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Motor Masters Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(128 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
4.0
ReScore Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(650) 524-3090

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4399 S El Camino Real San Mateo, CA 94403
Motor Masters Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(128 Reviews)

JH
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JUDY R. H.
Martinez, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Wonderfull Place to Get My Car Worked On!
I have been taking my cars into Motor Masters for over 10 years now. Mark and his crew have always been very helpful and willing to answer my questions. Their work has always been great with no complaints from me!
Mark S., President from Motor Masters Automotive responded on 03/11/2025 09:33 AM

It's fantastic to hear that you've been trusting us with your vehicles for over a decade! It's always a pleasure to know that our team can answer your questions and provide quality work without any surprises. We're honored to have you as a loyal customer. Here's to many more years of smooth rides and happy driving!


TA
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TAMIR A.
San Bruno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2025
verified customerVerified Customer
10
Very friendly
I had a great experience they provide great customer service
Mark S., President from Motor Masters Automotive responded on 01/06/2025 01:08 PM

We're so glad to hear that you had a great experience with us! It’s wonderful to know our customer service hit the mark. Our team aims to make every visit as smooth as a freshly waxed hood. If you ever need anything else, don’t hesitate to reach out. Your satisfaction is our fuel!

Mark A. Sutherland
President
(650) 524-3090

CP
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CHERYL P.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2024
verified customerVerified Customer
10
Part under warranty replaced quickly :)
Thank you Mark for replacing the tensioner so quickly - really grateful to you for keeping my old car running for so many years!
Mark S., President from Motor Masters Automotive responded on 12/16/2024 07:42 PM

We appreciate you taking the time to share your experience. It’s great to hear that the tensioner replacement was handled quickly. Keeping older cars running smoothly is our specialty—it’s like giving them a little extra life support! We’re always here to help if your trusty steed needs more care down the road.

Mark A. Sutherland
President
(650) 524-3090

Verified Customer
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
These guys are the best.
I really think they do a great job here.
Mark S., President from Motor Masters Automotive responded on 11/22/2024 11:41 PM

We appreciate your feedback and are glad to hear that you think we're doing a great job! It’s always our mission to keep your wheels turning smoothly, so hearing it from you makes our day. If you ever need anything else, just let us know—our toolbox is always open!

Mark A. Sutherland
President
(650) 524-3090

KW
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KELLYLYNN W.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2024
verified customerVerified Customer
10
Best Service and Status Updates!
Mark, President of MM, was/is the greatest shop president that I’ve ever worked with. He constantly provided me with updates about the progress of my much needed repairs (battery replacement, tire replacement and tire repair). He spoke in a language that most of us non-vehicle repair specialists could understand; I could clearly understand all of his recommendations. Not only timely and kind, I did my research and the pricing was wonderful. I highly recommend MM for any service you need…they cover all bases! Thanks, Mark! I’ll be back!
Mark S., President from Motor Masters Automotive responded on 11/01/2024 09:33 AM

We appreciate you taking the time to share your experience with us. It sounds like Mark has a gift for turning complex car repairs into a leisurely chat over coffee. We're delighted to hear that you found our updates helpful and that our pricing didn’t make your wallet weep! At Motor Masters Automotive, we strive to keep everything clear and simple, so you never feel like you're navigating a foreign language. We'll be ready to tackle any future automotive adventures you have in mind!

Mark S., President from Motor Masters Automotive responded on 11/22/2024 11:46 PM

Thank you for taking the time to give us a 5 star review. Also thank you for the trust in us on the repairs to your vehicle. Please feel free to contact us anytime if you need any service or repairs!

Mark A. Sutherland
President
(650) 524-3090

MR
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MARK R.
Belmont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
10
Mark for motor Masters fix the fuel line that was leaking on my wife's 2015 Yukon highly recommend his services.
Mark from motor Masters repaired my wife's leaky fuel line on her 2015 Yukon Denali. Excellent work!!
Mark S., President from Motor Masters Automotive responded on 08/26/2024 09:33 AM

Hi Mark! We're delighted to hear that you had a great experience with us at Motor Masters Automotive. Repairing a leaky fuel line is no small task, so it's fantastic to know that you found our work excellent. Your wife's 2015 Yukon Denali is a beauty, and we're glad we could help keep it running smoothly. If there's anything else we can do for you in the future, don't hesitate to reach out. Safe travels!


