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Longs Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(707 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Established in 1941. From engines and brakes to new tires, you can get a variety of auto maintenance assistance from Long's Garage Complete Auto Service. Since 1941, and families have trusted us with their vehicles for generations. Visit your local NAPA Auto Care Facility today for honest, professional service every time. All repairs are Established in 1941. From engines and brakes to new tires, you can get a variety of auto maintenance assistance from Long's Garage Complete Auto Service. Since 1941, and families have trusted us with their vehicles for generations. Visit your local NAPA Auto Care Facility today for honest, professional service every time. All repairs are completed by ASE- Certified Technicians. ...more

Categories
Auto Repair, Tires, Car Maintenance
Contact
(217) 367-3942

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
503 E Main St Urbana, IL 61802-2725
Longs Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(707 Reviews)

JM
Janet M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Long's Garage is the best
Long's Garage is honest, friendly, professional, and economical. They are taken great care of my vehicle. I will never go back to the dealer for over priced service ever again. If you are not a customer, you should be.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Great Service
My daughter is a UIUC student and her check engine light was on. Took her car to Longs and they quickly identified the issue and fixed it. Great service and super easy to work with! Highly recommend.

BD
gravatar
betty d.
Longview, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
10
new tires
Great service, as always!

PL
gravatar
Pam L.
Urbana, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
oil change and noise in gas pedal
it is always great, this is why I have gone to Longs for years and years and years. very professional and knowledgeable.

BB
Bridget B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Always Ready to Help!
I had a total lemon of an SUV, and I couldn't afford to trade it in, so over the past three years, anything - and I mean ANYTHING - that went wrong with my SUV, the team at Long's Garage would figure it out. Sensors, tires, doors that wouldn't open, electrical items, oil leaks, squishy brakes, and a completely and utterly useless engine. The Team at Long's ALWAYS came up with a solution for me. They're not only smart, they're creative, and very reasonably priced. They won't try to sell you work that you don't need. They treat me like family. I will forever be a Long's customer. I know it's scary to find a trusted place to service your vehicle. Look no further. Call Long's Garage!

BH
Bruce H.
IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Excellent service
Long’s gives excellent service and never oversells.

BW
Bryan W.
IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
My car broke down and I was out of state
My car was towed to Longs Garage. When I got a rental car I went to Longs and Brett already started working on it. They repaired my car in a few days! The staff kept me updated on repairs needed. The staff is very professional and friendly. The price appeared to be fair and car drives like new! I wish I had a service shop like Longs close to my house!

BE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Everyone was helpful and friendly
I have gone to Long’s for several. Have always been pleased with the work on my car, but also with the treatment I received as a customer

LS
Leanne S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Highly recommend
My first visit to Longs was good. Very accommodating and very friendly. Only place I could find that would take me home and pick me up when they were finished! Close to my home. Will highly recommend to anyone in the future
Thank you!

DG
David G.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Spoke with Val. He said transparent and quality service.
Recommended

JH
Jon H.
Illinois
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2025
verified customerVerified Customer
Category: Service
Jon said the vehicle was in fine condition when he got it back and their prices were fair. He said there was a smell in the vehicle that wasn't there when he dropped it off, but it went away.
Recommended

DP
Daniel P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Trustworthy
I'm a natural pessimist and am always expecting a business to take me for every penny I have, so I mean it when I say Long's has earned my trust over the years. They've treated me well, been quick to repair, and given me an outrageous price or diagnosis. Sometimes they're quite busy and the wait for your appointment day can be far out, but unfortunately that's the nature of things when they provide a good service. The wait has always been worth the peace of mind I get from the services they provide.

KC
Kevin C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Very professional
Always work above and beyond, excellent communication. Backs work and always makes things right when hiccups occur! No hesitation recomending them

MD
Marcus D.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2024
verified customerVerified Customer
0
Bad business practices
I will not be returning any of my vehicles to Long’s garage for service! Nor will I ever give ever give a referral to Longs Garage in Urbana!

JW
John W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
9
Escape
Very satisfied

Displaying Review 1 - 15 of 707 in total
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