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Madison Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(219 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Here at Madison Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Madison offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Madison Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Madison offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(256) 772-0760

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
9075 Madison Boulevard Madison, AL 35758-1703
Madison Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(219 Reviews)

C.
Madison, AL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/17/2025
verified customerVerified Customer
0
Poor communication, bare minimum service
Called at 10am to make sure they got my car from overnight drop off and was told my car was next and theu would call after lunch to discuss. I never received a call so I called them at 4:15 (they close at 5). I was told oh yeah it's ready and it's 165 dollars. We're they even going to call me to let me know if was ready? Also most places will call with an estimate before fixing. They didn't even vaccum the visible water in the floor board. When I asked Jason said oh well it wasn't that wet. However when I got to my car it was visibly wet and squishy to the touch. Ended up 172 dollars for them to spray the sunroof drain holes with air, they could have at least vacuumed the water up.
The Team at M. from Madison Automotive responded on 02/24/2025 06:01 AM

We appreciate you taking the time to share your experience with us. It sounds like there might have been some miscommunication along the way, and we sincerely apologize for any frustration that caused. Waiting for a call and then discovering your car was ready all along can feel a bit like waiting for a magician's reveal—only to find out your card was never in the deck! Regarding the cleaning, we aim for a spotless finish and it seems we missed the mark this time. We’ll certainly address that with our team to ensure we’re not leaving any soggy surprises behind. Your feedback is crucial for us to improve and we truly value hearing from you. If there’s anything more you’d like to discuss, please don’t hesitate to reach out.


DA
DEBBIE A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Madison Automotive
I only take my car to Madison Automotive. They are honest, reliable, and reasonable priced.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Great service and communication
Employees from ownership to the shop were very courteous helpful throughout the process.

GF
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GARY F.
Lawton, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Excellent and fast best maintenance shop in Alabama
Super courtious, fast, knowledgeable staff.

KS
Ken S.
Alabama
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
Category: Service
Ken said he has been going there for a long time and they have always been good to him. They have great customer service and do good work.
Recommended

MT
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MARK T.
Madison, AL
Mercedes-Benz C240
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Best shop in North Alabama
I have been using Madison automotive for over 30 years now. Jason is a straight up person who does his best to provide great service. If something goes wrong, he makes it right! I typically will do most of my own work, but the older I get the more I just take things to them. I trust Jason and his crew!

TH
TRACEY H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Best shop in the area. !!
Highly recommend this very knowledgeable and professional auto repair shop. Great prices and always a service with a smile. A +++

WP
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WILLIAM P.
Enterprise, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Great work! Professional and courteous staff. Highly recommend.
Courteous staff, professional people, found my issue and fixed it promptly. Good folks!

JT
JACKSON T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Very Professional
When I dropped my truck off for repairs I noticed that many other vehicles where awaiting service. I decided to take the chance and leave my vehicle. Jason contacted me soon after with an evaluation and price. Very reasonable. I am a US Army veteran and they offer military discounts. All in all I was extremely satisfied. I would recommend Madison Automotive to anyone needing automotive repairs.

MK
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MELISSA K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Honesty integrity and quality
No words can express how appreciative we are st finding someone that works on vehicles that is out right honest and trust worthy. Although we didn’t get good news he could have lied just to make money but he didn’t. Now that we have been here we will not go anywhere else for our vehicles as we have the upmost confidence in Jason and his staff.

JA
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JOHNNIE A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Very Reliable
Excellent customer service. You are treated with respect here. Highly recommended.

Verified Customer
Madison, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Excellent service to install new GPS antenna cover.
Really appreciate the willingness to install a new cover on GPS antenna. Dealer only allowed for the purchase of the entire antenna base and cover!!!

JH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Got me in and out .
Did what needed to be done

KY
KEVIN Y.
Athens, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Jason is the best!
Jason and his team took good care of us quickly and efficiently! Dropped off Camry at 9am and had it fixed and ready by 1pm. Trustworthy and honest as the day is long! Thank you.

