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Smog It Mercedes Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(499 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Here at Smog It Mercedes Service we work hard to earn your trust and loyalty. We know how important it is to find a Mountain View car service you can rely on, so your satisfaction is our top priority each and every day. We understand what makes customer service truly outstanding. You will feel the difference exceptional customer care Here at Smog It Mercedes Service we work hard to earn your trust and loyalty. We know how important it is to find a Mountain View car service you can rely on, so your satisfaction is our top priority each and every day. We understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Mountain View offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. ...more

Categories
European Auto Repair, Car Maintenance, Auto Repair
Contact
(650) 625-8180
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
117 E. Evelyn Ave Mountain View Mountain View, CA 94041
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Smog It Mercedes Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(499 Reviews)
Write a Review
Recent Reviews
Verified Customer
Cupertino, CA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Quick and reliable service
Bring my vehicle here for all services and maintenance, excellent work
JH
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Jeff H.
Los Altos, CA
Lexus RX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Timely, professional, knowledgeable service!
The service personnel were knowledgeable about our SUV and has done excellent work since we started with them a few years back! Professional attitude towards customer service. Let us know of any issues prior to their releasing our vehicle back to us! Would recommend them to any of my friends!
LB
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Lindy B.
Mountain View, CA
Mercedes-Benz C-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Smog check
I made an appointment easily and quickly, and it took a very short amount of time to complete it. The price was very fair and I’m completely happy with working with Smog It Mercedes Service.
RP
Rich P.
Sunnyvale, CA
Toyota Prius Prime
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Outstanding service when I need it
Friendly and helpful service. When I call they find a service appointment that fits my needs. Their technical expertice is outstanding for all car types including my plug-in hybrid and my EV. I recommend them to friends and neighbors who now use them for their regular service. I recommend Smog It Mercedes Service to you.
IF
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Ida F.
Cupertino, CA
Toyota Land Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Installation of Hood Struts
Excellent service
MC
Mirna C.
Sunnyvale, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
The second time going there good service
Good customer service and they do a good job very quickly.
Joe from Smog It Mercedes Service responded on 02/09/2025 04:39 PM

We're glad to hear that you had a positive experience with our customer service and that we got your car back in a timely manner. It's great to know we could keep things running smoothly for you. 

AY
Alex Y.
Palo Alto, CA
Mercedes-Benz E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Service B 2021 Mercedes E450 service B .
Professional and excellent Service for my 2021 Mercedes E450 service B . Great customer service . Friendly owner .
Joe from Smog It Mercedes Service responded on 02/09/2025 04:41 PM

We're glad to hear that you had a professional and excellent experience with your 2021 Mercedes E450 for Service. We always strive to provide top-notch service with a smile. Your support means a lot to us, and we look forward to keeping your ride in perfect shape. 

Verified Customer
Palo Alto, CA
Mercedes-Benz GLA-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Raymond & Joe are the best
I HATE dealing with car maintenance, but Smog It Mercedes always makes it pleasant. They are reliable, honest, and make me feel comfortable with the process.
Joe from Smog It Mercedes Service responded on 02/09/2025 04:51 PM

Car maintenance can sometimes feel like a necessary evil, so it’s great to hear that we’ve managed to make the process as comfortable as possible, even when it involves less-than-exciting tasks. We're genuinely pleased that you find us reliable and honest, wishing you many more pleasant visits with us!

RP
Rich P.
Sunnyvale, CA
Nissan LEAF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Excellent service and reasonably priced.
Excellent service, timely, courtious, reasonably priced. Very happy long time customer.
PK
Paritosh K.
Sunnyvale, CA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
9
General service and tube up
Very prompt and responsive staff, did a great job with the car
Joe from Smog It Mercedes Service responded on 11/17/2024 10:39 PM

We appreciate your feedback about our team! It’s great to hear that you found our staff prompt and responsive. We're glad to know that the job we did met your expectations. If your car ever needs anything else, please feel free to contact us.

Verified Customer
Mountain View, CA
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Excellent
Quick and efficient. Excellent customer service.
Joe from Smog It Mercedes Service responded on 11/17/2024 10:40 PM

We appreciate your feedback about our quick and efficient service! It's great to hear that our customer service met your expectations. Don’t hesitate to reach out if you need anything else.

Verified Customer
Sunnyvale, CA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Excellent service
Been using this service for many years. Very trustworthy and reliable.
Joe from Smog It Mercedes Service responded on 11/17/2024 10:42 PM

Your continued support means the world to us, please feel free to reach out to us with all your automotive needs.

