Business Solutions
English Español
SureCritic / Hyundai Dealer / Lithia Hyundai of Fresno
business image

Lithia Hyundai of Fresno

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,930 Reviews)
55
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
79%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
176
Total ReScores™
4.9
ReScore™ Average
55
Net Promoter Score ®

Business Details

About

Lithia Hyundai is located off of Highway 41 in Fresno, CA. Our factory trained mechanics provide quality vehicle service and repair. For oil changes to major repairs, we do it all! Call us to schedule your next service visit. Lithia Hyundai is located off of Highway 41 in Fresno, CA. Our factory trained mechanics provide quality vehicle service and repair. For oil changes to major repairs, we do it all! Call us to schedule your next service visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(599) 899-3257
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
5580 N. Blackstone Fresno, CA 93710
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,930 Reviews)
Write a Review
Recent Reviews
BR
gravatar
Bill R.
Bakersfield, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/23/2024
0
Category: Service
Deception and Misrepresentation
We traveled 150 miles to buy a car that was not what we were wanting. Snagged by the internet salesman, an then duped by the salesman and finance guy. The numbers on the price worksheet provided did not match the financing form. We realized this too late. Of course, it could have been fixed, but they want your money, not to do the right thing. Funny thing is, we still would have purchased a different car with a slightly higher MSRP, but they wouldn't even consider allowing us to "trade" vehicles, or to do anything in their power to help fix the oversight. What a shame, when doing the right and honest thing is not done because of a relatively small amount of money in the end. Shame on you, Lithia Hyundai of Fresno.
AV
gravatar
abdehoo v.
Turlock, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2024
1
Category: Service
salesman lie
The sales manager pushed the salesman to lie and answer any questions, especially when he told us that we had to buy and add these optional things. He also wouldn't answer questions about the vehicle, your paperwork, warranty, or service.
JV
gravatar
Jl V.
Fresno, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2024
0
Category: Service
Sales and service
At 65 yrs old I've had plenty of experience with car salesman, dealerships and service department. Lithia Hyundai of Fresno is, by far, the WORST company I have ever been in dealings with. Sales-at least 3 different prices advertised on the same vehicle. Salesman had no knowledge of the vehicle in the least. He couldn't find features or explain how they work. Sat in the backseat of a test drive. Salesman had no idea what a post-sale delivery was. Sales manager pushed salesman to lie answering any and all questions, especially when on the phone. Also can't and/or won't answer questions about the vehicle, your paperwork, warranty or service. Offered no paperwork from previous owners, service or sales. They never went through the vehicle for any reason. They were still items from a previous owner. Brought vehicle out, no wash, dirty paper floor mats still on the floor.
Service-apparantly non-existent on used vehicles. Nothing was looked at, done or acknowledged through the service department of Lithia Hyundai of Fresno.
Forget about after sales help.
RED FLAGS!!! Salesman are coming from Own-A-Car!
STAY FAR, FAR AWAY FROM LITHIA HYUNDAI OF FRESNO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DV
gravatar
Daniel V.
Fresno, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/23/2024
0
Category: Service
Worst Customer Service
Because of this service department, I won't buy another Hyundai. I can't believe the GM puts up with their incompetence. There's a saying, "Sales sells the first car, and the service department sells future cars". Well, this service department loses sells. I have had bad service every time I go there, so I try not to. My visits are usually low dollar amounts and that's probably why, but I wouldn't spend a lot in a shop like that. I always start with small stuff to see what kind of people they are. You should always treat every customer as important as the next.
CH
gravatar
Chan H.
Sanger, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2024
0
Category: Service
Stay Away From This Lot
5 hours and 5 quotes later of negotiating with 3 different sales reps I finally got back to the deal I shook hands on the DAY prior. Absolute sharks. BEWARE: the list price of vehicle as it sits on website does NOT include the value of equipment they have INSTALLED on vehicle. No where online did it state all new trim around doors, new finished interior, and SWAT equipment to track the possible stolen vehicle, however when you get your first quote they will make it certain you must pay for this value. That is unethical and simply dishonest. 3k added onto the list price for equipment installed? Why then not add that to list price if it sits on the lot with it? Ended up walking out and they chased me to my vehicle agreeing to sell for original price I shook on the day prior if I were to give them a 5 star google review. Really? Dishonest, unprofessional, uncaring salesman. Bought the truck for well under market value, but not before calling people out on their inadequacy and sprouting a couple grey hairs. Not to mention paperwork was skewed when submitted to my lender which took days to resolve. Save the headache and shop elsewhere. Sharks. Do not recommend.
CH
gravatar
Chan H.
Sanger, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2024
0
Category: Service
Stay Away From This Lot