CG
CHARLES G.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
verified customerVerified Customer
10
Convenient and fast
Very flexible and fast.
Mark S., President from Motor Masters Automotive responded on 08/25/2024 09:32 AM

We're delighted to hear that you found our service to be flexible and fast. Your satisfaction is of the utmost importance to us, and we strive to provide efficient and accommodating service to all our customers. We appreciate your feedback and look forward to serving you again in the future!


PA
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PERRY A.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Very knowledgeable shop owner/mechanic.
Mark is a great mechanic. I've been going to him for my maintenance/repairs for two years.
Mark S., President from Motor Masters Automotive responded on 07/18/2024 12:22 PM

Hi there, Perry! Thanks for taking the time to share your experience with us. We're thrilled to hear that Mark has been providing you with top-notch service for the past two years. We appreciate your loyalty and look forward to continuing to serve you in the future. If you have any questions or need assistance, feel free to reach out. Drive safely!


JG
JOHN G.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2024
verified customerVerified Customer
10
Above and beyond
Mark was very helpful in getting my car back to running. He was troubleshooting and never gave up. Appreciate his efforts. Will definitely come back for any of my car needs.
Mark S., President from Motor Masters Automotive responded on 05/15/2024 09:33 AM

We're delighted to hear that Mark's troubleshooting skills helped get your car back on the road! We certainly appreciate your kind words and look forward to assisting with any future car needs. Thank you for choosing Motor Masters Automotive!


EG
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EILEEN G.
Burlingame, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2024
verified customerVerified Customer
10
All about the quality
Thank you, Mark for being very honest and letting me know what your expectations were and finding a solution from my older car. I appreciate it I value you and I will be back.
Mark S., President from Motor Masters Automotive responded on 05/08/2024 02:23 AM

Thank you for your kind words, Eileen! We're thrilled to hear that we could help find a solution for your older car. Honest communication is always our priority, and we're glad to have met your expectations. We value your trust and look forward to serving you again in the future. Drive safely and take care!


CP
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CHERYL P.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2024
verified customerVerified Customer
10
Great maintenance on my old car - thank you!
Thank you Mark for keeping my old car functioning - very much appreciated!
Mark S., President from Motor Masters Automotive responded on 04/04/2024 01:56 AM

Dear Cheryl,We're thrilled to hear about your positive experience with us. Keeping your old car running smoothly is our top priority, and we're delighted to have earned your appreciation. Thank you for choosing us, and we hope to see you again in the future.Best regards,Motor Masters Automotive


MM
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MAHMOOD M.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2024
verified customerVerified Customer
10
Excellent Professional Care and Service! Highly Recommend Motor Masters Automotive for all car needs and services!
We had a very positive and excellent experience taking our car to Motor Masters Automotive! The mechanic, Enrique went out of his way to provide the best possible care you can think of at the best prices available and we couldn’t be happier. Both Mark and Enrique were awesome to work with and they both truly cared about providing the best possible service and care and that is exactly what they provided, with the most affordable prices. We will always bring our cars to Motor Masters Automotive to get our car service. We highly recommend working with Enrique and Mark at Motor Masters Automotive. They did an awesome job, at a great price, with excellent and professional attention and care. Thank you very much Enrique and Mark! You guys at Motor Masters Automotive did an excellent job!
Mark S., President from Motor Masters Automotive responded on 02/17/2024 09:33 AM

We're thrilled to hear about your positive experience at Motor Masters Automotive! We're glad Enrique and Mark provided you with exceptional service and care at the best prices. It's fantastic to know that you're satisfied with our team's work. We appreciate your recommendation and look forward to seeing you for your future car service needs.