HL
Hosum L.
Mountain View, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
Oil change
Good service
Joe from Smog It Mercedes Service responded on 10/11/2024 10:50 AM

We appreciate your feedback! It's always great to hear that our service hits the mark. If there's anything more we can do to keep your ride running smoothly, just let us know!

HH
Huey H.
Santa Clara, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2024
verified customerVerified Customer
8
Great customer service.
Fast and great service.
Verified Customer
San Francisco, CA
Volvo S60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
verified customerVerified Customer
10
Great Service
Raymond did a 100K service for the Volvo and he was very detailed. Although the cost of the service was more than I expected, he recommended that the service be divided between 2 visits, which helped with the cost. He recommended what needed to be done immediately and what services can wait until a little later. He was very thorough and explained the services and cost of each service clearly. Definitely would rely on him to service my car!
Service Coupons and Posts
We're thrilled to hear you enjoyed our service! 🚗✨ At Smog It Mercedes Service, we aim to keep your ride smooth and stress-free. Thanks for choosing us—not all heroes wear capes, some drive Mercedes! 😉 #AutoCare #MercedesMagic
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Thank you for highlighting our thoroughness and great prices! We aim to keep your ride smooth without breaking the bank. 🚗💰 Your support fuels our drive to provide top-notch service! #CustomerLove #SmogItMercedesService
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🌟 Thank you for being part of our Smog It family for so many years! We're thrilled to keep your ride running smoothly—your loyalty keeps our engines revving! 🚗💨 Here’s to many more years of excellent service! #SmogItService #CustomerAppreciation
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Wow, we’re blushing! 😄 Huge thanks for highlighting Raymond and Joe's stellar service! They could teach a masterclass in car whispering! 🚗✨ We're thrilled to keep your ride running smoothly. See you next time! #SmogItMagic #CustomerAppreciation
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Thanks for the awesome review! 🚗💨 We're thrilled to be your go-to for all things auto, from ice to EVs! Your satisfaction fuels our passion. Ready to keep those wheels turning smoothly! 🔧 #SmogItService #HappyCustomers
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We're thrilled to hear that Raymond and Joe hit the turbo on your service! 🏎️💨 Your trust means everything to us, and we’re glad to keep your Mercedes purring. Thank you for the fantastic review! #MercedesMagic #SmogItServices
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Big thanks for the fantastic review! 🌟 Raymond and the team pride ourselves on knowing the ins and outs of your Mercedes! 🚗✨ We’re here to keep the important stuff prioritized, so you can just enjoy the ride! #MercedesExperts #ServiceWithASmile
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We’re blushing! 🌟 Thanks for the kind words about Joe! Our team strives to keep things running smoothly, from engine repairs to a good chuckle! Keep your wheels turning! 🚗💨 #SmogItMercedes #CustomerAppreciation
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Short and sweet, just like your review! 😄 Thanks for the thumbs up! We're thrilled you had a great experience with us. At Smog It, we aim to keep you and your ride smiling! 🚗💨 #FiveStarService #SmogIt
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We're thrilled to hear you found our service top-notch! ?✨ We're like the pit crew for your Mercedes—professional, speedy, and always aiming for excellence! Thank you for choosing us! #SmogIt #MercedesMagic
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We're thrilled to hear you had a "great experience" at Smog It Mercedes Service! Our team loves solving car mysteries and keeping you in the loop! ?? Thanks for trusting us with your ride. Until next time, happy driving! ? #CustomerSatisfaction #CarCare
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Thanks for the stellar review! ?✨ We're thrilled you had a great first visit. We can’t wait for your car fleet to drop by for more TLC! ? See you soon! #SmogItSmiles #CarCareExperts
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We're blushing! ? Thank you for the kind words! At Smog It Mercedes Service, we pride ourselves on being your go-to experts for all things European auto. If only fixing cars came with a side of chocolate! ? #AutoCare #ExpertService
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We're thrilled to hear you’re always satisfied with our speedy service! ?✨ We like to think of ourselves as the "fast and fabulous" team at Smog It. Thank you for trusting us to keep your ride in top shape! ? #CustomerSatisfaction #AutoExperts
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Thank you for the kind words! At Smog It Mercedes Service, we believe in essential fixes with a friendly touch. ?✨ We'll keep your ride running smoothly while flashing our best smiles! ? #CustomerLove #MercedesMagic
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We're thrilled to hear you enjoyed our service! ? At Smog It Mercedes Service, we promise to keep your ride purring like a well-tuned engine. ?? Thanks for choosing us! #LuxuryCare #HappyDrivers
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We’re thrilled to be your go-to for the past five years! ?✨ Reliable service without the upsell? That’s how we roll! Thanks for trusting us with your C 300 - we always aim to pinpoint the issue like pros! #TrustUs #C300Care
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? Thank you for the stellar review! At Smog It, we believe your Mercedes deserves VIP treatment—Very Important Parts! ?✨ Fast, honest service is our game. Looking forward to keeping you riding in style! #MercedesService #AutoCare
