Service Department's Reviews

4.5

(2,102 Reviews)

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Aaron L.

Maryland Heights, MO

This review is currently pending verification from the business.

04/11/2025

PLEASE READ IMPORTANT WARNING

PLEASE READ IMPORTANT WARNING: General Sales Manager Gary (GG) was a hateful liar to loyal Napleton customers 3/27/2025 (I don't like writing this review - but it was towards my wife who is not white and me her husband who is); Gary negotiates and agrees to a car deal but then reverses course and pretends none of it ever happened for some reason - so very strange how everything changed and went downhill after Gary heard my wife's accent. We are really disappointed with Gary and this dealership. This is not a proper or professional way to treat people or do business. Extremely dissatisfied!

***Should have done better research on Napleton - from the Federal Trade Commission Government website from April 1, 2022, "FTC Takes Action Against Multistate Auto Dealer Napleton for Sneaking Illegal Junk Fees onto Bills and Discriminating Against Black Consumers
Napleton Auto will pay a record-setting $10 Million in case brought jointly with the State of Illinois".

Yvette F.

Florissant, MO

2020 Hyundai Tucson

This review violates the SureCritic Review Policy.

Jeremy C.

Wentzville, MO

12/30/2021

Alex B this is for you! DONT BUY HERE!!!!!

Alex B. You obviously didn’t even understand the issue! Clearly I was talking about the horn not working! How dare you say that I had brought alcohol to your establishment or was intoxicated. That is totally a false statement. I came directly from work and sat there for 3.5 hrs to tell me you couldn’t do anything for me. Don’t worry pal, guys like you make me want to push to get your type out of business!

JOHN N. from Napleton Hyundai responded on 12/31/2021 05:58 AM

Thank you for your feedback.

Jeremy C.

Wentzville, MO

This review violates the SureCritic Review Policy.

D T.

Saint Louis, MO

12/18/2021

Sales

Saw a vehicle online. Said to contact for special pricing. I did. I called Annie about a certain vehicle and she said it was there and I scheduled an appointment for an hour later. Thiught I might get a better online price. But I got there and the vehicle wasn't there. I talked with a sales agent and saw a similar one I was interested in. When financing came about, the price was over 1000+ more than the online advertised price. He said it was due to the car shortage.
Understood! But why advertise a fake price? This place is bait and hook. Stay away. This place is like a used car dealership. They bring out phony paperwork and when you question it...All of the sudden...hours later. Here's some real paperwork. Last dealership I was at..Bommarito Chevy, just last year..the finance guy sat me in his office as he tried to negotiate deals. Hhhhmmmm!

Stephen C.

Belleville, IL

2020 Hyundai Kona

This review violates the SureCritic Review Policy.

GARY I H.

Arlington Heights, IL

09/03/2021

COMPLETE SCAM W/O VASOLINE

Bought a car from Chris Napelton now a hour later felt I was hosed called back THEN SALESMAN WANTED TO WIGGLE OUTTHEN ASKED FOR THE FINANCE MANAGER TO CALL NOTHING AND THEN ASKED FOR THE sALES mANAGER WHICH IIN REALITY IS CHRIS NAPELTON HE SAID WOULD CORRECT CONTRACT HAVE CALLED OVER 20 TIMES RINGS TO WRONG DEPARTMENTS OR PHONE PICKS UP AND HANGS UP CHRIS NAPLETON AT HODA IN MORTON GROVE

Marilyn B.

Taylor, MI

07/19/2021

Poor service

My friend a senior citizen was robbed out of her money. They initially took $3000 plu trade in for a small tiny car that was not appropriate for a handicapp older person, The car was returned in March and another was given that that was also not appropriate for a senior, not to mention that her $3000 deposit an trade in was not applied toward the new car.

Not Recommended

Teresa W.

