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Lothian Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(418 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Lothian Automotive Inc. provides automotive service and repair in the Southern Anne Arundel Tri-County area. Family-owned and operated since 1994. All your auto repair needs under one roof . . . OURS! Lothian Automotive Inc. provides automotive service and repair in the Southern Anne Arundel Tri-County area. Family-owned and operated since 1994. All your auto repair needs under one roof . . . OURS!

Categories
Auto Maintenance, Diesel Services, Oil Change
Contact
(301) 627-8585

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5463 Southern Maryland Blvd Lothian, MD 20711-2204
Lothian Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(418 Reviews)

JC
John C.
Maryland
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
Category: Service
John said they did an excellent job.
Recommended
The Entire Service Team a. from Lothian Automotive responded on 02/22/2025 09:35 AM

We're so glad to hear that you had such a positive experience with us. It’s always great to know when our efforts make a difference. If you need anything else or just want to chat about cars, we’re here to help! Keep on enjoying the ride!


BM
Barbara M.
Dunkirk, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Always Great Service
Lothian Automotive gives great service. They help me keep my vehicle in excellent running condition.
The Entire Service Team a. from Lothian Automotive responded on 02/21/2025 09:35 AM

We're delighted to hear that you are pleased with our service! Keeping your vehicle in excellent running condition is our mission, and it sounds like we’re on the right track. If we could put a trophy on your dashboard for being such a responsible car owner, we would! Here’s to many more smooth rides ahead.


ES
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Ed S.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Wheel Hub removal and replacement customer
I brought my vehicle in at the appointed time and was satisfied with the job done and the time it took to complete the task. Thank you Lothian Automotive!!
The Entire Service Team a. from Lothian Automotive responded on 02/21/2025 09:35 AM

We appreciate you taking the time to share your experience with us! It sounds like everything went as smoothly as a well-oiled machine. We're glad to hear that you were satisfied with the service and the turnaround time. If your vehicle ever needs another tune-up or a chat about its favorite oil type, you know where to find us! Safe travels on the road ahead!


AR
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Antjuan R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Better than family
I have been taking my vehicles to Lothian Automotive for over 10 years and I’ve been treated better than my family treats me! They are very knowledgeable and patient in the customer service is out of this world all around a great company and family.
The Entire Service Team a. from Lothian Automotive responded on 02/14/2025 09:36 AM

It sounds like you've found a second home at Lothian Automotive, and we couldn’t be happier to hear it! A decade of service is no small feat, and we're glad to know that our team has been treating you like family—hopefully without the awkward holiday dinners! We're all about making sure you feel valued and informed every step of the way. Here’s to many more years of keeping your vehicles in tip-top shape!


RV
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RUTH V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Excellent Customer Service! Fast, Friendly and Efficient! Job Well Done!
From my initial phone call to schedule to the moment I walked out the door, all communication was clear, thorough and friendly! No upselling or hidden fees. I would definitely recommend Lothian Automotive to my friends and family! Thank you for being an upstanding and reputable company!
The Entire Service Team a. from Lothian Automotive responded on 02/12/2025 09:34 AM

We appreciate you taking the time to share your experience! It’s great to hear that our communication hit all the right notes, like a well-tuned engine. Staying transparent and friendly is part of our drive; we believe that auto service should be as straightforward as a Sunday drive. Your recommendation means the world to us, and we’re honored to have earned your trust. Here’s to keeping your wheels turning smoothly!


CB
Christy B.
North Beach, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Great service
I started going to lothian auto in 2006. Haven't gone anywhere else for auto service. Great people an service!
The Entire Service Team a. from Lothian Automotive responded on 02/06/2025 09:36 AM

We really appreciate your continued trust in us since 2006! It’s clear we’ve become a bit of a tradition for you, like grandma's secret cookie recipe. Our team is dedicated to providing great service, and it's wonderful to hear you enjoy the experience as much as we love providing it. Here’s to keeping the wheels turning for many more years to come!


WM
Wayne M.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
Category: Service
Wayne said the business was easy to get along with. He said he called, dropped off the vehicle and picked it up a few hours later, they were friendly.
Recommended
The Entire Service Team a. from Lothian Automotive responded on 02/05/2025 09:35 AM

We appreciate you taking the time to share your experience with us! It sounds like our team was able to provide smooth sailing from start to finish—almost as effortless as a Sunday drive. We pride ourselves on being easy to deal with, so it’s wonderful to hear that you found us friendly and accommodating. We look forward to many more easy encounters in the future. Safe travels!


KB
Katrina B.
Maryland
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
Category: Service
Katrina said she believes they are very professional. She said she trusts them when they give her a quote, she compared their quote with competitors' and the business was a little bit cheaper, and they give quality service.
Recommended
The Entire Service Team a. from Lothian Automotive responded on 02/05/2025 09:35 AM

We appreciate your confidence in our team! It's great to hear that you found our quotes competitive and felt assured in our professionalism. We always aim to provide quality service that won’t break the bank—after all, who doesn’t love a good deal? If you ever need anything else, just let us know.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Great
Great
The Entire Service Team a. from Lothian Automotive responded on 01/25/2025 09:34 AM

We appreciate you taking a moment to share your thoughts with us. "Great" — a simple yet powerful word, truly the kind of feedback that fuels our drive. If there's anything specific you'd like to elaborate on or any experiences to share, we're all ears! Your satisfaction keeps us on our toes and ready to roll.


