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Lutter's Elmbrook Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(885 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Welcome to Lutter's Elmbrook Automotive. Family owned and operated since 1979, we understand how important your vehicle is to you. We offer a full range of automotive and light truck maintenance and repair services.

With a reputation for honest, quality, professional
Welcome to Lutter's Elmbrook Automotive. Family owned and operated since 1979, we understand how important your vehicle is to you. We offer a full range of automotive and light truck maintenance and repair services.

With a reputation for honest, quality, professional service, we work hard to build long-term relationships with our customers. Our goal is to provide you with automotive peace of mind. Our ASE certified technicians utilize advanced, effective diagnostic and repair procedures to get the job done right the first time. Most repairs are completed the same day and offer a 12 month/12,000 mile warranty. Ask about our loaner vehicle program.
...more

Categories
Auto Maintenance, Auto Recycler, Car Maintenance
Contact
(262) 782-7825

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
16880 W Greenfield Ave Brookfield, WI 53005
Lutter's Elmbrook Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(885 Reviews)

JK
Jim K.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Jim said they were honest and he appreciates them looking at it so quickly.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 04/11/2025 02:22 PM

We appreciate your feedback and are glad to hear you found us honest and that we could take care of your automotive needs promptly. Quick service and integrity are two things we strive for! If you need anything else, don’t hesitate to reach out.


BM
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Baiio / Jill M.
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Great customer service
Always happy with the service and work at Lutters!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 04/10/2025 09:34 AM

We appreciate your positive feedback! Knowing that you consistently leave satisfied with our service truly fuels our souls. We strive to keep your wheels turning smoothly, and it's great to hear we're hitting the mark. Looking forward to keeping you on the road!


JR
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Justin / Missy R.
Franklin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Thorough Inspection
Friendly service and thorough inspection.
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 04/07/2025 07:00 AM

We appreciate your feedback! It’s great to hear that you enjoyed our friendly service and thorough inspection. We aim to make every visit feel like you're catching up with old friends while ensuring your vehicle is in tip-top shape. If you have any more automotive adventures ahead, we're here to help!

Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 04/07/2025 08:20 AM

We appreciate your feedback! It’s great to hear that you enjoyed our friendly service and thorough inspection. We aim to make every visit feel like you're catching up with old friends while ensuring your vehicle is in tip-top shape. If you have any more automotive adventures ahead, we're here to help!


JK
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Jim / Robin K.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Hands crv service
Great work clean and friendly people.
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 03/27/2025 09:15 AM

We really appreciate your feedback! It's wonderful to hear that you found our team friendly. We always aim to make your experience enjoyable—just like a well-oiled machine! Your support means a lot to us, and we look forward to keeping you rolling smoothly in the future.


BK
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Bobby K.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
10
EXCELLENT Service!!
I brought my 2016 Honda CRV in for some over-due service (my bad). Mark explained very detail that was needed and quoted each service separately. They did an AWESOME job!! It's like I'm driving a new car! HIGHLY RECOMMEND!!!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 03/27/2025 09:16 AM

It's fantastic to hear that your 2016 Honda CRV is feeling like it's just rolled off the assembly line! We always strive to keep our customers informed about their service options, so it’s great to know that Mark’s detailed explanations hit the mark. Your recommendation means a lot to us. Here’s to many smooth and trouble-free journeys ahead!


BK
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Barry K.
Germantown, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent work and staff is friendly and very helpful.
Excellent work and staff very friendly.
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 03/13/2025 08:00 AM

We appreciate your feedback! It's wonderful to hear that you enjoyed the excellent work and found our staff friendly. We always aim to provide top-notch service with a smile—just consider us the friendly neighborhood mechanics. We look forward to seeing you again for any of your automotive needs.


DP
Dave P.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
2019 compass
Everything was great
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 03/12/2025 08:39 AM

We're glad to hear everything was great! It's always a joy to know that our efforts are appreciated. If your vehicle ever needs some TLC or just a friendly chat about car care, you know where to find us. Safe travels!


Verified Customer
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Quick service
Great service! Great people!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 03/03/2025 05:57 AM

Thanks for the good words!  We appreciate your trust in us all these years.  Have a great week!


CD
Cindy D.
Pewaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Cindy said they go beyond what she asks and they are thorough. She said she trust them, excellent service.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/28/2025 12:28 PM

We appreciate your fantastic feedback! It’s great to hear that our team goes above and beyond to meet your needs. Trust is key in this business, and we’re glad you feel confident with us. We’ll keep striving to provide the excellent service you’ve come to expect—after all, who doesn’t love a little extra attention when it comes to their vehicle? Safe travels ahead!


