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Local Heroes Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,319 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores
3.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

NEW: We now offer CA DMV Registration, Title, Sticker Services while you wait! At Local Heroes Auto Care we specialize in scheduled maintenance, service and repairs on all makes and models, foreign and domestic. We have 3 convenient locations, 2 in Petaluma, one at 278 Corona Rd and the other at 1769 Bodega ave. We also have our newest NEW: We now offer CA DMV Registration, Title, Sticker Services while you wait! At Local Heroes Auto Care we specialize in scheduled maintenance, service and repairs on all makes and models, foreign and domestic. We have 3 convenient locations, 2 in Petaluma, one at 278 Corona Rd and the other at 1769 Bodega ave. We also have our newest location in Santa Rosa at 1610 Piner Rd. We offer free estimates and have a convenient local shuttle service. We are a Napa Auto care Center at all of our locations and all our technicians are ASE trained professional technicians who will perform diagnostic tests and make any necessary repairs. We offer 36mo./36K warranties on all repairs. We offer fair prices and work done with Honesty and Integrity. Try us out.

Check engine light on? Need brake service? We can help reduce your future breakdowns with routine maintenance including tune-ups, transmission service, computer diagnostic testing, and oil changes.

Need New Tires- We carry all brands at the best prices in the Petaluma area.

Make sure your car is safe on the road.

Diesel Full Service and Repairs
Air conditioning
Brakes
Electrical work
Computer diagnostics
Maintenance
New Tires, Wheel Balance, Alignments
Oil Changes
full engine and Transmission Replacements and Repairs
Smog Tests and Smog Repairs- STAR Certified
and more

Benefit from over 35 years of experience

We have decades of experience in the automotive repair business and want to give you the best service available. We have technicians that are factory trained.

Ford
Chevrolet
GM
Buick
Toyota
Nissan
Mazda
Lexus
Subaru
Hyundai
Honda
BMW
Mercedes
Classic Restoration and Repairs

Get all the right tests done

You won't have to worry about failing a smog inspection when our team works on your car.

STAR certified
Smog checks
Smog repairs
...more

Categories
Auto Repair, Tire Sales and Repair, Smog
Contact
(707) 791-7309

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1610 Piner Road Santa Rosa, CA 95403
Local Heroes Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,319 Reviews)

DN
DIANE N.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Registration tags
Everyone is always very nice. I definitely will keep them for all my car needs.

CT
Cristal T.
Windsor, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Cristal said they're awesome. The ladies there are so nice. They're the best.
Recommended
Fred B., Owner from Local Heroes Auto Care responded on 02/21/2025 03:21 PM

Hi Cristal, thank you for taking the time to leave us such a nice review!

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

Verified Customer
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Honest and courteous
Efficient, honest and professional lo no
Fred B., Owner from Local Heroes Auto Care responded on 02/21/2025 03:23 PM

Thank you for taking the time to leave us a review, and for trusting us with your vehicle.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

BC
gravatar
BRADLEY C.
Cazadero, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
I appreciate the care and friendly service
I enjoyed working with Melissa, Jen and Jaspar on the difficult situation that my 2009 Malibu is in due to the very rural area that I live in and the challenges it presents. I'm hoping to be able to continue to build a good working relationship. Best Wishes to you all.
Fred B., Owner from Local Heroes Auto Care responded on 02/20/2025 11:47 AM

Hi Bradley, thank you so much for trusting us with your Malibu and for then taking the time to leave us a nice review. We look forward to helping you with any future auto care services your vehicle may need.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

DI
gravatar
DESSA I.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Thank you efficient and friendly service.
Needed a long trip inspection befor hitting the road. Hop fully ill make it there now Heros found a few weak spots.
A drive belt crack, break pads and my alignment are good as new.
Thanks Heros..
Fred B., Owner from Local Heroes Auto Care responded on 02/18/2025 02:19 PM

Hi Dessa thank you for your review and for trusting us with your vehicle before your trip. Have a great trip, safe travels!

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

NB
gravatar
NICK B.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Professional/Knowledge/Fair Pricing!
These folks are the best! Extremely knowledgeable staff, only use quality parts, fair pricing, quick turn around.