5 hours and 5 quotes later of negotiating with 3 different sales reps I finally got back to the deal I shook hands on the DAY prior. Absolute sharks. BEWARE: the list price of vehicle as it sits on website does NOT include the value of equipment they have INSTALLED on vehicle. No where online did it state all new trim around doors, new finished interior, and SWAT equipment to track the possible stolen vehicle, however when you get your first quote they will make it certain you must pay for this value. That is unethical and simply dishonest. 3k added onto the list price for equipment installed? Why then not add that to list price if it sits on the lot with it? Ended up walking out and they chased me to my vehicle agreeing to sell for original price I shook on the day prior if I were to give them a 5 star google review. Really? Dishonest, unprofessional, uncaring salesman. Bought the truck for well under market value, but not before calling people out on their inadequacy and sprouting a couple grey hairs. Not to mention paperwork was skewed when submitted to my lender which took days to resolve. Save the headache and shop elsewhere. Sharks. Do not recommend.
CH
gravatar
Chan H.
Sanger, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2024
0
Category: Service
Stay Away From This Lot
5 hours and 5 quotes later of negotiating with 3 different sales reps I finally got back to the deal I shook hands on the DAY prior. Absolute sharks. BEWARE: the list price of vehicle as it sits on website does NOT include the value of equipment they have INSTALLED on vehicle. No where online did it state all new trim around doors, new finished interior, and SWAT equipment to track the possible stolen vehicle, however when you get your first quote they will make it certain you must pay for this value. That is unethical and simply dishonest. 3k added onto the list price for equipment installed? Why then not add that to list price if it sits on the lot with it? Ended up walking out and they chased me to my vehicle agreeing to sell for original price I shook on the day prior if I were to give them a 5 star google review. Really? Dishonest, unprofessional, uncaring salesman. Bought the truck for well under market value, but not before calling people out on their inadequacy and sprouting a couple grey hairs. Not to mention paperwork was skewed when submitted to my lender which took days to resolve. Save the headache and shop elsewhere. Sharks. Do not recommend.
CH
gravatar
Chan H.
Sanger, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2024
0
Category: Service
Stay Away From This Lot
5 hours and 5 quotes later of negotiating with 3 different sales reps I finally got back to the deal I shook hands on the DAY prior. Absolute sharks. BEWARE: the list price of vehicle as it sits on website does NOT include the value of equipment they have INSTALLED on vehicle. No where online did it state all new trim around doors, new finished interior, and SWAT equipment to track the possible stolen vehicle, however when you get your first quote they will make it certain you must pay for this value. That is unethical and simply dishonest. 3k added onto the list price for equipment installed? Why then not add that to list price if it sits on the lot with it? Ended up walking out and they chased me to my vehicle agreeing to sell for original price I shook on the day prior if I were to give them a 5 star google review. Really? Dishonest, unprofessional, uncaring salesman. Bought the truck for well under market value, but not before calling people out on their inadequacy and sprouting a couple grey hairs. Not to mention paperwork was skewed when submitted to my lender which took days to resolve. Save the headache and shop elsewhere. Sharks. Do not recommend.
SU
gravatar
Sari U.
Rocklin, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2024
0
Category: Service
Stay away
They add $3000 and excessive dmv fees on top of the car price...be aware. Signed the contract, but needed to pick up the car next morning. They confirmed our appointment to pick up the car and on our way there they texted and said they sold the car to someone else. FTF. Never returned our calls.
JZ
gravatar
Jose Z.
Dinuba, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2024
0
Category: Service
They lie to bring you in! Even in the parts department
I called to get some breaks and before I hung up I asked if theirs anyway I would be able to get a discount on them due to me being employed there before and they said they would . When I get there they tell me they changed managers and they can’t anymore! Straight up liars. Do not trust what they tell you over the phone
SM
gravatar
Shamia M.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2023
10
Category: Service
Best place to get a car
LENORD WILL GET THE JOB HE WAS WONDERFUL HE WORKED WITH ME AND HE MADE SURE I LEFT WITH A CAR AS TODAY I REFER YOU GUYS GO ON DOWN TO LITHIA AND ASK FOR HIM ?
ST
gravatar
Scott T.
Fresno, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2022
0
Category: Service
What customer service
You know, I would really like to tell you how happy I am with my car but unfortunately I'd be lying to you. I've been very unhappy with my purchase as far back as 3 days after I bought the car. I'm probably wasting my time telling you my story because I doubt that anyone is really going to read this or even get back to me but hey what the heck. So, 3 days after I bought my Jeep I was going to put my wheels and tires from my old Jeep on. I proceeded to take off the lug nuts on the front passenger side. Usually when doing so, the wheel starts to slide off, well, nothing. I then tried to pull it off, pulling so hard that I almost pulled the Jeep off of the jack stand. I had to use a crowbar and a mallet to get it off. I've owned 7 cars in my life and I've never had that problem, never. Plus the check engine light came on. So I immediately called lithia and took it in to have them take care of the problems. After having my Jeep for 9 days I finally got my Jeep back and they said that everything was fine and never told me what the reason the check engine light was on. A couple weeks later I went on Carfax to see a more in-depth history on my Jeep. It showed that the Jeep was in an accident and damage was done to the undercarriage. The salesman made no mention of this throughout the duration of me purchasing the car. What also bothered me was the fact that there was no record or documentation showing that I'd brought in my Jeep to have them service it. I text the salesman a week later after that because I had ran over a screw with my front passenger tire and I ended getting stranded with my son in the car. I bet you can guess why I wasn't able to change the flat and put the spare on. Needless to say he never responded to me. Hopefully this reaches someone who can help make this right.

