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Chris M.

Eagle Mountain, UT

This review is currently pending verification from the business.

04/11/2025

Category: Service

Avoid their service department

My experience buying a new Santa Fe here started great (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (non-functional rear seat heaters) took nearly four months and four separate service visits to resolve, as well as a bunch of time on my own with Hyundai support.

Appointments consistently took much longer than promised, despite initial assurances of half-day service. Communication was very very poor; I frequently had to chase staff for updates after promised calls/texts were missed. During the process, they ordered 2 parts to fix the left and none to fix the right seat heaters, delaying the fix further. Worse, the service advisor initially tried to suggest we were responsible for their delays and inability to meet timelines.

It took escalating to everyone in upper management to get focused attention, including arranging a loaner car for the final repair attempt for the seat heaters. Even then, the dealership couldn't fix the Bluelink system after multiple tries over several weeks. I ended up fixing it myself after contacting Hyundai Bluelink support directly and following up with them multiple times for 3 weeks.

The entire process involved significant inconvenience: multiple 1.5-hour round trips (45 mins each way), unexpected delays, constant follow-up, and immense frustration. While management eventually apologized and the initial issues were finally fixed, the repeated failures, poor communication, damage to my vehicle, and wasted time have completely eroded my trust in this service department. Despite purchasing the vehicle here and being offered perks like free oil changes, I will not be returning for any future service.

Ethan M.

Mapleton, UT

2020 Hyundai Palisade

This review violates the SureCritic Review Policy.

Employees worked with

JACOB W FRANCIS

Assistant Service Manager

Jake F.

Eagle Mountain, UT

10/22/2021

Category: Service

Not Great

To be honest- the whole thing was a mess from the start. I’m giving them two stars because the salesperson Diane was very nice. She was also incredibly patient with me as I was always checking in to see if she had any information about when my car would be delivered. Besides that, there’s not many positives about my experience.

This all started in July of 2021- I went in and “ordered” a 2022 Hyundai Tucson Hybrid SEL - Amazon grey exterior and grey cloth seats. I put my deposit down, and sign a form that outlines exactly what I had ordered. About 3 weeks ago, Diane let’s me know that my car is on its way- Amazon grey with grey interior. Needless to say, when I showed up and saw my car out front, I was very surprised to see it had black seats. I told Diane that this wasn’t my car- but she showed me the window sticker and it’s listed as Amazon grey, grey interior, black seats. At this point I don’t even know if they make the car with grey seats and neither does Diane so I said forget it- I will take it as is (I actually like the black so it worked out- but it’s a little concerning that nobody seemed to know what colors the seats actually come in).

We start the paperwork. I tell them I have a loan set up through my credit union. They say they need all my personal information to “match” my loan from the credit union to the purchase of this vehicle. That doesn’t seem right to me. After a lot of back and forth with Diane- she finally sends over some other guy (not sure his name). I finally get him to admit that they want me to start a new loan with them, so that they could make some money off my loan. I get it, but I wish somebody would have been up front to me about that. I had brought a personal check (I was told that was fine a few hours earlier and that my personal check would be sufficient to take my car home that night) Turns out that wasn’t the case- the only way I was leaving the dealership with my car that night was by letting them run a new app with my credit union. It was 8 PM- my wife had dropped me off, I had no other choice- so I let them do that.

Now, I know the market is crazy right now and I fully expected to pay MSRP on the car- but perhaps I was a fool to think Murdock would be willing to do something that would make me feel like I was a valued customer. Boy I was wrong. I explained that all of the extra “accessories” that my car came with were marked up, and that I could buy the same exact ones for less money on my own. I asked if they would be willing to subtract the difference off the price of the car (it was like $116 bucks) or if they could throw in an extra accessory- they said no. In fact they said “just be grateful we aren’t selling over MSRP.” Cool- so I’m supposed to be super grateful and feel like I got a killer deal by you not marking up the price over MSRP… got it.

This next part is on me- I should have read every line carefully on the sale contract, but did you know that Murdock will charge you $150.00 bucks for nitrogen in your tires? Not one person bothered to tell me that- I found out when I took a closer look at home. You would think for 150.00 bucks I would at least have the cool green tire stem covers, right? Nope, none of my tires have the caps. You know what else it doesn’t have? Windshield wiper fluid. It’s bone dry. Diane told me to come by the shop and they will fill it up for me. Instead of driving 25 mins to get free washer fluid, I will do it myself. But that got me thinking- how are my other fluid levels? Does my car have the right oil in the engine? What else could possibly be missing?

At the end of the day- I’m very happy with my purchase. The car is amazing and I love it. I’m grateful for Diane’s patience with me. All of the other aspects of my car buying experience were pretty sub par. Will I buy another car from them? Doubtful. Would I recommend them to family and friends? I don’t think so. They did nothing to make me feel valued at all. I will add though- if you buy a car this month they will throw in a Murdock blanket and it’s pretty cozy!

John Q.

Magna, UT

09/04/2021

Category: Service

WORST EXPERIENCE!!!!!!!!!

Worst experience I've ever had with a dealership I would never recommen them to anyone.They lied about what they would give me for my vehicle. They told me they would give me so much and then once they found out what I owed on it they only wanted to give me what I owe the vehicle. I will never buy a vehicle from this place ever again. And the sucky thing about They pulled my credit and then all of a sudden changed the value of my trade. So I was pretty much stuck since they pulled several credit for for hard inquiries so it didn't my credit pretty bad when they kept going out to different financial institutions. Now these hard inquiries are stuck on my credit for 2 years. Just hope no one else ever gets screwed over like I did. So my suggestion is to make sure they're gonna give you what they said before having them pull your credit and have them change everything it's ridiculous worst worst dealership I've ever been to. I jumped online to see if they posted my trade and they're gonna make $11,000. More than they give me. And I understand they're there to make money off your trade but that's ridiculous to make $11,000 Profit.

Brian R.

Pleasant Grove, UT

This review violates the SureCritic Review Policy.

Brian R.

Pleasant Grove, UT

2016 Hyundai Sonata Hybrid

This review violates the SureCritic Review Policy.

Mark B.

Lehi, UT

2019 Hyundai Ioniq Hybrid

This review violates the SureCritic Review Policy.

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