BM
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BECKY M.
Madison, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Superb
Madison Auto folks are the best folks that I have had the pleasure of working with besides the fact that they take care of your vehicle and ensure that you are completely satisfied.
Service Coupons and Posts
We're pretty sure our customer service is better than your mechanic’s favorite tool! 😉🔧 Thanks for the kind words! We value respect and aim to provide top-notch service. Your recommendation means the world to us! 🙌🚗 #MadisonAutomotive #CustomerCare
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Thanks for the thumbs up! 👍 At Madison Automotive, we believe in keeping it simple and effective—no unnecessary detours! 🚗💨 Your support means the world to us! #KeepingYouMoving #CustomerAppreciation
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Thanks for the awesome review! We're thrilled to hear you had a speedy experience with your Camry! 🚗💨 Honesty and trust are our middle names (well, not literally!). We appreciate your support! #MadisonAutomotive #ServiceWithASmile 😄
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We’re blushing! 😊 Thank you for the kind words! We pride ourselves on keeping your ride in top shape and your satisfaction at 100%. Remember, a happy car means a happy driver! 🚗💨 #MadisonAutomotive #HappyDriving
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🚗✨ We take happiness seriously here at Madison Automotive! Your vehicle leaves with a smile (and so do we)! Thanks for the kind words, and a special shoutout to our fantastic team! 🌟 #HappyCars #MadisonAutomotive
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We’re thrilled to be your go-to for auto care! ?? Thanks for spreading the love and referring friends our way! Remember, we’ll always treat them like family—just maybe without the awkward holiday dinners! ? #MadisonAutomotive #CustomerLove
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Thank you for your kind words! Our team aims to keep things professional over here—just like a well-tuned engine! ?✨ We're thrilled to help you ride smoothly. See you next time! #MadisonAutomotive #CustomerCare
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We’re revved up by your kind words! ?? At Madison Automotive, kindness and expertise go hand in hand. We're thrilled to keep your family’s vehicles running smoothly. Thanks for trusting us! ?✨ #ThankYou #MadisonAutomotive
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Thanks for making us your go-to auto experts for over a decade! ?️ We're thrilled to keep your wheels turning smoothly. Remember, if your car ever needs a spa day, we're just a pit stop away! ?? #MadisonAutomotive #TrustedService
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?? We're thrilled you had a top-notch experience! Jason's all about speedy repairs and clear explanations—no magic tricks here, just great service! Thanks for entrusting us with your ride. See you next time! ? #MadisonAutomotive #ServiceWithASmile
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Thanks for the high praise! ?✨ We’re thrilled you chose us. Remember, we’re always here to keep your wheels spinning smoothly. Don't forget to stop by for a tune-up, we promise to keep the good vibes rolling! #MadisonAutomotive #CarCare
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We're thrilled to be your go-to pit stop for service and savings! ?? Excellent customer service and unbeatable prices? That's our secret formula! Thanks for the love! ? #MadisonAutomotive #ServiceWithASmile
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Thank you for your kind words! We're thrilled Jason could assist with your insurance while getting the job done on time. ?️ Your satisfaction makes our engines purr! ?? #CustomerAppreciation #MadisonAutomotive
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? We're thrilled to hear that your Jeep is back on the road and running smoother than ever! Thanks for trusting us after that Jeep club nudge. Rebecca's calming vibes are hard to beat! ?? We're here for all your auto needs! #MadisonAutomotive #JeepLove
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? Thank you for the amazing review! We're blushing brighter than a fresh coat of wax! ?✨ Our team loves making sure you and your car are in tip-top shape. Honesty and care are our superpowers! ? #MadisonAutomotive #CustomerAppreciation
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We're thrilled to hear you think Jason runs a top-notch shop! ?✨ Professionalism and reliability are our middle names! Thanks for the glowing review—your support keeps our engines running! #MadisonAutomotive #CustomerAppreciation
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Thank you for the kind words! At Madison Automotive, we're always ready to lend a hand—our team is like the superhero sidekick your car needs! ?‍♂️? We're here to help, whatever it takes! #CustomerCare #MadisonAutomotive
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Thank you for the fantastic review! ?? We’re thrilled to hear our speedy service and ready parts made your visit a breeze! Your satisfaction fuels our engine! ?✨ #MadisonAutomotive #CustomerFirst
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We're thrilled to hear you think Jason and the team are the best! ?✨ Your trust means the world to us—we promise to keep your wheels turning smoothly! Thanks for being part of the Madison Automotive family! #CustomerAppreciation #AutoExperts
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We're thrilled to hear you had a great experience with Jason and the team! ?✨ Fast service and fair prices are our specialty. Your 2008 Nissan Sentra will be happy to see you again soon! Thanks for the love! ? #MadisonAutomotive #CustomerAppreciation
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We're thrilled to hear you had a smooth ride with us! ?? Jason and the team love keeping our customers happy and their wallets full. Thanks for the shoutout! See you next time for more oil changes and good vibes! ? #MadisonAutomotive #CustomerCare
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Thanks for the awesome review! ? We're thrilled to hear you felt right at home with us. Quick service and happy customers? That's our jam! ? Come back anytime for more maintenance magic! #MadisonAutomotive #ServiceWithASmile
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Thanks for trusting us with your truck! ?✨ A full service every 150,000 miles? That's bold! We're here to keep your ride in tip-top shape, no matter how many miles you throw at it. See you next time! #TruckLove #MadisonAutomotive
