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Local Heroes Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,411 Reviews)
91
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

NEW: GET Your CA. DMV Registration Stickers, plates and Title here NOW!! We specialize in providing Full Service Automotive Repair for all your needs. We provide STAR Smog Test and Repairs, Normal Maintenance, New Tire replacement and repair, Wheel Alignments, Engine repair and replacement, Transmission repair and replacement, Exhaust NEW: GET Your CA. DMV Registration Stickers, plates and Title here NOW!! We specialize in providing Full Service Automotive Repair for all your needs. We provide STAR Smog Test and Repairs, Normal Maintenance, New Tire replacement and repair, Wheel Alignments, Engine repair and replacement, Transmission repair and replacement, Exhaust repair, Factory/OEM Maintenance, Tune-ups, and Brake services. We provide Nationwide warranties on all our repairs and services through our Napa Auto Care and O'Reilly Assurance Partner programs. We are staffed with ASE certified Technicians, use state of the art Diagnostic Test equipment and are accredited by the BBB. We currently have 2 service locations in Petaluma for our customers convenience, both with clean waiting rooms, Free fresh coffee, snacks and beverages, as well WiFi Internet and TV. We offer all our customers free local transportation to their home, job, or downtown for shopping. Our Location was formerly J&D Automotive, a place where our present owner worked for over 10 years as a Master ASE Technician. Local Heroes Auto acquired the entire operation in early 2015 and committed to keeping the same friendly staff and Technicians for all our valued customers. All our current and new customers will notice some new improvements to our business as well as new auto care service offerings being implemented. ...more

Categories
Auto Repair, Smog, Tire Sales and Repair
Contact
(707) 763-2909
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
278 Corona Rd Petaluma, CA 94954
Get Directions
Local Heroes Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,411 Reviews)
Write a Review
Recent Reviews
Verified Customer
Petaluma, CA
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service!
Best customer service in Petaluma!
CW
gravatar
CATRINA W.
Petaluma, CA
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Fantastic as always
Not my first time going to local heroes, and not my last! This team is great. They help me out every time I need it, and their prices are very fair.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:56 AM

Hi Catrina, Happy to help. Thank you for choosing us as your auto service provider. We are looking forward to seeing you in the future. ☺

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MA
MICHAEL A.
Petaluma, CA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great Service on my Jeep Wrangler
Brought in my Jeep Wrangler for a spark plug change after 106,000 miles, scheduled an appointment dropped off 8am and it was ready for pick up by end of day. Free complimentary inspection of my coolant, radiator, and serpentine belt.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:53 AM

Hi Michael, We appreciate you choosing us for the maintenance on the Jeep. We look forward to seeing you in the future when Jeep in ready for next service. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

BG
gravatar
BRUCE G.
Petaluma, CA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great service communication and fair price
Brought in truck for leak diagnosis and repair
Truck was put on lift and I was shown the leak source. Fair price for repair. They checked fluid levels. I added a few other maintenance items which they accommodated. All work done in one day now back on the road again. They also recommended other services to be considered for future repairs. .
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:49 AM

Hi Bruce, We are happy to help keep your vehicle up to date and you on the road safely. We apperciate your business and look forward to future business with you on the 4runner when it is needed.  

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

VR
Vergina R.
Petaluma, CA
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
Category: Service
Vergina said her husband was happy.
Recommended
CG
CHRISTOPHER G.
Petaluma, CA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Wow! Exceptional work
Local Heroes went beyond what one would expect. They replaced 4 tires, front end and work on another second car. I was having trouble getting a lug nut off a tire, and they sent out a mechanic to help get my accidentally punctured tire off . Very thankful for such dedication to servicing my cars!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/26/2025 11:45 AM

Hello Christopher, Thank you for trusting us with your vehicles. We appreciate you and your business. We will see you for future services when your vehicles are ready. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

EM
ELIZABETH M.
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Smog check
Very friendly and efficient. Would have liked my window rolled back up since is was raining.
CH
CARL H.
Petaluma, CA
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
0
Electrical repair on 2017 Tacoma
They diagnosed the problem quickly, repaired it quickly, and came in under the price of the original estimate. Friendly staff and great customer service all around.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/18/2025 02:57 PM

Hello Carl, We are happy to help. Thank you for choosing us. We look forward to helping in the future when it comes to service on the Toyota Tacoma. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

SK
STEPHEN K.
Petaluma, CA
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
9
Quick and easy Tire install
Provided good advice on tire choices, ordered, received then installed tires quickly after delivery the next day!! Excellent customer service and timing!!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/18/2025 02:54 PM

Hi Stephen, We appreciate your business. We are looking forward to seeing you for future maintanence on those tires. See you next service 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

CB
CHRISTINE B.
Petaluma, CA
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
2017 MBZ service visit
Called Bodega office and was referred to Corona branch
Made appointment
Nice folks
Car was completed on time for 10% less than quoted
Can’t beat that
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/12/2025 10:43 AM

Hi Christine, Thank you for trusting us with your Mercedes Benz GLC. We appreciate you and your business. We look forward to seeing your vehicle for future services when it is needed.  

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

JA
JAMES A.
Petaluma, CA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Great service will be back !
Great service 👍
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/11/2025 02:55 PM

Hi James, Thank you for choosing us as your auto service provider. We look forward to seeing your Tahoe for future services as needed. See you next service. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

TR
TAMI R.
Petaluma, CA
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
Excellent Service and Repair
Toni was fantastic to work with and made the entire experience a pleasure. Also, the mechanics were very professional and a great team. I can’t emphasize enough how amazing this experience was, and highly recommend Local Heroes!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/11/2025 02:53 PM

Hi Tami, Thank you for trusting us with the Nissan Maxima. We look forward to seeing you in the future for services needed on the Maxima. We are here for your auto service needs. See you next service. Thank you for choosing us at Local Heroes auto service 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

AM
ANDREW M.
Petaluma, CA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Had new tires installed.
Everything went well, the people were friendly and helpful. The work was completed quickly. Since their location is convenient, I was able to pick up the car and get back to my work sooner than I expected.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/11/2025 02:49 PM

Hello Andrew, Thank you for trusting us with your Mercedes-Benz C300. We appreciate you and your business. We look forward to future services on the Mercedes as needed. Thank you for choosing Local Heroes Auto Service. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Verified Customer
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Always excellent!
Very professional, friendly and explained to my satisfaction!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/06/2025 02:38 PM

Hello, Thank you for being a repeat customer and trusting us with your vehicle. We appreciate you and your business. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Verified Customer
Petaluma, CA
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
9
Great Service
This team is responsive and only makes reasonable recommendations for any future service.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 03/06/2025 02:37 PM

Hi, Thank you for choosing us to take care of your BMW X3. We look forward to helping with services in the future.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

Displaying Review 1 - 15 of 1411 in total
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