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Local Heroes Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,420 Reviews)
91
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

NEW: GET Your CA. DMV Registration Stickers, plates and Title here NOW!! We specialize in providing Full Service Automotive Repair for all your needs. We provide STAR Smog Test and Repairs, Normal Maintenance, New Tire replacement and repair, Wheel Alignments, Engine repair and replacement, Transmission repair and replacement, Exhaust NEW: GET Your CA. DMV Registration Stickers, plates and Title here NOW!! We specialize in providing Full Service Automotive Repair for all your needs. We provide STAR Smog Test and Repairs, Normal Maintenance, New Tire replacement and repair, Wheel Alignments, Engine repair and replacement, Transmission repair and replacement, Exhaust repair, Factory/OEM Maintenance, Tune-ups, and Brake services. We provide Nationwide warranties on all our repairs and services through our Napa Auto Care and O'Reilly Assurance Partner programs. We are staffed with ASE certified Technicians, use state of the art Diagnostic Test equipment and are accredited by the BBB. We currently have 2 service locations in Petaluma for our customers convenience, both with clean waiting rooms, Free fresh coffee, snacks and beverages, as well WiFi Internet and TV. We offer all our customers free local transportation to their home, job, or downtown for shopping. Our Location was formerly J&D Automotive, a place where our present owner worked for over 10 years as a Master ASE Technician. Local Heroes Auto acquired the entire operation in early 2015 and committed to keeping the same friendly staff and Technicians for all our valued customers. All our current and new customers will notice some new improvements to our business as well as new auto care service offerings being implemented. ...more

Categories
Auto Repair, Smog, Tire Sales and Repair
Contact
(707) 763-2909
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
278 Corona Rd Petaluma, CA 94954
Get Directions
Local Heroes Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,420 Reviews)
Write a Review
Recent Reviews
JA
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JASON A.
Rohnert Park, CA
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
The only place I take my vehicles!
Every time I come in to local heroes, i'm treated with the outmost respect and priority when my vehicles need maintenance and repairs. The crew at Local Heroes does the best job on my vehicles and they stand by their work on a regular basis. They give honest upfront pricing, and I can't complain about anything that they've done. Thank you Local heroes for everything that you've done in making sure the vehicle's a that i bring in are taken care of to the best in the possible way and making sure that they're safe for myself and my family.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/02/2025 08:17 AM

Thank you for such a great review Jason. We appreciate your continued trust in us with all of your family's vehicles. We look forward to the opportunity to continue maintianing them for you.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MK
MIKE K.
Petaluma, CA
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Timing Belt - Tundra
I brought my Tundra in to get a price comparison with the dealership for a new timing belt and a few other things.

Joe was fantastic to work with. He provided me a quote right away, which was significantly lower than the dealership. I decided to proceed and the job was complete by noon the next day

Thanks Joe!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:24 AM

Hi Mike, thank you for trusting us with your vehicle and for taking the time to write us a review. It is gratifying to hear that we were able to complete your timing belt replacement quickly to get you back on the road and at a much lower price than the dealership quoted you. We look forward to helping you with any future services you may need.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

DR
DAN R.
Petaluma, CA
Subaru BRZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Prompt and through service!
I had tires mounted here and I will be back for more service. Great communication and service was completed on time.
A nice touch was putting my old tires I wanted to save in garbage bags so my trunk stayed clean.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:27 AM

Thank you for your review Dan. We are happy to hear that we were able to provide you with excellent service mounting your tires for you. We look forward to seeing you for your future services.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

TM
TRISHA M.
Petaluma, CA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Excellent job!
Brought in my husband’s commuter car and they did a fantastic job identifying its needs, were communicative with us before they did the work and completed it in a timely manner! They’re also just super nice people! Their garage is also very nice and clean! Highly recommend!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:30 AM

Hi Trisha, thank you for trusting us with your husband's commuter car. We are so glad to hear that you are satisfied with our customer service and work. We appreciate you and your recommendation of us to others!

