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Madd Monkey Garage, LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(230 Reviews)
93
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Score Details

5 stars
92%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Madd Monkey Garage, LLC is a 2nd-generation family-owned and operated business with over 25 years of all aspects of auto repair, and detailing experience. In 2014, we relocated to Troutman, NC after years in Rye, NY. We pride ourselves on excellent customer service and providing you with personalized services at affordable and competitive Madd Monkey Garage, LLC is a 2nd-generation family-owned and operated business with over 25 years of all aspects of auto repair, and detailing experience. In 2014, we relocated to Troutman, NC after years in Rye, NY. We pride ourselves on excellent customer service and providing you with personalized services at affordable and competitive prices. You can trust our experience and expertise to do the job right the first time every time. Our Master ASE certified technician and fully insured certified professionals can handle everything from major auto repair and maintenance services for all American and most foreign-made vehicles to minor issues. ...more

Categories
Auto Maintenance, Car Maintenance
Contact
(704) 663-0333
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
104 E Church St Troutman, NC 28166
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Madd Monkey Garage, LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(230 Reviews)
Write a Review
Recent Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews

RM
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Rachel M.
Troutman, NC
This review violates the SureCritic Review Policy.
LT
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Lisa T.
Troutman, NC
This review violates the SureCritic Review Policy.
JC
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Jessica C.
Troutman, NC
This review violates the SureCritic Review Policy.
KH
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KYLE H.
Troutman, NC
Toyota Highlander
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2022
0
Incompetence in the most basic of tasks
Took my SUV in for a state inspection and tire rotation 01Aug. I called ahead and reserved a time which a female receptionist who was nothing but helpful during my experience. Despite having an appt, a 15-20 min service took over an hour (what’s the point?). Background: I typically do my own basic maintenance as I have all the necessary tools and experience, this time I opted to pay someone as I was traveling out of town the next day and didn’t want to be out in the 90* plus heat (wishful thinking). the last time the wheels on my vehicle were touched was by me, checking the lug torque 1-2 months before and the tire pressure merely hours before I took it to this shop so I was well aware of the condition they were in. As far as the service goes, whoever performed my tire rotation isn’t fit to be in a garage…When I got home I check what the lugs were torqued to…Toyota calls for 76 ft-lbs, well…my torque wrench only goes up to 150 ft-lbs and they still wouldn’t budge so my grease monkey went ape shit and torqued 19/20 lugs to 200-250% of mfg specs with a pneumatic tool potentially compromising the integrity of the threading, possibly worse. I say 19 because one lug wasn’t torque torqued at all. 5 lugs were marred to the point I had to use a 2lb hammer to beat a 21mm impact socket on to remove and re-torque correctly. And to top it all off, the bozo scratched up all 4 of my wheels leaving circular scratches on 13 of my SUV’s 20 lug holes. So as it stands I paid over $40 for someone to damage my vehicle and preform work that I had to correct myself out in the 90* heat I was trying to avoid…Dissatisfied is an understatement.
RS
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Renee S.
Hickory, NC
This review violates the SureCritic Review Policy.
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Service Coupons and Posts
🚗🔧 Thanks for the kind words! We love a good challenge—it's our version of auto triage! From overheating to those warning lights, we've got your back. We’re thrilled our speedy service kept you on the road! 🚙💨 #CarCare #MaddMonkeyMagic
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We're thrilled to hear you had a smooth experience at Madd Monkey Garage! 🚗🔧 No questions asked, just fast service—like a pit stop for your exhaust! Thanks for trusting us with your ride! 🐒💨 #AutoMaintenance #MaddMonkeyGarage
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Thank you for the fantastic shoutout! 🚗✨ We're always just a call away to get you back on the road in no time. Your trust in us makes us smile! 😄🔧 #MaddMonkeyGarage #AutoCare
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Thank you for being a loyal customer and trusting Madd Monkey Garage for all your auto needs! 🚗 We're here to keep it real and your wheels spinning smoothly! Your referrals mean the world to us. 🐒✨ #LocalMechanic #MaddMonkeyGarage
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Thanks for the fantastic review! 🚗💨 We're thrilled our speedy service and professionalism hit the mark. At Madd Monkey Garage, we keep your ride running smoothly and your smiles wide! Come back anytime! 😄 #AutoMagic #MaddMonkeyGarage
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🚗✨ We’re thrilled to have Jimmy on our team! Knowing our customers can count on a master mechanic is what we strive for. Thanks for trusting Madd Monkey Garage with your automotive needs! Your ride is in good hands! 🙌 #MasterMechanic #TrustYourMechanic
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We’re revving our engines with excitement over this fantastic review! 🚗💨 Thanks for recognizing our team's top-notch service and pricing! We promise to keep the good vibes rolling! 🌟 #MaddMonkeyGarage #AutoExcellence
