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Murray's CARSTAR Collision

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(741 Reviews)
-100
Write a Review

Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Full Service vehicle Collision shop located in Des Moines, Washington Full Service vehicle Collision shop located in Des Moines, Washington

Categories
Auto Body, Body Shop, Collision Repair
Contact
(206) 824-8454
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 11:00 AM
Sun
closed
* Pacific Time (Us & Canada)
22001 Pacific Highway South, Suite 101 Des Moines, WA 98198
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Murray's CARSTAR Collision's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(741 Reviews)
Write a Review
Recent Reviews
KB
gravatar
Kory B.
Kent, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/29/2025
0
Made us total our Tesla
My wife took her car there after being hit by another driver. The car was drivable when it was delivered to carstar. They disassembled car to a point to assess the damage and repairs costs. The insurance company totaled the vehicle. We wanted to ‘buy’ the car back to have it repaired at a different shop since this shop does not repair totaled cars. Carstar refused to return the car back to us in the condition it was given to them. We contacted two other repair shops and both said they would not repair a car that was disassembled. The other shops also stated they would return a car in the cont received. So in a nutshell, they held the car hostage so we had no other recourse but to total the car with no option to repair it! We went in to get the last of our possessions from the car. We complained about not being able to get the car repaired and told them we would review our experience accordingly. Only then they offered to put the car back together if we signed a waiver. My wife asked them repeatedly to do this and they said they would not. It took a threat of a poor review to get what we asked repeated for.
PC
gravatar
p C.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2022
0
Do Not Use This Auto body Shop
Beware!! This place is a complete rip off!! Do not trust the estimator Gina with the funny looking eyebrows. She a liar and a cheat. She was trying to way over charge me for car repairs thinking I didn't know better and wouldn't look into her lying estimate. Do your research. I will be reporting her and this business to the BBB. Horrible Auto Repair Shop and a truly shady place.
PC
gravatar
P C.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2022
0
Do Not Take Your Car Here !!!
Beware!! This place is a complete rip off!! Do not trust the estimator Gina with the funny looking eyebrows. She a liar and a cheat. She was trying to way over charge me for car repairs thinking I didn't know better and wouldn't look into her lying estimate. Do your research. I will be reporting her and this business to the BBB. Horrible Auto Repair Shop and a truly shady place.
FM
Fatuma M.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
verified customerVerified Customer
Category: Collision
Fatuma said this business did the job well done. They were quick and had her vehicle ready 3 or 4 days earlier than she was promised.
Recommended
LH
Larry H.
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
verified customerVerified Customer
Category: Collision
Larry said the staff are a great team. He is satisfied with the repair they provided. His paint on the bumper maybe a little off, but he does not see how they could have done a better job.
Recommended
DS
Dixie S.
Des Moines, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
verified customerVerified Customer
Category: Collision
Dixie said the repair was great.
Recommended
RB
Ruth B.
Des Moines, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
verified customerVerified Customer
Category: Collision
Ruth said they did a good job and they kept her well informed.
Recommended
AW
Adrienne W.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
verified customerVerified Customer
Category: Collision
Adrienne said they are the best.
Recommended
JC
Jerry C.
Des Moines, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
verified customerVerified Customer
Category: Collision
Jerry chose not to elaborate on his satisfaction with his overall experience.
Recommended
CM
Christopher M.
Seatac, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
verified customerVerified Customer
Category: Collision
Spoke with Amber . She said Brittany and Lisa were awesome and kept her well informed. She said there was a 1 day delay because they were waiting for a part.
Recommended
JS
Jacob S.
Des Moines, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
verified customerVerified Customer
Category: Collision
Jacob said the business was super communicative and they did a good job. He also said to tell the business thanks for the customer service.
Recommended
BM
Brian M.
Seatac, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2019
verified customerVerified Customer
Category: Collision
Spoke with Laura. She said the staff did a pretty good job, but it took longer to get started on the vehicle than she expected.
Recommended
DK
David K.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
verified customerVerified Customer
Category: Collision
David said the staff is always very friendly and the customer service is great.
Recommended
CW
Colleen W.
Burien, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
verified customerVerified Customer
Category: Collision
Colleen said the staff had great customer service, and the body work done was of high quality. She recommends them, they're professional and friendly, and really good at answering the questions that she had.
Recommended
KB
Kris B.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
verified customerVerified Customer
Category: Collision
Kris said she was satisfied with her experience. The technicians did what they said they would do and she was updated throughout. The repairs were done in a timely manner.
Recommended
Displaying Review 1 - 15 of 848 in total
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