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Maxcare Auto Shield Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Maxcare Auto Shield Repair is your one-stop shop for all auto repair needs in the city of Chicago, IL. We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure your vehicle runs smoothly and safely. Maxcare Auto Shield Repair is your one-stop shop for all auto repair needs in the city of Chicago, IL. We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure your vehicle runs smoothly and safely.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(773) 598-8802

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
6301 S Kostner Ave Chicago, IL 60629

Affiliations

ASE
AAA - Approved Auto Repair
NAPA
Maxcare Auto Shield Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19 Reviews)

Verified Customer
Midlothian, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Transmission
Great service

JR
Jenny R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Helped with my warentee repair
Helped me with the process of my claim for my car repair. And they did an excellent job with the repair.
The Team A. from Maxcare Auto Shield Repair responded on 01/28/2025 09:37 AM

We appreciate you sharing your experience! Navigating the claims process can often feel like trying to find your way through a maze, but we’re glad to hear we could help make it smoother for you. On top of that, we’re happy to know the repairs turned out great. If your car ever needs another round of TLC, you know where to find us!


AP
Anita P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
This mechanic is an angels
Friendly, it's clean place, explainable and show what's wrong and reasonable price.but- the parts expensive. But- that's not their price it's the parts store price. Return your car feel like brand new car. Yes, will come back again. Thank you for fixing my car.
The Team A. from Maxcare Auto Shield Repair responded on 01/25/2025 09:38 AM

It’s fantastic to hear that you had such a positive experience with us! We believe that a clean shop and friendly service are just as important as fixing your car. We appreciate your understanding about the parts prices—unfortunately, we can’t control the parts store, but we do our best to ensure we provide top-notch service. We're delighted your car feels like new again. Looking forward to your next visit—bring your car and we’ll get to work making it shine!


CP
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Christopher P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Service
Service is great 👍🏿
The Team A. from Maxcare Auto Shield Repair responded on 01/25/2025 09:38 AM

We're glad to hear that you think our service is great! We always aim to provide a smooth experience, almost like a well-oiled machine. If there's anything specific that made your visit stand out, we'd love to hear about it. Here's to keeping those engines running smoothly!


Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/18/2025
verified customerVerified Customer
2
Took my car in for a “check engine light “
Paid $4000. and my check engine light is still on. They still want another $2800. To fix ?
Couldn’t they fix this c problem first?
Now the car is not running as smooth.
It was driving fine . (Even with the check engine light.)
The Team A. from Maxcare Auto Shield Repair responded on 01/20/2025 06:51 AM

Dear Mr. Martinez,

Thank you for taking the time to leave us a review. We understand how frustrating this situation can be, and we’d like to address your concerns.

As you may recall, when your vehicle was brought in, the check engine light was on, and it showed over 32 diagnostic trouble codes along with multiple failures. Upon inspection, we found that the alternator was overcharging, the battery had dead cells, and was causing several voltage and communication issues. Additionally, your radiator and turbocharger were leaking, the drive belt was cracked and beginning to tear, and the drive belt tensioner was loose.

We provided you with a detailed digital vehicle inspection report, including photos, and explained all the necessary repairs. You authorized repairs for the battery, alternator, and radiator but declined the additional recommended repairs. We also discussed that the check engine light might return, as the remaining issues could still impact sensor communication due to ongoing voltage inconsistencies.

After completing the authorized repairs, we informed you of the remaining issues and provided an estimate, but you declined further work, stating that additional costs were not justifiable for this vehicle. We understand that maintaining a high-end German vehicle can involve higher costs due to the complex and sensitive components.

We genuinely want to ensure your satisfaction and help resolve this matter. Please feel free to reach out to us directly so we can discuss your vehicle’s condition further and explore the best options for you.

Thank you again for your feedback, and we’re here to assist you.

The Team A. from Maxcare Auto Shield Repair responded on 01/20/2025 06:54 AM

Dear Mr. M,

Thank you for taking the time to leave us a review. We understand how frustrating this situation can be, and we’d like to address your concerns.