Boynton Beach, FL

06/12/2021

Horrible Customer Service

I went to the dealer on a Saturday, my first big mistake. I was met immediately by Fenton, the salesman. After finding out what I wanted he disappeared for appx. 1/2 hour, finally bringing a car to test drive. When we finished, he disappeared for another 1/2 hour, finally coming back to negotiate. After coming to deal, I had to see the credit man for which we sat doing nothing and hearing nothing from the salesman or anyone else for 1 hour and 20 minutes. Other salesmen came to their customer offering them water and popcorn and informing them of what was going on. We got nothing. Salesman came one said credit man was busy after alll it was Saturday;. When he explained the operation of the car it was quick because he had to deliver a car to Port St Lucy and it was getting late. The next day I had to figure out how to get the lift to go up all the way and how to unlock a child lock on one of the doors. When the survey came out I gave him one star. I got a call from Jeffrey Johnson (don't know what he does or if he even works there) telling me that because I have such a low rating the salesman would not get his $2500 bonus and if I would change the rating the dealership would send me a check for $500. Well I'm sure the salesman got his bonus but of course I never received any check. I email Mr. Johnson 3 times but of course do answer. I emailed the dealership and again no answer. I can't say I'm surprised. But if it should happen to you get the check first. They obviously will say anything and lie to get what they want. Great customer service. Everyone I dealt with was very unprofessional. Not to be informed about what was happening just shows the concern they have for their customers. So if you go to this dealership try not to go on a weekend unless you want to spend most of your time sitting around. Now let's see if I get any answer to this review.

Not Recommended

Jackie B.

O Fallon, IL

05/25/2021

Worst Experience Ever

I am writing today to hopefully save someone from having a horrible experience like we did. We had been searching for a Santa Fe and found one on Napletons website. We live just outside MO and figured it was a nice enough vehicle to drive the extra miles to see it. I also submitted my information on my trade in as that would be an important part of the deal. Unfortunately I wasn’t able to go, but my wife and daughter went for me, and what a mistake that was.

Issue 1: the listing for the vehicle was extremely deceiving. No where in the description OR the pictures did it show that there was obvious body damage. I’m not just talking about minor dents and scratches but damage left over from a pretty serious accident and/or neglect, and whoever attempted to fix it did a terrible job. There were pieces missing from the wheel well, screws were loose, the fender was popping out, the back bumper was cracked, the front bumper was scratched and cracked, the rotors (all 4) were rusted, the exhaust pipe was rusted and cracked, paint was peeling…I mean I could go on and on. And that was only obvious issues, I can only imagine what kind of damage existed that wasn’t obvious and how it would effect the vehicle long term. Thank god we had the sense to take it to a mechanic PRIOR to purchase and he educated my wife about the condition of the car. How they could even try to sell something like that without disclosing this information should be illegal, and is obviously in bad faith.

Issue 2: we were deceived on how much our trade in would be worth. I filled out the online questionnaire and was truthful about everything. It came back with an estimate of 9700-12000. When my wife took it to Napleton and got the estimate they offered her $8500..and that was after the salesman had seen the online offer. You always hear that these offers are just bait to get you in the store…and that was absolutely true in this case. Total lies and deceit.

Issue 3 - and the most important. The salesman, Uther Williams treated my wife like absolute CRAP. I don’t know this man, but I do know my wife and she is very patient and kind. Uther from the very start took advantage of this situation and at every corner bullied her. After my wife decided she wasn’t going to buy the car Uther became combative with her, telling her that SHE was wrong to take it to a mechanic and that he didn’t care what the mechanic said. My wife repeatedly asked for her key back so she could leave and for an entire hour he refused, instead telling her she should just spend more money, she should just buy new, she didn’t know what she could afford, he told her she wasn’t listening — WHO SAYS THIS KIND IF STUFF?!? He continued to refuse to get her key but instead brought up a new Tucson. My wife said it felt like dealership rape - no matter how many times she said no he would not listen to her. It wasn’t until more customers walked in did he finally get her key and moved on to his next victim.

Do your research before coming here. Check out other review websites like Yelp and you'll see that we're not the first or the last to be treated like this. Awful awful place and we will definitely never be back.

Not Recommended

Warisa A.

Florissant, MO

2017 Hyundai Elantra

This review violates the SureCritic Review Policy.

Djilali K.

O'Fallon, MO

2013 Hyundai Sonata

This review violates the SureCritic Review Policy.

Christopher M.

Saint Louis, MO

2013 Hyundai Sonata