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? Thank you for the fantastic review! We're thrilled to know Jim made your visit a memorable one. We believe in top-notch service without breaking the bank! Can't wait to see you again—your car's favorite place awaits! ?✨ #MaddMonkeyGarage #CustomerCare
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We're thrilled to hear we could finally silence the moaning from your Bronco's brakes! ?️? A big shoutout to our team for making your ride smoother than ever! If your car has a secret soundtrack, bring it our way! ?? #MaddMonkeyGarage #BrakeWhisperers
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?✨ Thanks for the awesome review! We're thrilled we could help your Mini Cooper get back on the road! We promise to keep your other cars in tip-top shape too—no monkey business here! ?? #MaddMonkeyGarage #AutoExperts
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Thank you for the fantastic review! ?✨ Fast service and trust are our fuel! We're thrilled to keep your rides in tip-top shape. Keep those engines purring! #MaddMonkeyGarage #TrustInUs ?️?
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Thank you for the 5-star love! ? We're thrilled to be your go-to garage for years! Fast and friendly service is what we aim for—like a pit stop, but with a smile! ?? Here’s to many more years of keeping you rolling! #MaddMonkeyGarage #CustomerLove
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Thanks for the shout-out! ?? We're thrilled to provide speedy and precise service. One day turnaround? That's our jam! ? Your wheels will be back on the road in no time. #MaddMonkeyGarage #AutoCareExcellence
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?✨ We're thrilled to hear you had an excellent experience with us! If your car had a vote, we’d totally win “Best Local Mechanic”! Thanks for trusting Madd Monkey Garage with your ride. Your wheels will thank you! ?️ #MaddMonkeyGarage #CarCareExperts
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We're thrilled to hear that we hit the high note for you! ? Going above and beyond is our specialty, and we’re here to keep your ride in top shape! ?? Thank you for the love! #CustomerCare #MaddMonkeyGarage ??
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Huge thanks for the kind words! Jimmy really knows how to put the "care" in car care! ?❤️ We can't wait to see you again! Service with a smile is our motto! #MaddMonkeyGarage #CustomerAppreciation ?️✨
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?✨ We appreciate the kind words! It’s great to hear that our service was quick and easy—we like to keep things running smoothly! Thanks for choosing Madd Monkey Garage! ?? #QuickService #MaddMonkeyMagic
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?? Thanks for the awesome review! We're glad to hear your Dodge Durango is running smoother than a monkey swinging through trees! ? Your trust means the world to us, and we're always here to keep you rolling! #MaddMonkeyGarage #CustomerAppreciation
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Thank you for the fantastic shoutout! ? We’re thrilled to hear you’re loving the work on your Challenger Hellcat Redeye! ? Remember, a well-manicured ride is a happy ride! ? #MaddMonkeyGarage #HellcatHappiness
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Thanks for the fantastic shoutout! ?? We're thrilled to offer speedy repairs and service with a smile! Your support fuels our passion for keeping you safely on the road. Let's keep the wheels turning! ? #MaddMonkeyGarage #CustomerAppreciation
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We're thrilled to hear you enjoyed our excellent service! ?? Here at Madd Monkey Garage, we believe in keeping it friendly and professional—like monkey business without the chaos! ? Thank you for the two thumbs up! #AutoCare #MaddMonkeyGarage
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We're thrilled you found our service reliable and speedy! ?️? At Madd Monkey Garage, we believe in keeping you on the road without the detours! Thank you for the high praise! ?✨ #AutoCare #MaddMonkeyGarage
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We're thrilled to hear you found our team friendly and our work speedy! ?? At Madd Monkey Garage, we believe in swift service that makes your car shine without the fuss. Thanks for trusting us with your ride! ?️ #MaddMonkeyGarage #FastAndFriendly
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Thanks for the love! ?? We believe in speedy service, even during our busy days. Glad your friends are impressed! If your car had a trophy, it would win "Fastest Turnaround!" ? #MaddMonkeyGarage #CustomerExcellence
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We're thrilled to have revived your Mustang convertible! ?? Who knew saving a classic could be so fun? Thanks for trusting Madd Monkey Garage to give your ride a second chance at life! ? #ReviveYourRide #MaddMonkeyMagic
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Thank you for trusting Madd Monkey Garage! ?? We love a good engine spa day! ?️ It’s our mission to keep your ride running smooth and save you from unnecessary repairs. Can’t wait to see you again for your next service! ?✨ #MaddMonkeyGarage #HonestService
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? Thanks for the awesome review! ? We're thrilled to hear your experience was smooth and pleasant. We can't wait to have you and your truck back at the garage! ?? #CustomerAppreciation #QualityService
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? We're glad you found us! Keeping your wheels on the road is our top priority. Thanks for trusting us with your vehicles. We'll always be straight with you. #AutoMaintenance #HappyCustomer
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We're revving our engines with gratitude for your 5-star review, Patrick! ?? We strive to provide top-notch service at fair prices. Thank you for recognizing our hard work! #MaddMonkeyGarage #HappyCustomers
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