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Max Hyundai Of Manhattan Llc

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(33 Reviews)
41
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
41
Net Promoter Score ®

Business Details

About

Max Hyundai of Manhattan will provide you with the best in quality repair and maintenance. Max Hyundai of Manhattan will provide you with the best in quality repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(785) 776-4004

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* No Time Zone Provided
8020 Highway 24 Manhattan, KS 66502
Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(33 Reviews)

Verified Customer
Corvallis, OR
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/15/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Dishonest
I understand that sometimes appointment times get bungled and long waits can happen. I waited over three hours (in person) for an oil change and tire rotation and it was frustrating, but I was patient. But due to a previous repair I requested that they didn’t successfully fix (a leaky tire), I discovered they never actually rotated the tires. My leaky tire is still in the same location.

If they absolutely didn’t have time to rotate the tires and had communicated with me, I would have understood. We could have rescheduled. But to make me wait hours only to lie to me about work performed is appalling.

Verified Customer
Manhattan, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Oil change service. Vehicle was dropped off, serviced and I was called when it was ready. Everything went as it should.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 03/28/2022 05:47 AM

Brian, we truly appreciate you taking time to fill out our survey and letting us know how your most recent visit with our dealership. We look forward to having the opportunity to take care of you and your Santa Fe in the future!


BC
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Bob C.
Abilene, KS
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Unhappy customer
I was told the problem I brought the car in for was a result of the way I drive it. Not having found anything wrong they tried to upsell me on a set of tires and an alignment. If I can help it I'll never go back there.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 03/22/2022 04:28 PM

Bob, we are sorry to hear your most recent visit was not a satifactory one. We strive for 100% customer satisfaction with our customers. We will be reaching out first thing in the morning. We look forward to speaking with you and having an opportunity to earn your trust! 


JR
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Jerald R.
Manhattan, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Took way too long
Time involved and would have been very much appreciated to have been told or notified when going to be ready and when vehicle was completed. Nothing
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 03/22/2022 04:24 PM

Jerald, we are truly sorry to hear about your most recent visit to our dealership. We will be reaching out to you very first thing in the morning. We look forward to speaking with you and gaining the opportunity to earn your trust back!


JY
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Janet Y.
White City, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Service Department needs a lot of improvement
You only get 1 chance to make a 1st impression and mine was of complete disappointment. I made an appointment for my 1st oil change and maintenance on 2022 car. I ask for a vehicle to drive, since I also had an another appt.that morning. I was told no problem. I show up 15 minutes early and am told that they don't have a vehicle for me because no one set it up and I would have to wait 40 min. to find one. The poor guy who was helping was trying because I explained I didn't have that long. The service "manager" was so rude to him and me and kept saying rude things until I said that I was sorry to be such a pain in his butt however I do expect him to do his job without being nasty. Then when I picked up my vehicle no one told me where it was parked at. I start it up and my car tells me I have so many miles until my next oil change. Nobody bothered to reset the computer. I didn't even waste my time going back in. I have never had this bad of an experience with a service department. I love my new car but can't recommend anyone purchasing a vehicle from here until they fix this problem
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 03/17/2022 08:05 PM

We are sorry to hear about this experience, please reach out at 785-776-4004 so we can discuss the contents of the review left with you and the Service Manager. We look forward to hearing from you soon. 


Verified Customer
Manhattan, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Well done
Well done
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 03/14/2022 05:56 AM

Emmett, thank you for taking the time to fill out our survey and letting know how your most recent experience in our dealership was. We look forward to providing you excellent customer service while maintaining your Azera in the future!


JH
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Jerome H.
Fort Riley, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome job
I get my money worth job well done ?
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 03/14/2022 05:53 AM

Jerome, thank you for taking the time to fill out the survey and letting us know how your most recent visit to our Service Department went. We love to hear when our expectations meet yours. We look forward to proving your Sonata all the service it needs, while providing you with excellent customer service!


