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Michigan Auto Care Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(112 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Michigan Auto Care Center’s mission is to make sure all vehicle owners know the importance of automotive maintenance. The reliability of your vehicle is important. To us, preventative maintenance ensures reliability, and that’s why we offer the best preventative maintenance services using only BG Products. You can trust that when you buy Michigan Auto Care Center’s mission is to make sure all vehicle owners know the importance of automotive maintenance. The reliability of your vehicle is important. To us, preventative maintenance ensures reliability, and that’s why we offer the best preventative maintenance services using only BG Products. You can trust that when you buy BG Products for your automobile, you’re purchasing more than routine maintenance. You’re investing in peace of mind for long-term performance and reliability. ...more

Categories
Auto Maintenance, Auto Repair, Tire Repair
Contact
(586) 777-4190

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
27371 Gratiot Ave. Roseville, MI 48066
Michigan Auto Care Center 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(112 Reviews)

BG
Brad G.
Utica, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Did a terrific job repairing the air suspension on my Porsche Macan
Very honest and knowledgeable staff. You can be confident that you will be treated fairly and your car will be repaired correctly.
The Team from Michigan Auto Care Center responded on 04/01/2025 03:29 PM

Thank you for your most recent business with Michigan Auto Care Center.  We are honored to have earned your continued trust and loyalty by treating both you and your vehicle with the utmost respect and care every time, while always offering you the best advice, service, and pricing possible. We appreciate you taking the time to share your positive thoughts and high recommendation and hope to only strengthen your confidence in our abilities to meet your mechanical needs with every future visit :)


JM
JOEL M.
Grosse Pointe, MI
Triumph TR6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Happy Customer
Nino and jim offer unparalleled service while communicating everything clearly and effectively. They are definitely the go-to shop on the east side.
The Team from Michigan Auto Care Center responded on 03/25/2025 03:58 PM

We couldn’t agree more, but it’s always nice to receive that validation! We are so pleased that your visit to MACC resonated with you in such a positive and profound way. We are thrilled to be ranking at the top of your list when it comes to trusting someone with the care of your vehicle, and we appreciate your support and personal endorsement more than you know. Thank you!


JS
Joey S.
Saint Clair Shores, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Outstanding service
Jim and the staff are very knowledgeable and customer friendly, best service center in the metro area
The Team from Michigan Auto Care Center responded on 03/26/2025 11:55 AM

Thank you for such an outstanding review! We are always happy to hear that our customers are confident and satisfied with our abilities and level of personal care. We appreciate you sharing your positive feedback with us and others who are looking for experienced, quality, and individualized car care. Thank you for your support!


RN
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Randy N.
Warren, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Super Fast Service
Jim got me in right away! Ordered my alternator in the morning and my van was ready for pick up in the early afternoon. I’ve been coming to these guys for years and am never disappointed! These guys are like family and really care about people. I highly recommend Michigan Auto Care Center to everybody.
The Team from Michigan Auto Care Center responded on 03/23/2025 12:18 PM

It has been both our pleasure and privilege to have earned your business and more importantly your friendship over the years, Randy. The highest compliment we can receive is a recommendation from a current customer. We are honored to be your “go-to” place for auto care and we look forward to continuing to earn your high praise with every future visit.  You can always count on us to be here for you throughout the many years to come; because after all, isn't that exactly what being family is all about?!  :)


RC
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Robert C.
Grosse Pointe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Great Customer service
Great Customer service
The Team from Michigan Auto Care Center responded on 03/16/2025 03:44 PM

Great customer service for a great customer!  Thanks for all the years of your support, business, and positive feedback. We are so very appreciative :) 


FW
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Frank W.
Warren, MI
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Good
Although I felt the mechanic who worked on my vehicle could have done a better job of keeping it clean inside.
The Team from Michigan Auto Care Center responded on 03/16/2025 03:31 PM

Needless to say we are very sorry to hear that we fell short during your latest experience at MACC.  We value ALL feedback from our customers, both positive and negative, as we are constantly looking for ways to improve and raise our business standards, while also strengthening our relationship with our customers.  We will definitely take a further look into this specific matter to ensure it does not happen again.  Thank you for your honesty, and as always, we appreciate your support and business over the past 2 years. Looking forward to seeing you again!  :)


KJ
kristina J.
Clinton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Amazing!
I had the pleasure of working with Jim. He went OVER AND ABOVE for us. We are so very grateful for the amazing customer service and a job well done on our Audi. It’s so nice to know there are still kind trustworthy people out there.
The Team from Michigan Auto Care Center responded on 02/13/2025 06:39 PM

What a heart-warming review on such a cold and snowy February day; it’s just like chicken soup for the soul!  Thank you for taking the time to share your positive feedback about Jim and Michigan Auto Care Center. We love nothing more than to hear that we are making a difference in the lives of our customers on more than just a “repair your vehicle” level, because for us, it’s so much more than that. Trust, kindness, and personal attention are just as important criteria for a successful MACC experience as is a successfully completed repair.  Thank you for your support!  Stay warm out there :) 


JB
JORDON b.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Fast, professional, courteous
These folk are the kindest and non-judgmental around! I made a huge mistake and it cost me my engine. They helped me so quickly and efficiently. Incredible pricing. Felt like family.
The Team from Michigan Auto Care Center responded on 02/06/2025 02:10 PM

