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Matthews Hyundai Of Syracuse

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
10
Total ReScores
4.9
ReScore Average
86
Net Promoter Score ®

Business Details

About

Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you

Categories
Hyundai Dealer
Contact
(315) 232-2222

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2601 Erie Blvd East Syracuse, NY 13224
Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)

JM
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JIM M.
Manlius, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2023
0
Category: Sales
Trickery and devious practices to get you to meet salesstaff
My experience yesterday (11/29/23) at Matthews Hyundai Syracuse NY was so offensive I cannot ever imagine purchasing a car from the Matthews group. I will avoid other adjectives for I believe it is within their character to sue a potential customer.
I was conned by their website and discussions with staff to come into your location.
The issue concerns their online offer to buy out ones leased car. I recd an online offer of $14500. I am not so naïve to believe that number but followed through out of curiosity. Met with Salesman who had no idea what I was talking about. However after a long meeting with his sales mgr he gave me an offer of about $11100 vs. $14500 online offer. The offer was under the residual value of around $11400.
The salesman even hinted that the online offer was inflated to get one in to the dealership.
Please take whatever is said by Matthews Auto group with a large "grain-of-salt".

Verified Customer
Syracuse, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
verified customerVerified Customer
8
Category: Sales
Great Experience
I highly recommend Matthews - had a great buying experience - got a terrific trade and have a beautiful new Hyundai!
ROBERT J G. from Matthews Hyundai Of Syracuse responded on 03/16/2022 03:45 PM

Thank you so much for the kind review on our staff! I would like to invite you back in for us (me) personally to go through the vehicle again with you so you understand how all the features work, i'm sorry we missed that on the delivery proccess when you were here. You can reach me at 315-445-7900 at your earliest available time. Thank you again! i would also like to ask you to take a re score on the survey for a five star review, it's most important to us. again thank you for the opprotunity to serve your automotive needs and you willingness to re score us! 

Robert Guarente
General Manager
Matthews Hyundai of Syracuse


MG
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Mark G.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Sales
Good sales dept
Very good sales experience.
ROBERT J G. from Matthews Hyundai Of Syracuse responded on 03/10/2022 09:26 AM

Mark thank you once again for the kind words about our staff! we absolutley love our team here and our customers more! looking forward to seeing you in service for your 3 years of free maitnance! 


JH
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James H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Satisfied Customer
Luke did an outstanding job! We will be back again for our (8th car) very please .

DK
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Donna K.
Camillus, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Leasing a Hyundai
Hyundai is my car of choice (5th one)! Dealership provides knowledgeable and friendly salespeople. Smooth transaction. Will return again in the future

RF
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Robyn F.
De Ruyter, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Happy with everything all around!
Everything went smoothly and I appreciate the flawless outcome and my my Tucson.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
9
Category: Sales
Luke was outstanding and very helpful through every step of the buying experience
Was very impressed with everything. I have absolutely no complaints. Thank you!
LUKE B. from Matthews Hyundai Of Syracuse responded on 03/02/2022 03:11 PM

Hey Robyn, thank you for the review. I appreciate you giving me your feedback.
Im happy we were able to find you the right car for your needs. Im sorry that I wasnt able to earn your 5 star review.
Let me know if there is anything I can do to assist you in the future.
Cheers!

-Luke

ROBERT J G. from Matthews Hyundai Of Syracuse responded on 03/02/2022 03:14 PM

Thank you for the kind words on our staff and proccess! We would be happy with a re score if possible! Happy motoring see you soon in service for your free oil services for next three years!


Verified Customer
Minoa, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
verified customerVerified Customer
10
Category: Sales
Satisfied customer
My whole experience at Matthews was excellent. My salesman was very friendly, patient & very knowledgeable. Great Job!!!

Verified Customer
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Sales
Listens and delivers
My salesman was efficient, listened to my needs and met them. Made the experience very enjoyable. Good job!

MR
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Michelle R.
Liverpool, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2022
verified customerVerified Customer
3
Category: Sales
Change to 4 stars
I initially gave the experience 2 stars because I felt like my purchase was not handled with the utmost attention to detail or consideration for my time. However, the folks at Matthews Hyundai went above and beyond to make up for the inconveniences.
ROBERT J G. from Matthews Hyundai Of Syracuse responded on 02/15/2022 09:14 AM

Ms. Reyes, thank you for your understanding and your patients on this matter, im glad we could work this out and thank you so much revisiting the survey, it means the world to me! 
Thank you once again
Tom McBride

ROBERT J G. from Matthews Hyundai Of Syracuse responded on 02/15/2022 09:16 AM

Michelle, thank you so much for your understanding and patients on this matter, im glad we could work this out it means the world to me.
Thank you once again
Tom McBride

ROBERT J G. from Matthews Hyundai Of Syracuse responded on 02/21/2022 03:58 PM

Thank you once again for the opprotunity to re score the survey Ms. Reyes,


CZ
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Chen Z.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
verified customerVerified Customer
10
Category: Sales
Awesome service and experience
I love talking and working out a deal with Nida. She was really kind and informative. The overall car buying experience was relaxing and easy!
ROBERT J G. from Matthews Hyundai Of Syracuse responded on 02/21/2022 04:00 PM

Thank you much for all the kinds words! 


DM
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Derbra M.
Canastota, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Sales
Overall pleasant experience
I couldnt be happier with my Hyundai and the process in which I obtained it. Kiah at Matthew's was an absolute rock star. I got what I wanted, when I wanted and it was a quick and smooth transaction.

YP
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Yanet P.
Liverpool, NY
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Sales
Awesome!!!
helpful and friendly, competent and professional. Especially Hector Lopez. He is an amazing salesman, very professional. He answered all my questions and his performance as salesman is excellent. Thank you Hector Lopez for your help ,
HECTOR L. from Matthews Hyundai Of Syracuse responded on 02/10/2022 10:16 AM

Yanet

First of all thank you for taking the time to do such an amazing review! Cheers to the many good memories to come in your new Hyundai. Don't forget the amazing 10 yr 100k miles warranty and also remember your first 3 yrs of oil changes and tire rotations at no charge on your new Tucson, one of the many reasons Hyundai is today's smartest choice and number 1 brand in the auto industry! I say that as a Hyundai owner myself. Technology, looks, peace of mind and value., thats Hyundai. Thanks again! Contact me if there's anything else I can do for you.

Regards
Hector Lopez
Sales Consultant


BL
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Brian L.
Binghamton, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Sales
New Santa Cruz
Great experience with Matthews Hyundai. They had the exact vehicle I wanted due into their dealership.
GREGORY L. from Matthews Hyundai Of Syracuse responded on 01/26/2022 09:53 AM

Thanks for your 5 Star Rating!
If you need anything in future please let us know.
Any questions about your vehicle don't hesitate to call me.
Thanks Greg Lattimore


CP
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Carl P.
Utica, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Sales
Happy owner of a new 2022 Tuscon
I was extremely satisfied with the entire vehicle purchasing experience at Matthews Hyundai of Syrause. Dan the Car Man was super helpful with every detail.

Verified Customer
Canastota, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Satisified Customer
Fantastic experience. No bickering on price. Kiah was very helpful and knowledgeable. Would definitely come back here again when time to purchase another vehicle.
KIAH E. from Matthews Hyundai Of Syracuse responded on 01/08/2022 10:35 AM

Thank you so much for your great review! Enjoy your new vehicle and never hesitate to reach out if you ever have any questions. 

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