As you may recall, when your vehicle was brought in, the check engine light was on, and it showed over 32 diagnostic trouble codes along with multiple failures. Upon inspection, we found that the alternator was overcharging, the battery had dead cells, and was causing several voltage and communication issues. Additionally, your radiator and turbocharger were leaking, the drive belt was cracked and beginning to tear, and the drive belt tensioner was loose.

We provided you with a detailed digital vehicle inspection report, including photos, and explained all the necessary repairs. You authorized repairs for the battery, alternator, and radiator but declined the additional recommended repairs. We also discussed that the check engine light might return, as the remaining issues could still impact sensor communication due to ongoing voltage inconsistencies.

After completing the authorized repairs, we informed you of the remaining issues and provided an estimate, but you declined further work, stating that additional costs were not justifiable for this vehicle. We understand that maintaining a high-end German vehicle can involve higher costs due to the complex and sensitive components.

We genuinely want to ensure your satisfaction and help resolve this matter. Please feel free to reach out to us directly so we can discuss your vehicle’s condition further and explore the best options for you.

Thank you again for your feedback, and we’re here to assist you.


MW
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Michael W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Was very knowledgeable an kept me informed what was really important to me
Kept me informed which was very important to me
The Team A. from Maxcare Auto Shield Repair responded on 01/19/2025 09:38 AM

We're glad to hear that communication was a strong point in your experience with us! Keeping you informed is like giving you the keys to your car—it's essential for a smooth ride. If there's anything else we can do to ensure your automotive journey stays on track, just let us know!


IA
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Israel A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
10
Best service ever!
Well had a oil leak in my Jeep Wrangler and the guys diagnosed the problem quickly and found the solution and changed out the seals I needed and I Also got my transmission fluid changed out and filter also had coolant flush and my oil cooler replaced to a aluminum one they got the parts in quickly I'm very happy with the service I got and the 12 warranty that they gave me the guys are very nice and trustworthy because I left items in my Jeep and nothing was touched and the work that was performed is exception I would recommend this place to anyone who wants to keep there car in the best running condition it can be thank you Maxcare!!!!! Israel A.
The Team A. from Maxcare Auto Shield Repair responded on 01/13/2025 09:37 AM

We're glad to hear that your Jeep Wrangler is back in tip-top shape! It sounds like our team really rolled up their sleeves and went above and beyond—sort of like car doctors, but without the white coats. We do our best to ensure everything is done right and in a timely manner, and we're happy you noticed! Keeping all your belongings safe is part of our trust pledge, after all. Your recommendation means a lot to us, and we're here ready to help keep that vehicle running smoothly—no matter how many miles you put on it. Safe travels!


TD
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Timothy D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Great Service
Great Service Great Guys Sam and Lenny cool than a Fan
The Team A. from Maxcare Auto Shield Repair responded on 12/24/2024 09:35 AM

We're glad to hear that you had a fantastic experience with us! Sam and Lenny will be pleased to know they made such a cool impression. It's always great when service feels like a chill hangout. We appreciate your support and look forward to keeping things cool for you in the future!


RB
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Ronald B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
The two men were very nice.
I waited a while but that was okay, Because they were busy and the one gentleman would come and tell me w.hat was going on. So yes i would go back to this place.
The Team A. from Maxcare Auto Shield Repair responded on 12/06/2024 09:38 AM

It's great to hear you had a positive experience, even with the wait! We completely understand that sometimes good things come to those who wait, and we're glad that our team kept you in the loop. Communication is key, and it's fantastic to know you felt informed throughout the process. We can't wait to welcome you back for your next visit—we'll aim for less waiting and more fixing!