Sincerely,
Scott Turnbull
SS
gravatar
Steven S.
Calexico, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/30/2022
0
Category: Service
Very poor service
Worst service ever, once they have your money, they will not help you
SR
gravatar
Sherri R.
Fresno, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2022
0
Category: Service
Worst day of my now new life
I went in there and told the sales man what I wanted and could afford I had a trade in I needed at least a thousand back on and that I could only afford 425 a month payment I ended up with a new car payment I can’t pay and can’t even afford insurance on I now have a car I don’t want to even drive and have a 565 car payment and owe 42000 my happy life just went to worry and my head has been spinning . I’m gonn lose every thing I worked so hard to get . I hate the way they played me I just wanted to go home I don’t
Recommend going there unless you’re taking attorney with you or somebody who knows what they’re doing to you cause I didn’t had no idea they were going to throw all this on me I am my life is horrible now I j I’ve just cried since I’ve been home I don’t know who the name of the person who waited on me didn’t give me the cards
CP
gravatar
Carl P.
Fresno, CA
2009 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Genesis is junk
The car will not pass smog. I have done everything humanly possible to fix it. In that it will not pass smog I can't get it licensed nor is it saleable in California. This is a total joke. But it isn't funny!! And Hyundai does nothing more than shrug their shoulders and shake their head in disbelief. Junk!!!
TYLER D. from Lithia Hyundai of Fresno responded on 04/02/2022 01:26 PM

thank you for taking the time to fill out the survey this info will be used to bettert the service department. 

Businesses Near You
All Access Automotive
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(498 Reviews)
Riverpark Auto Repair
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(10 Reviews)
A And A Auto Repair
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(16 Reviews)
Economy Auto Care Center
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(243 Reviews)
CJ Classic Auto And Stereo
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(4)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(20)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.