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We're blushing! ? A huge thanks for trusting Raymond and Joe over the years. Quick and efficient service is our game! ?✨ Your loyalty means the world to us. Here's to many more miles together! #SmogItService #CustomerAppreciation
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Thanks for the shining review! ⭐ Raymund and Ming are dedicated to making car care a breeze—no intimidation here, just good vibes and honesty! Your support keeps us revving! ?? #SmogItMercedes #AutoAwesome
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We're thrilled to hear you had a great experience! ?✨ Keeping your ride in top shape is what we do best! Thanks for trusting us with your maintenance needs—your car is practically glowing! ? #SmogItService #EuropeanAutoCare
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Thanks for the kind words! We're thrilled our service gives you the "Mercedes glow" ?✨— excellent, timely, and budget-friendly! Happy to keep your ride in top shape. Come back anytime for more automotive magic! #SmogItMercedes #HappyCustomers
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Thank you for the fantastic review! ?✨ We're thrilled to keep your eclectic fleet running smoothly. Trust is key, and we’re honored to be your vehicle's best buddy! Here’s to more miles and smiles together! ? #SmogItService #TrustyMechanics
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Thank you for the awesome review! ? We're thrilled to hear your ride is in tip-top shape! Our team loves making sure every Mercedes feels like a million bucks. ?? Keep cruising with confidence! #SmogItMercedes #AutoCareExcellence
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We’re blushing! ? Thanks for trusting us with your Mercedes 350 over the years. We think Raymond might just be a little too valuable at this point! ?? Here’s to many more years of happy driving! #SmogIt #MercedesMagic
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We're revved up with gratitude! ?? Big thanks for recognizing Raymond's honesty and dedication. We aim to keep your ride smooth and your experience even smoother! ? #SmogIt #CustomerAppreciation
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We're blushing! ? Thank you for your trust and kind words! At Smog It, kindness and professionalism get our engines running smoothly. ?? Lucky to have customers like you! #CustomerAppreciation #MercedesService
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We’re thrilled to hear you’ve been with us through the years! ?✨ Keeping your ride in top shape is our mission—safety first! Thanks for the recommendation, and shoutout to Raymond for being a superstar! ? #SmogItMercedes #CustomerLove
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Thanks for trusting us with your rides! ?? We're thrilled to hear you enjoy our oil changes and fill-up on satisfaction every time. Our prices might be reasonable, but our service is priceless! ? #SmogItService #HappyCustomers
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Thanks for the ⭐⭐⭐⭐⭐ review! We're glad to know our diagnosis and recommendations hit the spot! Let us know if you need anything else. #HappyCustomers #MercedesService ?✨
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Thanks for the love! ? We're delighted to serve you and your Mercedes. Looking forward to keeping it running smoothly for years to come! #HappyCustomers #SmogItMercedes ?
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Thanks for the glowing review! We appreciate your trust and are glad we could meet your expectations. Our team is always here to go the extra mile for your Mercedes. ?? #CustomerSatisfaction #MercedesService
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? Thank you for the stellar review! Ming, Raymond, and our whole team appreciate your shoutout. We're thrilled to have made your Mercedes service experience terrific! ?✨ #SmogItMercedes #FiveStarService
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Thank you for the 5-star review, Annie! We're thrilled to hear we could get your car fixed up quickly. Happy driving! ?? #CustomerAppreciation #SmogItMercedes
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? Hey Louis, we're thrilled to hear that you had a great experience with us! Thanks for the awesome 5-star review! We appreciate your support ?? #SmogItMercedes #HappyCustomers
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We're thrilled you found us and appreciate your kind words! ?? Our team is dedicated to providing top-notch service without breaking the bank. Thanks for spreading the word! #CustomerAppreciation #SmogItMercedesService
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Big thanks for the rave review, Amanda! ? We're thrilled to be your go-to! Our team takes pride in providing top-notch service and your kind words mean the world to us. We promise to keep going the extra mile! #CustomerAppreciation #SmogItRocks
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? We're revving our engines with joy to see your 5-star review! Thanks for fueling our passion for providing excellent services! ?? #SmogItMercedesService #HappyCustomers
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We're thrilled to hear about your positive experience with us! ? Thank you for trusting us with your vintage G500 and for recommending our services. ?? #SmogItMercedes #FiveStarService
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? Thank you for the kind words, Gordon! We appreciate your loyalty and trust in our European Auto Repair services. Here's to keeping your cars running smoothly for many more years! ?? #CustomerAppreciation #EuropeanAutoRepair
