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Mike's Auto Service And Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(513 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

ASE Certified. Friendly and professional automotive service. Family owned. MA State Inspection Station and Registered MA State Repair Shop. ASE Certified. Friendly and professional automotive service. Family owned. MA State Inspection Station and Registered MA State Repair Shop.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(413) 420-5330

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
9:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
173 River St West Springfield, MA 01089
Mike's Auto Service And Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(513 Reviews)

WC
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Warren C.
West Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
10
Reliable
Only place I'll bring my and my wife's cars for service. Prices are fair and work is great. I'm a senior and trust is very important for me.

KR
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Katie R.
Springfield, MA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2020
Good service but...
I went in for an oil change and they took me late when my appt was 8:15. ,they take me at 8:50 and I had to use the bathroom badly and they wouldn't let me because of covid. I have issues so I need to go when i need to go. Great service but should be nice and let people use restroom if they want our service
Not Recommended

Verified Customer
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
verified customerVerified Customer
Family owned small business
They always call and keep me updated on the progress of my vehicle. And let me know what needs to be done, giving me the option to take care of it that day or wait.
Mike comes out of the garage to say thank you and talk. That’s what separates a small business from the corporate bs.
Recommended

MR
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Moe R.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
verified customerVerified Customer
CURTIOUS CLEAN PROFESSIONAL
CINDY AND MIKE WERE EASY TO DEAL WITH. VERY PLEASENT VERY CLEAN PLACE. IT WAS NICE TO WATCH THE TV AND SEE HOW THEY GIVE BACK TO THEIR COMMUNITY. ALSO TO GET INFORMED ON THEIR KNOWLEDGE FOR WHAT THEY DO. GREAT JOB THANK YOU. MOE ROUTIER
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 06:43 AM

Thanks Moe, glad we could help!


MA
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Michelle A.
Huntington, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2020
verified customerVerified Customer
Great customer service
Excellent customer service. Very fast with letting me know what was happening with my vehicle, patient while I decided what I was going to do, answered all my questions (the owner even called me back to explain everything to me) and very reasonably priced.
Recommended

JP
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Jose P.
Holyoke, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customerVerified Customer
Very friendly
I was going around looking for a reliable shop for my cars and I think I found it. Very friendly and reliable.
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/20/2020 06:31 AM

Thank you Jose!!


RD
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Robert D.
West Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Top notch service!!
Thanks for always providing excellent service!!
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 06:47 AM

Thank you!!

Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:34 AM

Thank you!


Verified Customer
Holyoke, MA
2005 Mercedes-Benz E500
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2020
verified customerVerified Customer
Very nice customer service
They did their best for my car. What they weren’t able, they recommended other place
Recommended

DP
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Dave P.
West Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customerVerified Customer
Trustworthy!!
Recommended you can trust them
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:30 AM

Thank you Dave!


KC
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Karen C.
Feeding Hills, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Honest and reasonable!!
I am very pleased with the service here. They were honest and up front with me about the cost. I appreciate them taking the time to fit me in considering I did not have an appointment!
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:31 AM

Thank you Karen!


NC
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Nancy C.
West Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
conscientious, honest and helpful customer service.
I have used Mike’s to evaluate a used car that I wanted to buy. He was thorough and honest. Now he helps me maintain that car.
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:31 AM

Thanks Nancy!


BB
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Bob B.
Chicopee, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Great Service
Mike’s takes care of all my maintenance on my Camry Hybrid.
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:31 AM

Thanks Bob!


MS
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Michael S.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
verified customerVerified Customer
Friendly dependable service every time!
Mike's Auto consistently provides great service whether a quick oil change or longer repairs.
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:32 AM

Thanks Mike!


FH
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Fred and Jessica H.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
verified customerVerified Customer
I take my car nowhere else
I take my car to Mikes because they know what they are doing and don’t try to get you to do things to your car you don’t need. They keep you informed along the way and really friendly.
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 03/26/2020 07:32 AM

Thank You!


CW
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Charlie W.
West Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Mike's has never failed to exceed my expectations regarding their service for my cars
My trust in Mike's Auto Service is reassured each time I use their service. Mike's opinion and decisions regarding service for my cars is constantly based on quality professional service long term. There's no price gouging, cheating and no risky shortcuts. He wants to build lasting relationships based on trust. The more I place my trust in him the more he is devoted to maintain that trust. I like working with him.
Recommended
Mike Z. from Mike's Auto Service And Repair responded on 02/12/2020 02:37 PM

Thank you Charlie, that means a lot!

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