout—you're the reason we do what we do! ?✨ #LinosInc #MercedesService
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We love hearing that our honesty and top-notch mechanics keep you rolling with confidence for over 6 years! ?✨ Thanks for making Lino's your go-to spot. We promise to keep your ride in the best shape possible! #LinosInc #MercedesService
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? We're thrilled to be your go-to Mercedes service in Palm Desert! Thanks for the kind words and for choosing Lino's Inc. We've got your back, Margareta! Your GLA250 will always be in good hands with us. #CustomerForLife #ForeignAutoService ?
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We're thrilled you had a great experience, Molly! ? Our team is always here to lend a helping hand and we're glad you enjoyed the options. Your trust means everything to us. #CustomerSatisfaction #LinosAppreciates
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? Thank you for being a part of the Lino's family for 25 years! Rose and the team are thrilled to provide top-notch service. Here's to many more years of smooth rides! ? #LoyalCustomers #QualityService
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Thanks for the 5-star love, Ron! ? We always keep our promises, just like a trusty Mercedes! We're thrilled to have met your expectations. ? #CustomerSatisfaction #LinosInc
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? Thanks for the paws-itive review! We're glad you found our service top-notch and our guard dogs entertaining. ?? We hope to see you and the poodles again soon! #HappyCustomers #LinosInc
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Thanks for the 5-star review, Richard! We're thrilled to be your go-to spot in the desert for Mercedes service ??. We aim to keep our service fast and affordable, unlike those dealership dinosaurs. #MercedesService #HappyCustomers
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Hey there, Linda! ? Thank you for the awesome 5-star review! We're delighted that you had a smooth experience at Lino's Inc. We'll keep your car purring like a kitten. ? #HappyCustomers #MercedesService
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Thanks for the shining 5-star review, Connie! Reputation is everything in our business, and we're thrilled to have your trust. ? #CustomerAppreciation #LinosInc
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Thanks for the awesome review! ? We're glad to hear that you're happy with our services and our team. We appreciate your recommendation and look forward to serving you and your Mercedes again! #CustomerSatisfaction #AutoRepair
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? We're thrilled to hear that you had a top-notch experience with us! ? Our team works hard to go the extra mile for our customers. Thanks for the kind words! #AutoRepair #CustomerSatisfaction
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Thanks for the love, Cheryl! ? We're thrilled to have you as part of our Lino's Auto Repair family! Your trust means the world to us. Here's to many more years of keeping your wheels turning! #CustomerAppreciation #LoyalCustomers
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? Thanks for the shining review! We're glad we could get you back on the road in no time without any surprises. Your support means a lot to us! ? #CustomerAppreciation #LinosAutoRepair
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? Thanks for the 5-star review, Rodger! We're thrilled to hear about your positive experience and look forward to serving you again! ? #CustomerSatisfaction #AutoRepair
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We're thrilled to hear about your positive experience! ? We're glad we could help you and your car. We're looking forward to providing you with excellent service again! ?? #HappyCustomer #AutoRepair
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Thanks for the kind words, Richard! ? We're thrilled to hear you had a quick and professional service with us! We aim to deliver top-notch care for your car. Hope to see you again soon! #CustomerSatisfaction #AutoRepair
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Thanks for the ⭐⭐⭐⭐⭐ review, Robin! We're delighted we could help you with your car trouble. Our team is always here to provide top-notch service with a smile! #HappyCustomers #LinosAutoRepair ??️
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Thanks for the 5-star review! ? We're thrilled to hear you're happy with our service. See you next time and we promise to keep your car in top shape! #HappyCustomer #AutoRepair
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Thanks for the great review, Wendy! ? We're glad we could get your car in quickly and provide excellent service at a great price. We look forward to seeing you again in the future! #PalmDesert #LinosAutoRepair ?
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