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?? We’re blushing! Thank you for your amazing words! ? We're thrilled to have you with us for a year, and we aim to keep the good vibes and great service rolling. Here's to many more miles together! ? #MadisonAutomotive #CustomerAppreciation
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Thanks for the stellar feedback! ?✨ We always aim to keep your ride running smoothly, just like a well-oiled machine! Come back anytime for more top-notch service! #MadisonAutomotive #RideWithUs
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Thanks for the thumbs-up! ? We're thrilled you think our work is great! At Madison Automotive, we always aim to keep your ride as happy as a well-oiled machine. ?? Keep cruising! #MadisonAutomotive #CustomerLove
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Thanks for the stellar review! ? We're glad we could help. Our team always strives to be professional and honest, and we're pleased you noticed. #BestAutoShop #Grateful
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? Wow, thanks for the five stars, Sam! ? We're thrilled that we could get your truck back on the road so quickly. Jason is a rockstar mechanic, and we appreciate your support. #FiveStarReview #MadisonAutomotive
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? Thanks for the 5-star review! We're thrilled to hear you had a wonderful experience with us. Our team works hard to get you back on the road ASAP! ?? #CustomerSatisfaction #MadisonAuto
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Thanks for the 5-star rating! We're thrilled to hear Jason and our team provided you with top-notch service. ?? We're here to keep you cruising worry-free! #CustomerSatisfaction #MadisonAutomotive
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? Thanks for the 5-star review! We're glad we could keep your trusty old car chugging along. We're always here to keep your trusted steed in top shape! #CustomerAppreciation #MadisonAutomotive
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Thanks for the 5-star review! ? We're so glad we could keep you cool as a cucumber on the road! Your support means the world to us! #CustomerAppreciation #ACService
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Thanks for the kind words! ? We're thrilled to hear you had a great experience with us. Your recommendation means the world to us! ?? #CustomerAppreciation #TopRated
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Thanks for the kind words, Stewart! We're thrilled to be your go-to for automotive needs. We'll keep looking out for you like the good family members we are ?? #CustomerAppreciation #FamilyBusiness
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Thanks for the stellar review! ? We're thrilled we could help you and your car. Keeping prices down and service top-notch is our jam. Thanks for choosing us! #HappyCustomers #AutoCare
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Thanks for the 5-star review! We're thrilled to have your support. ? Our team is always here to take great care of you and your vehicle. #CustomerAppreciation #MadisonAutomotive
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? Thanks for the 5-star review! We're delighted you had a top-notch experience with our team. We'll continue to deliver outstanding service. Your trust means the world to us! #CustomerSatisfaction #AutoCare ?
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? Thank you for the stellar review, Ann! We're thrilled to hear that our service met your expectations. Customer satisfaction is our top priority! ?✨ #CustomerSatisfaction #ImpeccableService
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Thanks for making Madison Automotive your go-to for car repairs! We're thrilled to be your trusted mechanic. ? Our team is always here to keep your wheels running smoothly! #CustomerAppreciation #MadisonAutomotive
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Thanks for the 5-star love! We're thrilled to be your go-to family mechanic. ?? #FamilyBusiness #MadisonAuto
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?Thanks for the love, Paul! We're stoked to keep your fleet rolling smoothly. Your support keeps us revved up! ?⭐ #CustomerAppreciation #MadisonAutomotive
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Thanks for the 5-star review, Henry! We're glad you enjoyed our detailed updates and timely service. We promise to keep your car running smoothly! ? #CustomerSatisfaction #MadisonAuto
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? Thank you for the glowing review! We're thrilled to hear that you had a positive experience with Jason. Keeping your Odyssey running smoothly is our top priority! #HappyCustomers #AutoMaintenance
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Thanks for the 5-star review, Albert! ? We're glad we could make your visit pleasant and efficient. Looking forward to helping you out again soon! #CustomerAppreciation #MadisonAuto
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Hey there, Paul! ?? We're thrilled to hear that you had a positive experience with us. Providing speedy and courteous service is what we're all about! Thank you for the kind words! #CustomerAppreciation #MadisonAutomotive
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Thanks for the 5-star review, Denzel! We're delighted to hear that you're happy with our service. We'll keep up the good work to ensure your vehicle stays in top-notch condition ?? #MadisonAutomotive #CustomerSatisfaction
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We're delighted to hear that you've been a part of the Madison Automotive family for years! Thanks for trusting us with your car care needs! ?? #CustomerAppreciation #MadisonAutomotive
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Thanks for the 5-star review, Richard! ? We're glad we could tackle the issue swiftly and get you back on the road. We appreciate your support! #CustomerSatisfaction #MadisonAutomotive ?
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? Thanks for the amazing review, Shane! ? We are thrilled to hear that we've once again delivered top-notch service. Your recommendation means the world to us! ?? #CustomerAppreciation #MadisonAutomotive
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????? Thank you for your kind words! We're thrilled to hear that you had a great experience at Madison Automotive. Your satisfaction is our priority! #Madison #AutoCare
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????? Thank you for your loyalty and kind words! We are thrilled to have served you and your family for many years. #Madison #AutoRepair #FiveStarReview
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