Murdock Hyundai is conveniently located in Murray, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Murdock Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Murdock Hyundai is conveniently located in Murray, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Murdock Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".
David
We would love to visit with you about your experience with our Service department.
Please give me a cal when you are free.
Stuart Jack
(801) 262-6401
Hello, this is Craidan from Murdock Hyundai. I wanted to reach out to you on your survey that you sent in. I’m so sorry to hear about your last visit with us. Our Service and Parts Director will be in contact with you by the end of Monday. You are more than welcome to give us a call before then as well.
I arrived a half hour early of my scheduled time (3:30pm) I was informed by the gentleman I checked into with that wait times were expected around an hour and a half. I waited in the lobby and checked in on my car at 5:30pm. The front desk associate informed me that my car was not ready and that oil changes can take up to four hours. In about 15 minutes I watched my car driven to the outside lot and an employee bringing my key to the front desk. I returned to the front desk associate and let her know that my key was ready and I would like to sign the paperwork and leave. The associate informed me that the paperwork was not complete and she could not release the key to me. I waited another half hour and told her that I really needed to get going. She told me to speak with a service tech to see where my paperwork was. I attempted to do so, but being 6:15pm now there was a skeleton staff and no service techs outside. I returned to the front desk and let her know that I wasn't able to find anyone and that I really needed her to release my key back to me.
She finally left to search for a service tech and came back about 15 minutes later. She informed me that my service was complete and they lost my paperwork. She gave me my key, thanked me for my patience, and let me leave. In total my wait was 3+ hours (on a simple service I scheduled 3 months in advance). I did not receive my usual paperwork, inspection report, and the service center failed to report my service to CarFax (they typically do this).
While this is my first negative experience with the service center in 4 years, it has made me question whether it is worth my time and trust to continue using the service and the "Free Lifetime Oil" perk that I received with the purchase of my vehicle.