KW
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Ken W.
Brookfield, WI
Ford Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2025
verified customerVerified Customer
8
Mostly satisfied
Happy with pricing - they are reasonable, less than dealerships.
Would prefer if making an appt 1 1/2 weeks in advance that it could be looked at first thing instead of sitting till the afternoon.
1. Scheduled a synthetic blend oil change and full synthetic was used. Not sure of the price difference, but did notice this.
2. Asked for a 'noise' to be diagnosed. Was told it was not found/heard. After picking up Truck and pulling out of Lutters, the noise was there. This was the second time asked for a noise to be diagnosed, but neither were found. Both noises are still there. So a head scratcher for me. I am sure not intentional, but again a head scratcher for me.
3. Communication is very good with Mark and front desk area.
I will go back and would recommend.
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/24/2025 06:24 AM

We appreciate your feedback and are delighted to hear that our pricing struck a chord with you—less than the dealerships but still top-notch service. We're sorry to hear about the wait time for your appointment and the persistent noises you've been dealing with. It's definitely a head-scratcher, and we want to make sure we're getting to the bottom of those mysterious sounds. We’re glad you had a positive experience with Mark and the front desk; clear communication is key! Your willingness to return and recommend us means a lot, and we're committed to earning that fifth star on your next visit.


SL
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Sandy L.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Fabulous, as Always!
LUTTER’s has Everything!
Two Friendly people to greet you…
Expert guys working on cars…
Coffee, while you wait…
The Chairs - - -
My Subaru and I Love Everything about Lutter’s Elmbrook Automotive - Even Those Chairs…🤷🏼
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/18/2025 06:29 AM

We’re glad to hear that you and your Subaru are enjoying your experiences with us! It sounds like you’ve discovered the perfect combo of friendly faces, expert care, and a comfy chair for sipping coffee while you wait. We aim to create a welcoming environment—chairs included—so it’s great to know you love it all.


NH
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Nancy H.
New Berlin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Always ethical!
I am so glad I tried Lutter’s about a year ago. I know I can trust them to do what is necessary to keep my RAV4 running well, but not finagle other unnecessary maintenance. Lately I had heard my brakes squealing and I thought I felt grinding. After checking my vehicle, there was no charge, not even for labor! Also, I got a loaner car that day, free!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/17/2025 06:44 AM

Thank you for taking the time to leave us a review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!"


GA
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Greg/Mary A.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
9
Prompt and thorough service from Lutters
Lutter's did a great job servicing out Toyota Camry. Prompt and compete, even did an overall diagnostic check. I continue to go back, and they never disappoint!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/06/2025 08:35 AM

We appreciate your feedback and are glad to hear that our team hit the mark with your Toyota Camry. It’s always our goal to ensure your car is running smoothly, with a little extra diagnostic love thrown in. We’re happy to be your go-to spot for all things automotive. Here's to many more trips together on the road!


CS
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ChiM S.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
10
Great Service
They helped identifying the existing and potential issues of my 2012 van. As someone who don't know many car terms, I appreciated it that they gave me a report on paper. I am also grateful for having a loaner car. Great service and great people. Thank you!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 01/31/2025 05:58 AM

We really appreciate your feedback! It's great to hear that our team was able to break down the car terms for you. Our goal is to keep you informed while taking the stress out of car repair. And who doesn’t love a loaner car? We're happy to know you had a positive experience with us. Drive safe!


JV
Josh V.
Burlington, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Service
Josh said they were really good, they gave him a loaner vehicle and they worked with his schedule.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 01/30/2025 01:22 PM

We’re delighted to hear that your experience was a smooth ride! Providing a loaner vehicle and accommodating your schedule is all part of our plan to keep you rolling without a hitch. We're here to make car trouble as painless as possible, —fast and efficient! Safe travels ahead!

Service Coupons and Posts
We're blushing! 😊 Thank you for recognizing Bob and the team! We always strive to treat our customers like VIPs—Very Important drivers! 🚗💨 We appreciate your trust and look forward to keeping you rolling smoothly. #CustomerCare #LuttersElmbrookAutomotive
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We’re glad you enjoyed our communication skills! 📞🚗 Our team strives to keep you informed every step of the way—like your car's personal GPS! Thanks for the 5 stars! ⭐️⭐️⭐️⭐️⭐️ #CustomerCare #LuttersElmbrookAutomotive
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We love being your go-to spot for all things automotive! ?✨ Our super-powered technicians appreciate your trust and praise. We're here to keep your ride running smoothly and cost-effectively. Thanks for the stellar support! #CustomerLove #AutoMagic
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We’re thrilled to hear that we hit the nail on the head! ?️ Our goal is to keep you and your ride healthy and happy. Thanks for putting your trust in us! ?? #CustomerCare #AutoExperts
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We're revved up about your awesome review! ?? A quick turnaround and great service are what we aim for! Thanks for trusting Lutter's Elmbrook Automotive to keep you rolling smoothly. See you on the road! ?️ #ServiceWithASmile #ElmbrookPride
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Thanks for the kind words! ?? We take pride in your safety and always aim to keep you rolling, even when repairs get tricky. Remember, we're just a pit stop away if you need a loaner! ? #AutoCare #SafetyFirst
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Thanks for the 5-star review! We're thrilled to hear that we could get your vehicle running like new again. ? Our team is always striving for excellence! ? #QualityRepairs #ProfessionalService
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Hey there Sandy! ?☁️ So glad we could brighten up your hectic day with a smooth new muffler install! Your 5-star review means the world to us! #CustomerAppreciation #RidingOnACloud
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? We're over the moon to receive your raving review! ? Our team is thrilled to know we've earned your trust and confidence. Thanks for your ongoing support! #CustomerAppreciation #AutoCare
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