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

RS
ROSE S.
Petaluma, CA
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Excellent service
Really like this Auto shop
Quick service
Neighborhood feel
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:32 AM

Hi Rose, we are happy to help. We look forward to seeing you in the future.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

PM
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PAMELA M.
Petaluma, CA
Saturn SC 2dr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Efficient service done professionals
From the first contact by phone I knew my car was going to be in good hands. Appreciate the explanations about what was needed on my old old car.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:43 AM

Hi Pamela, thank you for trusting us with your car. We are happy that we were able to provide you with the explainations about what your vehicle needed and put you at ease about the repairs needed. We look forward to helping with any auto care needs you may have in the future.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Verified Customer
Petaluma, CA
Lexus IS 250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Local Heroes: Super nice and so helpful.
I was in a small emergency and needed a smog for my car right away...I know they can't always do for everyone what they did to help me, but they helped me recently, enormously.
I would recommend them to anyone.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:44 AM

Thank you for your review. We are so glad we were able to help you with your smog emergency. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MB
gravatar
MICHAEL B.
Petaluma, CA
Scion xB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
You are the best!
Brought my car in last minute to replace a punctured tire and you took care of that one other repair quickly. I can always count on Local Heroes. They get all my business. Thank you.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/23/2025 03:43 PM

Hi Michael, We appreciate your business. We look forward to seeing you for future needs on the Scion XB. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Verified Customer
Petaluma, CA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Efficient, fair, and real.
Came in for some diagnostics - got great communication, good pricing, and a quick turnaround. Happy these guys are around, would definitely come to them again. Thanks LHAS!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/23/2025 03:36 PM

Hi, We look forward to seeing the Escape for services needed. Happy we got you a quick turnaround time. We appreciate you choosing us for your auto care needs. Thank you. See you for the next service 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Verified Customer
Petaluma, CA
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service!
Best customer service in Petaluma!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/23/2025 03:32 PM

Hello, We are so happy to help. We look forward to future services for your auto care needs. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

CW
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CATRINA W.
Petaluma, CA
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Fantastic as always
Not my first time going to local heroes, and not my last! This team is great. They help me out every time I need it, and their prices are very fair.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:56 AM

Hi Catrina, Happy to help. Thank you for choosing us as your auto service provider. We are looking forward to seeing you in the future. ☺

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MA
MICHAEL A.
Petaluma, CA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great Service on my Jeep Wrangler
Brought in my Jeep Wrangler for a spark plug change after 106,000 miles, scheduled an appointment dropped off 8am and it was ready for pick up by end of day. Free complimentary inspection of my coolant, radiator, and serpentine belt.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:53 AM

Hi Michael, We appreciate you choosing us for the maintenance on the Jeep. We look forward to seeing you in the future when Jeep in ready for next service. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

BG
gravatar
BRUCE G.
Petaluma, CA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great service communication and fair price
Brought in truck for leak diagnosis and repair
Truck was put on lift and I was shown the leak source. Fair price for repair. They checked fluid levels. I added a few other maintenance items which they accommodated. All work done in one day now back on the road again. They also recommended other services to be considered for future repairs. .
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:49 AM

Hi Bruce, We are happy to help keep your vehicle up to date and you on the road safely. We apperciate your business and look forward to future business with you on the 4runner when it is needed.  

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

VR
Vergina R.
Petaluma, CA
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
Category: Service
Vergina said her husband was happy.
Recommended
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/23/2025 03:30 PM

Hello, Thank you for choosing us to service your Tacoma. We look forward to seeing you for future services. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

CG
CHRISTOPHER G.
Petaluma, CA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Wow! Exceptional work
Local Heroes went beyond what one would expect. They replaced 4 tires, front end and work on another second car. I was having trouble getting a lug nut off a tire, and they sent out a mechanic to help get my accidentally punctured tire off . Very thankful for such dedication to servicing my cars!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:45 AM

Hello Christopher, Thank you for trusting us with your vehicles. We appreciate you and your business. We will see you for future services when your vehicles are ready. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Displaying Review 1 - 15 of 1420 in total
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