Verified Customer
Palos Park, IL
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Excellent Auto Repair Service in Chicago
⭐️⭐️⭐️⭐️⭐️
I recently had my brake pads and rotors replaced on my Mercedes at Maxcare Auto Shield in Chicago, and they did a phenomenal job! Their auto repair service is unmatched. The customer service was exceptional—they were communicative, extremely friendly, and made the whole process stress-free. The workmanship was top-notch, and my car feels like new. If you're looking for the best auto repair shop in Chicago for Mercedes repair or any other car maintenance, I highly recommend Maxcare Auto Shield. They deliver quality and professionalism every time!
The Team A. from Maxcare Auto Shield Repair responded on 11/25/2024 09:36 AM

We're glad to hear that your Mercedes is feeling as good as new! It's always our goal to make the whole auto repair experience as smooth as a well-oiled brake system. Your kind words about our service team being friendly and communicative really revs our engines, and we're delighted that you noticed the craftsmanship in our work. When your car is back on the road and performing like a dream, we consider it a job well done. We appreciate you spreading the word about us being your go-to auto repair shop in Chicago!


Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Auto repair
Stopped by for a repair while traveling. Amazing place. Highly recommended. If in the area, won't go anywhere else!
The Team A. from Maxcare Auto Shield Repair responded on 11/24/2024 09:37 AM

We’re glad to hear that you had a great experience with us while on your travels! It’s always nice when a pit stop turns into a five-star experience. We appreciate your recommendation and are here for any future repairs—just like a good roadside emergency kit, always ready when you need us! Safe travels ahead!


GC
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Germaine C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Auto work
The people at the auto shop was pleasant and nice very professional. A good place for auto work.
The Team A. from Maxcare Auto Shield Repair responded on 11/21/2024 09:37 AM

We're delighted to hear that our team made your experience a pleasant one! It's great to know you found our professionalism shining through, even if the jobs that come in sometimes need a little less shine. We strive to make quality auto work as smooth as a well-oiled machine. Your feedback lets us know we're on the right track!


TT
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Tamala T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Excellent Customer Care
Great shop!!! They explained everything so that I could understand and also recommended some things that I need to get repaired/worked next.
The Team A. from Maxcare Auto Shield Repair responded on 11/19/2024 09:36 AM

We couldn't be happier to hear that you found our explanations clear and helpful! It's our mission to make sure everything is as understandable as a well-written instruction manual—minus the confusing diagrams. We're also glad to know you're on top of future repairs. Because let's face it, ignoring them is like putting off a dentist appointment—you’ll eventually feel the consequences. We appreciate your support and look forward to keeping your ride in top shape!


Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
Hospitable
Excellent service quick thorough and helpful. I love the hospitality. Great job guys.
The Team A. from Maxcare Auto Shield Repair responded on 11/02/2024 09:36 AM

We're glad to know you had a fantastic experience with us! It sounds like our team's hospitality might just rival your favorite family gathering. We strive to provide quick and thorough service, and it's great to hear we hit the mark. We appreciate your support and look forward to helping out again in the future!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2024
verified customerVerified Customer
10
efficient and trust-worthy
I appreciate the way my car problem was addressed. The owner was hospitable and precise in his evaluation of the problem. The issue was resolved in a timely manner for what I believe to be, a reasonable fee. What I appreciated most of all is the the way I was talked to. I was given time and consideration. I left with a better knowledge of cars and a feeling of trust for Maxcare for future car maintainance..
The Team A. from Maxcare Auto Shield Repair responded on 10/31/2024 09:36 AM

It’s fantastic to hear that you had such a positive experience with us! We're all about making sure our customers leave not just with a resolved issue but also a little extra knowledge under their belts—consider it a bonus for your time! It’s wonderful to know that our approach made you feel welcome and informed. We're here to address problems and build trust, one car at a time. Looking forward to keeping that trust alive for all your future car maintenance needs!


Displaying Review 1 - 15 of 19 in total
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Huge shoutout to Sam for being the ultimate car whisperer! ?? Quick answers and wallet-friendly solutions? Yes, please! We're here to keep you on the road without breaking the bank. Thanks for the love! ❤️ #MaxcareAutoShield #AutoCareExcellence
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Thank you for the kind words! At Maxcare Auto Shield Repair, we aim to be the friendly pit crew you didn’t know you needed! ?? Professionalism and reasonableness are our superpowers. We appreciate your support! ? #AutoCare #CustomerLove
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