Verified Customer
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2024
verified customerVerified Customer
9
Oil change and service
Great service! Mark noticed some oil leaking when I brought the car in and he had the fresh oil, new filter and ring part replaced. They also checked and filled any needed fluids and adjusted the tire pressure for me. I am happy with the attention to detail provided and the courtesy and care given in regards to my car. I am now all set and feel safe for my upcoming road trip. Thank you!
Mark S., President from Motor Masters Automotive responded on 02/13/2024 09:32 AM

Thank you for your positive review! We're glad to hear that Mark provided great service and took care of the oil leak in your car. It's wonderful to know that you're satisfied with the attention to detail and the courtesy shown to you. We hope you have a safe and enjoyable road trip!


EJ
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ESVIN J.
San Mateo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2024
verified customerVerified Customer
10
Very good
Very good
Mark S., President from Motor Masters Automotive responded on 01/10/2024 06:42 PM

Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any other questions or need further assistance, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.


Verified Customer
South San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2023
verified customerVerified Customer
8
Great Service
They got the job done and were very nice!
Mark S., President from Motor Masters Automotive responded on 01/01/2024 02:11 PM

Thank you so much for your kind review! We're glad we could be of service and provide a positive experience.


Displaying Review 1 - 15 of 128 in total
Service Coupons and Posts
Thank you for the thumbs up! 👍 We’re thrilled to know you had a very good experience with us. Just remember, we always aim to rev up the service! 🚗💨 Come back anytime for more automotive adventures! #MotorMasters #CarCare
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Thanks for trusting us with your ride! 🚗💨 We're thrilled to hear you felt well taken care of. Mark and the team always aim to clear the haze of car troubles—like a good pair of headlights! Thanks for the recommendation! 🙌 #MotorMasters #ReliableService
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Thank you for the kind words! ?? We're glad Mark could rev up your Subaru's performance. Quick service and happy customers? That's our kind of lane! ?️✨ #MotorMasters #HappyCustomers
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Huge thanks for the shoutout! ?? Our brakes may be squeaky, but our service is smooth as butter! ? We're thrilled to hear Mark left you feeling safe and sound. Come back anytime for more automotive magic! #MotorMastersAutomotive #BrakeItEasy
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We're thrilled to hear you had a tire-rific experience with our team! ?? We're always here to keep you rolling, even when others are napping! Thank you for your kind words—can’t wait to see you again! #MotorMasters #CustomerCare
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?? Thank you for the awesome shoutout! We're thrilled you found our service quick and friendly. Our team works hard to keep things speedy so you can get back on the road! ?️ Come see us anytime you need a pit stop! #CustomerLove #MotorMastersAutomotive
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We're thrilled to hear that you had a great experience with us! ?? Our team is dedicated to providing excellent service and solving any situation that comes our way. Thank you for your support! #CustomerSatisfaction #AutoCare
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? We're delighted to receive such positive feedback, and we're thrilled to have you as a valued customer, Cheryl! Mark's attention to detail is unmatched, and we're grateful for your continued trust and support. #CustomerAppreciation #Grateful ?
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?? We're thrilled to hear about your positive experience! Our team takes pride in going the extra mile to provide top-notch service. Thank you for your kind words and for choosing Motor Masters Automotive! #CustomerSatisfaction #TopNotchService
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Thanks for the kind words, Peter! ? We're thrilled to hear that Mark provided speedy service and accommodated your schedule. We appreciate your support! #CustomerSatisfaction #LateNightService
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? We're thrilled to hear about your positive experience with us! Mark is a gem, isn't he? Thanks for the ❤️ and we can't wait to welcome you back! #CustomerSatisfaction #AutoCare
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? Thank you for the amazing review! ? We're thrilled to have helped you with your tire and provided great service. We appreciate your kind words and look forward to your next visit! #Grateful #GreatService #FairPricing #SanMateo
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Thanks for the kind words, Rudolph! ? We're glad you had a great experience with us. #MotorMastersAutomotive #SanMateo #HappyCustomer ?
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Thanks for the great review, Miguel! ? We're so glad you're happy with the results of your transmission service. #JobWellDone #SanMateo ?
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