Verified Customer
Saint George, KS
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Vague Explanations and Breakdowns in Communications
I have used them since purchasing my car but the time has come to go elsewhere.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 02/25/2022 11:15 AM

Brian, we are sorry to hear that we did not meet your expectations during your most recent service visit at our dealership. We would like to hear from you so we can earn your trust and make it right. Give us a call at 785-776-4004 and ask for the Service Manager. We look forward to hearing from you and conitinuing to be your service provider for all needs on your Hyundai Elantra. 


Verified Customer
Manhattan, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Take your car somewhere else
Seriously, don’t bother with their service department unless you want to deal with people who don’t know up from down. Twice they’ve completed a service wrong and caused an issue that I had to make another appointment to get fixed. Ridiculous.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 02/14/2022 04:34 PM

Meredith, we are truly sorry for such a bad expierence (s) with our Service Department. We don't like hearing this happened at our dealership, we strive for 100% customer satisfaction. We will have the Service Manager reach out to you. We apologize for your inconvenience and hope to earn your trust back in us. 

CHRIS D. from Max Hyundai Of Manhattan Llc responded on 02/14/2022 04:37 PM

We are sorry to hear about your experience at our dealership, we strive for 100% customer satisfaction. We will have the manager reach out. We hope to have an opportunity to earn your trust and provide you a customer experience that lines up with our core values. 


KP
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Kelly P.
Manhattan, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good experience!
My car battery died the day before I was supposed to drive 6 hours to St. Louis for the weekend. Max Hyundai was able to get me in right away, and the service was professional and timely. I was very thankful for the shuttle service provided; I wasn't able to wait at the dealership while they replaced the battery as I had a work commitment, and they were able to drive me back to my apartment and pick me up to take me back when my car was finished.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 02/14/2022 04:26 PM

Kelly, thank you for taking the time to fill out the survey and tell us how we did at your last service visit and where we can continue to improve our customer service. We look forward to helping you any and everytime you need our service!


WW
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Wendy W.
Clay Center, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Pissed that after a little over 15000 miles I had to get new tires and an alignment done
I do not plan to buy another car from this dealer
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 02/08/2022 04:59 PM

Wendy, we are sorry to hear about your less than stellar most recent service visit with us. We strive to ensure every customer is fully satisfied with our service. We will be reaching out in order to come up with a plan to get you taken care of. 


DN
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Dan N.
Salina, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
First Vehicle Maintenance
Never rotate my tires per maintenance but put on the paperwork saying that they have rotate my tires, as it is in the same spot before brought in for service, as my front driver side rim have big scratch mark on it and after service, it's in the same spot. How are we going to trust someone like that.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 01/11/2022 06:08 AM

Dan, we are sorry to hear about your sub par expierence at our dealership. We will be reaching out today. We look forward to speaking with you and getting the opportunity to get you back in and earning your trust and business. 


SC
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Shawn C.
Wamego, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional service!
MAX motors provided professional, friendly and timely service. I would recommend this business to anyone.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 12/28/2021 05:04 AM

Shawn, thank you for taking the time to provide us with feedback on your most recent visit to our dealership. We look forward to taking care of you and all your car needs. Happy New Year!


AC
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Annabel C.
Saint George, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Did not complete the work I went in for.
I dropped my car off to get the tires rotated and oil change, they literally called me back like less than an hour later saying that my car was done. I found it suspicious but I went to go pick it up anyways. I know that my tires were not rotated because of the fact that the same tire had low pressure upon picking up. My car was sounding and running funny after my appointment as well, my dad found that they didn’t even put the filter back in my car and it was laying underneath my hood. He took a photo as well. I’m so frustrated and upset with this situation and have left a voice mail.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 12/26/2021 07:17 PM

Annabel, we are sorry to hear about your most recent visit at our dealership not meeting your, as well as our standard and expectations. The Service Manager will be reaching out to you on Monday to ensure you are taken care of and know we are sorry for an experience such as this at our dealership. 


Verified Customer
Manhattan, KS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2021
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
As expected
Service at Max Motors is much improved over a year ago.
They are making changes in a positive way. Give them a chance.
CHRIS D. from Max Hyundai Of Manhattan Llc responded on 12/03/2021 06:00 AM

Thank you for taking the time to let us know how your most recent experience with our dealership went. 


Displaying Review 1 - 15 of 33 in total
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