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Mitchell Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,585 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
84
Total ReScores
4.7
ReScore Average
72
Net Promoter Score ®

Business Details

About

Mitchell Hyundai is located in Enterprise, AL, near Dothan & Fort Rucker. Our service center is staffed with highly skilled technicians who provide quality repair and maintenance services. Call or email us to set up an appointment today. Mitchell Hyundai is located in Enterprise, AL, near Dothan & Fort Rucker. Our service center is staffed with highly skilled technicians who provide quality repair and maintenance services. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(334) 308-1670

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
1600 E. Park Ave. Enterprise, AL 36330
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,585 Reviews)

BC
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Brad C.
Enterprise, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2023
0
Category: Service
Oil consumption
They know there is a problem with oil consumption on 2013 sonata but will not admit to it.

BC
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Bradlee C.
Enterprise, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2022
0
Category: Service
Oil consumption too much. They won't do whst they are supposr to.
They know there is an oil consumption problem. They keep putting me off. It's a shame you pay this much for a car and there is no support.

DG
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Dan G.
Enterprise, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2022
0
Category: Service
"market adjustment" price scam
This dealership has jacked up prices and does not sell vehicles at MSRP. You are better off going somewhere else to make your purchases. Tried buying a vehicle from them and they wanted 5k over MSRP. I took my business somewhere else. There are still honest dealerships around, you just have to be willing to drive.

JW
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Jennifer W.
Enterprise, AL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/19/2022
1
Category: Service
Hood latch on a 2020 Hyundai volosetor
Car was supposed to be repaired months ago....not one person said...it's out of warranty for that...but now oh it's $100.to fix something that was supposed to already been fixed...this car is two years old ...all our changes have been here...it's been to one other shop in PC when battery went dead and we had to get towed because hood latch broke...never never never have I had a cars hood latch broke at 2 years old...and I've had some pretty crappy cars....should of told us this months ago when car came in for problem...instead of now...

CH
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Celestine H.
Samson, AL
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2022
verified customerVerified Customer
5
Category: Service
Resolution not completed
The person who responded to my comments said some touch up paint would be ordered and I would be informed when it came in. I have not received it as of 4/24/22.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2022
Service Type: Repair
5
Category: Service
Routine oil change with car wash
Service provided was fine except the wait time. I feel the tech should have noticed the chipped paint on my hood and mentioned it to me.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/23/2022 01:44 PM

Thank you for the review on us here at Mitchell Hyundai.  I apologize about the wait time you experienced during your visit.  I checked the repairs and we did the oil change, garnish recall, and courtesy wash.  I apologize that our service advisor did not let you know how long the repairs would take. I will have a talk with my personnel about informing correct wait time.  Also, I have let our parts manager know to go ahead and order you a touch up paint pen for the chip.  I will let you know as soon as it arrives. I apologize for any inconvenience.  Thank you once again for your loyal business to us here at Mitchell Hyundai. 

Mitch Deese
Service Manager 


Verified Customer
Elba, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Mitchell Hyundai has provided excellent service on the three Hyundai vehicles we have owned over the past few years. Try it, you will like it.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/23/2022 10:20 AM

Thank you for the great 5 star review and loyal business! 

Mitch Deese
Service Manager


BW
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Brian W.
Kinston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service department
Great service department with friendly manager and staff. Also most salesman are very friendly when they walk by while I am waiting for service to be completed.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/17/2022 11:37 AM

Thank you for the great 5 star review! 

Mitch Deese
Service Manager


Verified Customer
Enterprise, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful service
Wonderful staff, oil changed, tires rotated and balanced. Washed and vacuumed car!
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/17/2022 11:37 AM

Thank you for the great 5 star review! 

Mitch Deese
Service Manager


JM
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Jarvis M.
Clio, AL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
I like the place but I always had to fix something wrong with my vehicle every else I purchased the vehicle.
I been spending a lot of money here at this place. The regular oil change always goes great. I continue to have problems with my vehicle. I always have to get something fixed or replace since I purchased the vehicle.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/12/2022 09:17 AM

Thank you for the review on us here at Mitchell Hyundai. I apologize about the cover not being put back on properly.  We are going to get that handled as soon as possible for you.  I remember talking to you about this situation the other day and i can assure you I am going to get it handled with priority and address this with my staff.  Thank you for choosing Mitchell Hyundai and bringing this to my attention. 

Mitch Deese
Service Manager

ROYCE M D., Service Manager from Mitchell Hyundai responded on 04/01/2022 01:52 PM

Good evening, I hope all is well. I have reached out to sure critic and asked them to send you a rescore. If for any reason you cannot rescore to a 5 star please let me know! Thank you once again for your loyal business here at Mitchell Hyundai service. 

Mitch Deese
Service Manager


Verified Customer
Enterprise, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Great!
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/12/2022 09:14 AM

Thank you so much for the great 5 star review! 

Mitch Deese
Service Manager


TR
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Tina R.
Dozier, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick convenient friendly staff!
Great customer service after the sale.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/12/2022 09:14 AM

Thank you so much for the great 5 star review! 

Mitch Deese
Service Manager


SD
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Stacy D.
Enterprise, AL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Very upsetting experience
I have not had a good experience either of the two times I’ve had to use this “Service Department”. The first time they killed all they killed all the electronics in my vehicle & had to keep it two days to figure out how to fix it. I was given a loaner car that was as far opposite on the quality scale of my vehicle as possible. You really should be given an equal or better vehicle since that’s what you’re paying for. Even having my car multiple days they couldn’t manage to change the oil, which I had scheduled, nor did they wash my car, which they specifically asked me if I wanted. I made another appointment online & was told I didn’t have one when I got there. I was pretty adamant that my oil was getting changed before I left. It did but I was told they didn’t have time to wash my car again. Whatever, but then my car was returned to me with grease smeared on the inside of the windshield (driver’s side) @ there were black, greasy handprints on my door & light gray-almost white-leather seats.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/07/2022 01:39 PM

Thank you for taking the time to review us here at Mitchell Hyundai.  We are currently investigating the on-line appointment issue. I want to apologize for the grease that our technician got in your vehicle. Usually the car wash attendants get off what they see if the technician does not but the 4 o'clock appointments usually do not get car wash as they close at 430.  Also, when we were working on carplay from 5 to 530 with you I would have been more than happy to clean it if I/we had seen it.  When would a good time for us to get it back in here to clean up our mistake. We will clean the grease and give the vehicle a good clean up for your inconvenience.   You should not have greasy prints on anything nor should you be expected to clean it yourself. I am addressing this with the technician now.   Thank you once again for your business! 

Mitch Deese
Service Manager


SS
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Samuel S.
Enterprise, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Good job as always.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/01/2022 01:01 PM

Thank you so much for the great review! 

Mitch Deese
Service Manager


RS
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Robert S.
Troy, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Vehicle service and sales
Really nice, friendly staff, great to deal with.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 02/23/2022 05:53 AM

Thank you for the great review! Always good seeing you during your visits! 

Mitch Deese
Service Manager


Verified Customer
Enterprise, AL
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good first service experience
Great facility and friendly staff. Some communication of service status can be improved.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 02/23/2022 05:52 AM

Thank you for the great 5 star review! 

Mitch Deese
Service Manager

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