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Lithia Hyundai of Odessa

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(542 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
23
Total ReScores
4.7
ReScore Average
77
Net Promoter Score ®

Business Details

About

Lithia Hyundai of Odessa is your premier Odessa, TX Hyundai dealer. Call us today to schedule your next visit! Lithia Hyundai of Odessa is your premier Odessa, TX Hyundai dealer. Call us today to schedule your next visit!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(432) 368-6700

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
5000 John Ben Shepperd Parkway Odessa, TX 79762
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(542 Reviews)

AP
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Alicia P.
Andrews, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2024
0
Category: Service
2024 Palisade
Bought a brand new 2024 Palisade Calligraphy Night Edition June 25, 2024.
Great experience with the salesman Johnny. Next day I started having issues with it. That Friday on June 28 it got towed to Hyundai. I have had a loaner the whole time, but thats beside the point. Received a call from Eric from service that evening saying he was going to look at it on the following Monday. Did that happen? Of course it didn't. I called and it still hadn't been looked at. Finally I was told it was the transmission, they had to get the ok from Hyundai and then the transmission would be ordered. Weeks go by, ETA changes. Now I'm told its on back order. I've been in contact with corporate this whole time, they are as much help as service is. NONE!! They don't communicate with you just as well as the service dept at Hyundai Odessa. The transmission was never on back order, always readily available according to Corporate. So here we are today, October 1st, 2024, 3 MONTHS later and still no vehicle. Apparently the transmission is there but not ETA on when it will be fixed, because guess what they have big projects they're working on according to the service guy I spoke with today. I didn't catch his name. The service dept. and corporate are the worst people I've ever dealt with. They lack communication, have no customer service skills and have no urgency to get anything done, fixed, communicated.... This is a whole lot nicer than what I had in mind to post , but steer clear. If your car breaks down good luck getting it back in a timely manner or having anyone communicate with you about the status of the repairs!! Good luck!!

AP
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Alicia P.
Andrews, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2024
0
Category: Service
2024 Palisade
Bought a brand new 2024 Palisade Calligraphy Night Edition June 25, 2024.
Great experience with the salesman Johnny. Next day I started having issues with it. That Friday on June 28 it got towed to Hyundai. I have had a loaner the whole time, but thats beside the point. Received a call from Eric from service that evening saying he was going to look at it on the following Monday. Did that happen? Of course it didn't. I called and it still hadn't been looked at. Finally I was told it was the transmission, they had to get the ok from Hyundai and then the transmission would be ordered. Weeks go by, ETA changes. Now I'm told its on back order. I've been in contact with corporate this whole time, they are as much help as service is. NONE!! They don't communicate with you just as well as the service dept at Hyundai Odessa. The transmission was never on back order, always readily available according to Corporate. So here we are today, October 1st, 2024, 3 MONTHS later and still no vehicle. Apparently the transmission is there but not ETA on when it will be fixed, because guess what they have big projects they're working on according to the service guy I spoke with today. I didn't catch his name. The service dept. and corporate are the worst people I've ever dealt with. They lack communication, have no customer service skills and have no urgency to get anything done, fixed, communicated.... This is a whole lot nicer than what I had in mind to post , but steer clear. If your car breaks down good luck getting it back in a timely manner or having anyone communicate with you about the status of the repairs!! Good luck!!

AB
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Ashley B.
Midland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great place
Always kind and helpful people!
ERIC O G. from Lithia Hyundai of Odessa responded on 04/18/2022 11:19 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great day!

ERIC GONZALES
432-368-6703

EL
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Eric L.
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service. Eric is always professional and has great customer service.
ERIC O G. from Lithia Hyundai of Odessa responded on 04/05/2022 05:31 PM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great evening!

ERIC GONZALES
432-368-6703

Verified Customer
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
I went in for an oil change they got it done in a timely manner and the service advisors were very helpful and friendly
ERIC O G. from Lithia Hyundai of Odessa responded on 03/19/2022 03:49 PM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great weekend!

ERIC GONZALES
432-368-6703

Verified Customer
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding workers
All very respectful well groomed and out of all people Eric Gonzales hospitality soooo Generous that he even offered me a soda pop out the vending machine
ERIC O G. from Lithia Hyundai of Odessa responded on 03/19/2022 03:48 PM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great weekend!

ERIC GONZALES
432-368-6703

MD
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Miguel D.
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My experience was great
Eric Gonzales was very helpful and courteous with the service
ERIC O G. from Lithia Hyundai of Odessa responded on 03/19/2022 03:47 PM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great weekend!

ERIC GONZALES
432-368-6703

TG
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Tristan G.
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department
The service department is great, anything I need done on my Santa Fe is taken care of and done right the first time. I really appreciate the fact that no matter what time I bring my vehicle in the associates are always there to help and get me taken care as quickly as possible.
ERIC O G. from Lithia Hyundai of Odessa responded on 03/12/2022 05:06 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great weekend!

ERIC GONZALES
432-368-6703

Verified Customer
Midland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Excellent customer service
ERIC O G. from Lithia Hyundai of Odessa responded on 03/12/2022 05:05 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great weekend!

ERIC GONZALES
432-368-6703

TG
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Terrence G.
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My experience was great like always. Highly recommend this place
Love this place.
ERIC O G. from Lithia Hyundai of Odessa responded on 03/10/2022 03:09 PM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great day!

ERIC GONZALES
432-368-6703

Verified Customer
Midland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Easy and efficient
I went in for an oil change, dropped my keys off at the desk and left my car, they called me a couple hours later to pick it up and they went ahead and filled and rotated my tires and fixed a recall on my car. 10/10
ERIC O G. from Lithia Hyundai of Odessa responded on 02/24/2022 06:46 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great day!

ERIC GONZALES
432-368-6703

Verified Customer
Crane, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great Service
Great job!
ERIC O G. from Lithia Hyundai of Odessa responded on 02/22/2022 06:52 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great day!

ERIC GONZALES
432-368-6703

DD
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Donald D.
Gardendale, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Review
I'm extremely satisfied with odessa Hyundai.
I've been a customer since 2008.
My only issue is with the corporate Hyundai. They replaced my engine last year through no fault of my own. My car is involved in the Theta settlement. However, I've submitted multiple times for my rental car reimbursement and they've still never done it.
This is my second Hyundai. And this issue will probably cause me to go another way with my next car.
ERIC O G. from Lithia Hyundai of Odessa responded on 02/22/2022 06:52 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great day!

ERIC GONZALES
432-368-6703

Verified Customer
Midland, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Parts Replacement
I will return because I paid for lifetime oil changes and there is no other dealership near me.
ERIC O G. from Lithia Hyundai of Odessa responded on 02/08/2022 02:23 PM

Thank you for your recent visit. I would love to speak to you about your visit and see if there is anything I can do to make your experience here at the dealership better going forward. I will be in contact with you asap. Have bless day!

ERIC GONZALES
432-368-6703

KB
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Kevin B.
Odessa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Provide a quick summary
Your words are important.
ERIC O G. from Lithia Hyundai of Odessa responded on 02/07/2022 06:26 AM

Thank you for coming in for service.  If you need anything don't hesitate to call or come in. Have a great day!

ERIC GONZALES
432-368-6703
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