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Thanks for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your Service B was completed promptly and professionally. ? Our team looks forward to serving you again soon. #SmogItMercedes #CustomerAppreciation
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Thank you for your 5-star review! ? We appreciate your kind words and are thrilled to hear that you love our high-quality and reliable car services. Your support means the world to us! ?✨ #SmogItMercedes #CustomerAppreciation
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Thank you for your kind words! We're thrilled to have you as a loyal customer and glad you found us! ?? #CustomerAppreciation #EuropeanAutoRepair
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Thanks for the love, Bill! We're thrilled to be your go-to for top-notch service. Safe travels and don't forget to give your car a little pep talk before the long journey! ?? #HappyCustomer #SmogItLove
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? Wow, thank you for the kind words! We're thrilled to hear that you had a great experience with us. We're here for all your Mercedes needs! ? #SmogItMercedes #FiveStarService
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Thank you for the kind words! We're thrilled to hear that we could swiftly solve the issue with your vehicle. Your satisfaction drives us! ?? #SmogItMercedes #HappyCustomers
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? Thank you for the glowing review! We're thrilled to hear that we could get you back on the road hassle-free and at a great price. Your support means the world to us! #CustomerSatisfaction #SmogItMercedesService
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Thanks for the stellar review! We're glad to be there for you and your Mercedes. Raymond will be thrilled to hear your kind words. ? #SmogItMercedesService #CustomerAppreciation
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Thanks for the kind words! Here at Smog It, we strive to maintain a balance between practical and wishful, all while keeping your car safe and sound. We're grateful for your trust ?✨ #CustomerSatisfaction #SmogItService
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Thanks for the 5-star review! We're thrilled to have gained your trust with your Toyota Sienna and Prius! Here's to many more miles together! ?? #SmogItMercedes #CustomerAppreciation
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Raymond is the best! Thanks for the kind words! Our team works hard to ensure top-notch service and clear communication. We're thrilled to have met your expectations! ? #CustomerSatisfaction #SmogItMercedesService
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Hey there, Robert! ? We're thrilled to hear that you had a great experience with us. Thanks for trusting us to take care of your ride! #HappyCustomers #SmogItMercedesService
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????? Thank you for your kind words! We are thrilled to hear that Ivy and Joe provided you with exceptional service. We appreciate your support! #SmogItMercedesService #EuropeanAutoRepair #MountainView ?
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? Thank you for your 5-star review! ✨ We're glad we could quickly fix your car and get it back on the road smoothly. ?? Your satisfaction is our priority! #CustomerAppreciation #SmogItMercedesService #MountainView
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? Thank you for the fantastic review! We're thrilled to hear that you enjoyed our great service, prompt attention, and professional assistance. We appreciate your support! ?✨ #HappyCustomers #SmogItMercedesService #CustomerAppreciation #5StarReview
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????? Thank you for choosing Smog It Mercedes Service for your car maintenance needs! We're thrilled to have you as a new customer. Your recommendation means the world to us! ?? #HappyCustomers #TopNotchService #SmogItMercedes #
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? Thank you for the amazing review! We're delighted that we could provide you with a speedy and efficient oil change. ?? We appreciate your support and look forward to serving you again soon! #SmogItMercedesService #FastAndAccurate #CustomerSatisfaction
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Thanks for the kind words! We strive to provide ?knowledgeable & friendly service? to all our customers in Mountain View. #SmogIt #MercedesService #MountainView ?
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Thanks Joanne* for the great review! We're glad you had a great experience with us. ? #SmogItMercedesService #MountainView
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Thanks for the kind words, Steve! We're so glad you found us and we're here to help you with all your Mercedes needs. ? #SmogItMercedesService #MountainView #Mercedes #AutoRepair
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Thank you for your kind words, James! ? We're so glad you keep coming back to Smog It Mercedes Service! ? #MountainView #MercedesService #CustomerSatisfaction ???
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Thank you for the great review, Ed! We're glad you had a great experience with us. We appreciate your kind words and are happy to have saved you time and money. #SmogItMercedesService #MountainView ???
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Thanks for the kind words! ? We're proud to provide top-notch service to our customers in Mountain View. #SmogItMercedesService #MountainView #CustomerService
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Thank you for your kind words, Xijin! ? We're so glad you trust us with your Mercedes Benz and Toyota. We strive to provide the highest quality service in Mountain View. #SmogIt #MercedesService #MountainView ???
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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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