DG
DAVID G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Great Service
The nice people who work there took great care of me and my truck
Thank you guys very much
The Entire Service Team a. from Lothian Automotive responded on 01/22/2025 09:33 AM

It's wonderful to hear that you felt well taken care of during your visit! Our team takes pride in looking after both you and your truck, making sure everything runs as smoothly as possible. If your truck could talk, I bet it would thank us too—or at least give us a honk or two. We appreciate your business and are here whenever you need more top-notch service!


JH
Jesse H.
Edgewater, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
New battery
Got a new battery from Lothian automotive they beat everyone's price around best shop with the best people!
The Entire Service Team a. from Lothian Automotive responded on 01/19/2025 09:34 AM

We appreciate your feedback and are glad to hear you found our battery prices to be unbeatable—who doesn’t love a good deal? It’s always our goal to provide not just great prices, but also fantastic service from our team. If you ever need anything else, you know where to find us!


JW
JOHN W.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great Service!!!
I love the folks at Lothian Automotive. They are honest, professional and just plain old nice to work with. You have earned my business.
The Entire Service Team a. from Lothian Automotive responded on 01/19/2025 09:34 AM

We're happy to hear that you enjoyed your experience with us. Honesty and professionalism are like peanut butter and jelly—essential and delicious when mixed! Our team takes pride in creating a friendly atmosphere to make every visit enjoyable. We're looking forward to keeping your wheels turning!


BC
Bryan C.
Maryland
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Bryan said they had good customer service, good communication, and they took care of things in a timely manner.
Recommended
The Entire Service Team a. from Lothian Automotive responded on 01/19/2025 09:34 AM

It's fantastic to hear about your positive experience! Good customer service and timely care are like the peanut butter and jelly of the automotive world—essential for a satisfying ride. We're grateful for your support and commitment to good communication. We're always here, ready to rev up for more great service!


JW
JADE W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Great Experience
I was referred to Lothian Automotive after the dealership quoted me with an outrageous price on some work I needed and they did not disappoint! Very friendly and fast service to my car at a reasonable cost. They have become my new go to mechanic.
The Entire Service Team a. from Lothian Automotive responded on 01/17/2025 09:34 AM

We're delighted to hear that you found us after the dealership's eyebrow-raising quote! Our team is like a pit crew, focused on getting you back on the road efficiently and without breaking the bank. We're all about friendly service that leaves a smile on your face—and hopefully, a little more money in your pocket. It's great to have you in the Lothian family as your new go-to mechanic! Here's to many more smooth rides ahead!


MW
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MIKE W.
Lothian, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
md state inspection
the service was excellent I had to schedule with very little time notice they fit me in right away everyone was very pleasant even the customers
The Entire Service Team a. from Lothian Automotive responded on 01/17/2025 09:34 AM

We appreciate your feedback! It sounds like we managed to work some scheduling magic, which we like to think of as our superpower. It’s great to hear that our team made your experience pleasant, and that the good vibes extended to our other customers too. We’re here to help, whenever you need us!


Displaying Review 1 - 15 of 418 in total
Service Coupons and Posts
Thanks for the love! 🚗💨 At Lothian Automotive, we’re all about speed and efficiency—like a well-oiled machine! We're thrilled you had a great experience! Come back any time for more speedy services! 🔧✨ #QuickService #LothianAutomotive
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Thank you for the fantastic review! ? We're thrilled you love our work (and prices that won’t make your wallet cry)! ? Our team is always here to keep your ride in top shape! ?? #LothianAutomotive #AutoCareExcellence
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We're thrilled to hear you enjoyed our timely and reasonable service! ?✨ We’ll keep the oil fresh and the smiles wide. Can’t wait to see you again for your next pit stop! #LothianAutomotive #ServiceWithASmile
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We're revved up to hear about your positive experience with our customer service! ?? Quick oil changes and flexible scheduling are part of the Lothian Automotive magic! Thanks for recommending us – we appreciate the love! ❤️ #CustomerService #LothianAuto
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Thank you for the fantastic review! ?✨ We're thrilled you appreciate our honest, reliable, and timely service. We promise to keep your wheels turning smoothly—no van left behind! ?? #LothianAutomotive #DriveHappy
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Hey there, Douglas! ? We're thrilled to hear that you love our place and appreciate the work and prices. We always aim to provide top-notch service without the dealership sticker shock. ? #CustomerAppreciation #CarCare
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? Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Melvin! Your support fuels our engines. Looking forward to seeing you again soon! #CustomerAppreciation #AutoCare
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Thanks for the 5-star review, Barbara! We're thrilled you enjoyed our speedy oil change service. Sit back, relax, and enjoy the smooth ride! ?? #CustomerAppreciation #QuickService
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Thanks for the 5-star review, Nancy! ? We're thrilled to be your go-to for timely and reliable service. We appreciate your support! #HappyCustomers #AutoCare
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? Thank you for the kind words! We're so glad you felt at home with us. Our team is committed to providing top-notch service and making everyone feel like part of the family. We look forward to seeing you again! #CustomerAppreciation #AutoCare
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? Thanks for the glowing review! We're thrilled to hear that you had a fantastic experience with us. We'll keep up the great work to make sure you always get top-notch service! ?? #CustomerAppreciation #5StarReview
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? Thank you for your kind words! We take pride in providing quality auto services with fair pricing. Your support means the world to us! ?? #LothianAutoServices #QualityAutoServices #FairPricing #SupportSmallBusiness #DCMetro
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Thanks for the kind words, Cliff! ? We're proud to provide quality work and great service to all our customers. #Lothian #Automotive #PositiveExperience
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Thanks for the great review, Joe! ? We're so glad you had a great experience with us. We strive to provide excellent service and knowledge to all our customers. #Lothian #Automotive #Service #CustomerExperience ?
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