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Myerscough Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(534 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Myerscough Automotive is a local, family owned and operated business based in Charleston, IL. The owner has been working in this industry since 1994 and has an associate's degree in automotive technology. We have decades of experience working on Ford, General Motors, and Chrysler. Count on us to make sure that your vehicle is safe and in Myerscough Automotive is a local, family owned and operated business based in Charleston, IL. The owner has been working in this industry since 1994 and has an associate's degree in automotive technology. We have decades of experience working on Ford, General Motors, and Chrysler. Count on us to make sure that your vehicle is safe and in prime driving condition. Since we opened on November 1st, 2010, we have gained experience with Toyota, Honda, Nissan, Volkswagen, BMW, Hyundai, and other classic vehicles. We are equipped to handle any car or light truck vehicle that needs a repair. Weekdays we return all your calls and emails within 24-hrs and weekends ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(217) 345-5373

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
920 18th St Charleston, IL 61920
Myerscough Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(534 Reviews)

Verified Customer
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Quality service & knowledgeable staff
Service was provided timely and without issue. Clearly communicated objectives, value oriented pricing for quality service, and knowledgeable staff there to assist customers with limited automotive knowledge. Class act all around.
Rob M. from Myerscough Automotive responded on 03/27/2025 02:19 PM

We’re delighted to hear about your positive experience with us! We're glad you felt taken care of; after all, we're here to make the process as smooth as your ride. We appreciate you sharing your thoughts!  Thank you for the great review!


MP
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Maggie P.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
9
They always treat me right.
They get you in quick and do it right.
Rob M. from Myerscough Automotive responded on 03/23/2025 01:13 PM

We're glad to hear that you experienced our speedy service and attention to detail! Your business means a lot to us, and we're always here to ensure your vehicle runs smoothly.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Awesome
Wonderful service
Rob M. from Myerscough Automotive responded on 03/12/2025 07:41 AM

We're delighted to hear you enjoyed our service! It’s always our goal to make the car care experience as smooth as possible. If you have any other feedback or need assistance in the future, feel free to reach out. Safe travels!


JL
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Jim L.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great experience with Rob’s staff!
Rob’s staff came our house with a tilt-back, picked up an old work truck and got it running in a day! Great experience!!!
Rob M. from Myerscough Automotive responded on 03/03/2025 08:12 AM

It's fantastic to hear that our team made quick work of resurrecting that old work truck! Nothing like a tilt-back and a little automotive magic to breathe new life into a vehicle. We aim to make experiences like this as smooth as a well-oiled engine. If your truck starts trying to join a classic car show, just let us know!


Verified Customer
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Excellent service
Very good team
Rob M. from Myerscough Automotive responded on 03/03/2025 08:12 AM

We appreciate you taking the time to share your thoughts. It’s great to hear you had a positive experience with our team.  If you ever need anything else, don’t hesitate to reach out.


CL
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Chad L.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Great customer service
We have used Myerscough Automotive for several years for our personal and business vehicles. Friendly service when we go in there and they get the job done quickly. I feel they go above and beyond most auto repair shops.
Rob M. from Myerscough Automotive responded on 02/28/2025 08:54 AM

It's fantastic to hear that you've been relying on us for both your personal and business vehicles all these years. We're certainly happy to hear our friendly service and quick turnaround have left a great impression. We appreciate your loyalty and are always here to keep your wheels turning smoothly.


Verified Customer
Mattoon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Good diagnostics
They solved my problem!
Rob M. from Myerscough Automotive responded on 02/27/2025 07:22 AM

We're happy to hear that we were able to solve your problem!  We’re always here to lend a hand (or a wrench)!


JR
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Jessica R.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Brakes
Great service for my brakes as I needed them inspected then change they were friendly and got me where I needed my car to be
Rob M. from Myerscough Automotive responded on 02/19/2025 03:12 PM

It's fantastic to hear that our team was able to give your brakes the attention they needed while keeping the experience friendly! We understand how important it is to get your car back on the road safely. If your wheels ever need more TLC, you know where to find us. Safe driving!


BB
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Bernie B.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Great service at a fair price
Rob and his staff are professional and do a great job
Rob M. from Myerscough Automotive responded on 02/18/2025 10:03 AM

It’s fantastic to hear that you had such a positive experience with Rob and the team. Professionalism is a cornerstone of what we aim to provide, and it sounds like they hit the mark! Your feedback means a lot to us!


Verified Customer
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Very Polite and waiting area kid friendly
They were very fast with the service and friendly. My children had fun with toys to play with that kept them entertained while waiting. Very affordable for the services that my car needed.
Rob M. from Myerscough Automotive responded on 02/17/2025 12:04 PM

We're glad to hear that you had a speedy and friendly experience with us! It's great to know our prices made your visit even more pleasant. We appreciate you taking the time to share your thoughts, and we look forward to providing the same level of service next time around!


CP
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Caroylyn P.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Very satisfied
Very pleasant and friendly. Will take you back home after you leave your vehicle for service if you don't have a ride (in town anyway). Tell you the correct amount for the work that is being done and call you when it is completed. They picked me back up at home to take me to the shop to get my car. I have had work done before ay Myerscough’s and have been extremely satisfied!
Rob M. from Myerscough Automotive responded on 02/12/2025 02:29 PM

We're delighted to hear about your positive experience! We pride ourselves on providing a seamless experience and appreciate your kind words about our services. Your loyalty means a lot to us, and we're here whenever you need us next—be it a ride or a bit of car TLC.


JL
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Jim L.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Regular Maintenance is kept up to date by Meyerscough Automotive!
Rob’s crew makes time to get all our vehicles in for regular maintenance and tire rotations. Lots of miles and they keep on running!
Rob M. from Myerscough Automotive responded on 02/12/2025 09:22 AM

We're glad to hear that Rob's crew is keeping your vehicles in tip-top shape! With all those miles, it sounds like your vehicles are gearing up for quite the adventure. Here’s to many more smooth rides ahead!


TP
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Theresa P.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Super fast service
Appointment made with ease via online & speedy service, the wait time was very short compared to other places I’ve been to. Happy customer!
Rob M. from Myerscough Automotive responded on 02/10/2025 01:52 PM

We're delighted to hear that your experience with us was great!  We look forward to keeping your wheels turning without the wait!


BG
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Brenda G.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Fast and friendly service.
Thanks for getting the car in so quickly. Much appreciated.
Rob M. from Myerscough Automotive responded on 02/10/2025 11:48 AM

We appreciate you taking the time to share your experience. We're glad we could expedite the process and get you back on the road without the wait. If there’s anything else we can do for you in the future, just give us a shout. Safe travels!


MS
Mitch S.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great service and knowledgeable automotive repair
Myerscough Automotive were quick to diagnose needed repairs to my car and their estimates were reasonable and honest. I would definitely recommend this business.
Rob M. from Myerscough Automotive responded on 02/07/2025 08:45 AM

We appreciate you taking the time to share your experience with us! We aim to provide honest and reasonable estimates because no one likes a surprise. Your recommendation means a lot to us!

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