Thank you, Jordan, for your very kind feedback.  As a family-owned, small business that spans over two generations, our success has been largely due to our high regard for personal, honest, and fair treatment of our customers.  We consider it a privilege every time someone chooses us for their vehicle repairs.  We enjoy every opportunity we are given to get to know our customers, ensuring they feel comfortable with trusting us with all of their mechanical needs, no matter how big or how small they may be.  We look forward to our next family reunion with you, but until then, safe travels!  :)     


BG
Brad G.
Utica, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Transmission Leak
I brought my Porsche in with a transmission leak. It was diagnosed that it was not a leak and it was due to a simple maintenance issue. I appreciate their honesty and expertise. I believe other shops may have performed work that wasn’t necessary.
The Team from Michigan Auto Care Center responded on 01/28/2025 03:24 PM

We are so pleased you were satisfied with your service at MACC.  We pride ourselves on earning the trust of our customers with honest assessments and advice. Transparency is key when it comes to building a strong relationship with our customers, so we are happy to see that our tried and true philosophy continues to connect with our customers. Remember, we are always here to help by sharing our knowledge and expertise with you anytime.  Thank you for your support and positive feedback :)


Verified Customer
Grosse Pointe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Awesome
Awesome
The Team from Michigan Auto Care Center responded on 01/22/2025 07:18 PM

As are you for supporting us with your trust and business!  Thank you for your positive review.  We really appreciate you taking the time to share your feedback :)


DM
DOCTOR M.
Warren, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Company vehicle
The team always ensure our vehicles are safe for our drivers and the community. Their prompt and cost effective manner leave their customers highly satisfied.
Thank you!
The Team from Michigan Auto Care Center responded on 01/21/2025 05:45 PM

Thank you for your vote of confidence in us to entrust us with the safety of your company’s vehicles and drivers. We are all about safety, of course, but we are also all about supporting local communities in any way we can.  Our auto shop has been a pillar of our community for over 50 years.  We are proud to have served not only the residents and businesses of Roseville, but also the residents and businesses of our neighboring communities located in all of Southeast Michigan, for over 5 decades. We take pride in our work, aiming for 100% customer satisfaction every time, with timely service at a fair price.  We are happy to hear we nailed it once again!


GS
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Greg S.
Utica, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Always fair and fix the problem
I have been coming to V & W for several years now with multiple vehicles. They are knowledgeable and have fair prices. Nino, Jim and Victoria will take care of you and your car. They have repaired our BMW, Land Rover and Toyota. Thanks Gang!
The Team from Michigan Auto Care Center responded on 01/21/2025 06:00 PM

It has been an honor to have you as part of the Michigan Auto Care Center family for so many years, Greg.  We are privileged to have a customer like you who has supported us with your loyalty for so long.  We appreciate and value your business and look forward to continuing to be your personal one-stop auto servicing shop for many more years to come. Thank you for your trust and kind words!


GK
GERALD K.
Saint Clair Shores, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Provides technical services not readily found.
They are able to connect to my older Land Rover and access the vehicle specific technology.
In my case - I needed programming for the lock remotes.
The service was completed in a timely fashion and the staff was professional, knowledgeable and personable.

This was my forth or so transaction here in the past decade.
Each visit was successfully executed.

It is a great value to have a facility such as this, especially when an older foreign vehicle needs attention.
The Team from Michigan Auto Care Center responded on 01/21/2025 06:15 PM

Our knowledge comes from 50 years of experience in import vehicle repair, spanning the course of two generations.  Rest assured though, we work on all makes and models in case you ever go domestic. We pride ourselves on quality work and unbeatable service that we stand behind and strive for with every opportunity we are given.  Thank you for entrusting us with your vehicle maintenance and repair needs over the last decade, Gerald.  We will continue to hold ourselves to the high standard we have set for over half a century; we hope you will continue to choose to reap the benefits!  Thank you for your support and kind feedback :)


AD
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Alex D.
Grosse Pointe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Excellent response time service and customer support
Excellent all around thank you
The Team from Michigan Auto Care Center responded on 01/20/2025 12:02 PM

We are glad to hear that the MACC Family is treating you well and that you are satisfied with the service being provided to you.  It is our goal to make sure every experience with us is a positive one.  We look forward to continuing to make you happy with all your future maintenance and repair needs and thank you for your positive feedback!


AB
Alex B.
Harper Woods, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Recent Visit - Jan 10th
Jim and Nino are top notch people. They are transparent and fair with every visit I’ve ever had with them. I was able to drop my car off at night and leave my keys in the key shoot they have available for customers so my vehicle was 1st in line. They were also able to service my car the same day to have my car ready before the snow storm that occurred that night. You always feel like your family going to their shop.
The Team from Michigan Auto Care Center responded on 01/14/2025 03:48 PM

As a small, family-owned business, providing personalized and honest care is all we know.  We value the support of our customers, and that's why we try to make every experience at MACC as positive, stress-free, and fair as we can.  We also understand what a challenge it is to juggle your life without a vehicle (especially with the added stress of living in Michigan and the looming threat of bad weather.)  As a result, we try to accommodate all of our customers to ensure they experience as little disruption to their daily routine as possible, starting with the convenience of our after-hours drop box for your keys.  We are honored that you have chosen to trust us with your vehicle's maintenance and repair needs, and it is our goal to uphold the level of service and affordability you experienced today with every future visit. Thank you for your positive feedback, Alex, and welcome to the MACC Family!

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