Thanks again!
Fred B., Owner from Local Heroes Auto Care responded on 02/17/2025 08:38 AM

Hi Nick, thank you for the great review and for trusting us with your vehicle! We look forward to seeing you at future services.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

AS
gravatar
ANDY S.
Forestville, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Fast brake service.
Easy appointment for my Dodge 2008 one ton. Burned my brakes while towing my trailer, emergency left on. Not smart. New parts and back to driving with no worries. Melissa knows my truck and service never a problem. Happy Customer!
Fred B., Owner from Local Heroes Auto Care responded on 02/17/2025 08:42 AM

Hi Andy, we are so glad that we could put your mind at ease and have you safely back on the road quickly. Thank you for leaving us a great review and for your continued trust in us with your truck. We appreciate you and your loyalty to Local Heroes! 

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

MH
Minerva H.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Good work
Very efficient and friendly personnel
Fred B., Owner from Local Heroes Auto Care responded on 02/17/2025 08:43 AM

Thank you Minerva for leaving us a nice review. We look forward to helping you with any future auto care needs you may have. 

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

FH
FLORINDA H.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Very friendly and helpful thank you
Went above and beyond to help with my questions and very good work I definitely would recommend this place to do business with.
Fred B., Owner from Local Heroes Auto Care responded on 02/12/2025 08:48 AM

Hi Florinda, thank you for taking the time to leave us a review and for trusting us with your vehicle. We appreciate your continued loyalty and your recommendation of us to others.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

Verified Customer
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
My 2011 chevy traverse experience was wonderful the girl are on it and sweet
My 2011 chevy traverse was a wonderful experience good the girls are a great help and sweet thank you local heroes auto care
Fred B., Owner from Local Heroes Auto Care responded on 02/12/2025 08:50 AM

Hi, thank you for the sweet review. We appreciate you trusting us with your Chevy and look forward to seeing you at your future services.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

JL
JENIFER L.
Santa Rosa, CA
GMC Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
So helpful
Made the title transfer process so easy. I will be back.
Fred B., Owner from Local Heroes Auto Care responded on 02/11/2025 09:44 AM

Thank you for leaving us a review Jenifer. So glad to hear that we could help with your title transfer.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

SS
gravatar
SHANNON S.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Local Heroes is timely, informative and friendly
Perfect name for a great company. You are my heroes. Thank you Melissa, Jen, Cathy and Lance. I’ll be in for brakes next week!!
Fred B., Owner from Local Heroes Auto Care responded on 02/10/2025 08:56 AM

Hi Shannon, thank you for taking the time to leave us a review. We look forward to seeing you at your appointment for your brakes.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

KW
KURTIS W.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Excellent Service
I took my vehicle in for a smog inspection and title transfer. The process was quick and easy.
Fred B., Owner from Local Heroes Auto Care responded on 02/05/2025 08:36 AM

Hi Kurtis, thank you so much for leaving us a review. So glad that we could make the smog and title transfer process so easy for you so you could get on with your day. We look forward to seeing you in the future for any other auto care needs you may have.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

PM
gravatar
PEGGY M.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Fair prices, good service
Very nice staff, excellent service
Fred B., Owner from Local Heroes Auto Care responded on 02/05/2025 08:45 AM

Hi Peggy, thank you for the nice review. It was nice to meet you when you brought your vehicle in. We are glad that we could repair it for you and get you back on the road quickly. We look forward to seeing you for future auto care needs.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

RC
gravatar
RUSSELL C.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
They rearranged their schedules so I could get back to work and I just thought that was so thoughtful of them.
I always feel like I’m treated well by the people that work there. They also stick to their word about the job they have to preform and their work is done well and efficiently. Love this business
Fred B., Owner from Local Heroes Auto Care responded on 02/05/2025 08:49 AM

Thank you for such a nice review Russell. We appreciate your continued loyalty and are happy that we are always able to get your services completed efficiently because we know how important your time is.

 
Thank you for choosing Local Heroes Auto care !

Melissa Hall - GM
707-791-7309

1610 Piner Rd
Santa Rosa, CA 95403
melissa@localheroesauto.com
care@localheroesauto.com

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