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Napleton River Oaks Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,343 Reviews)
54
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
101
Total ReScores
4.5
ReScore Average
54
Net Promoter Score ®

Business Details

About

Napleton River Oaks Hyundai in Calumet City, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Napleton River Oaks Hyundai in Calumet City, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(708) 868-6500

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
1985 River Oaks Drive Calumet City, IL 60409
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,343 Reviews)

RC
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Roxanne C.
Calumet City, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
10
Category: Service
2025 GV70
Went to the dealership to get an oil change and Latonia approached me about upgrading my vehicle.I told her what I wanted to pay and she made that happen for me when I thought it wasn’t possible.I am now the owner of a 2025 GV70 Genesis truck and I just love everything about it.Latonia was polite,welcoming,and determined to get me the deal I wanted.I never felt pressured or anything and she assured me that the process would go smoothly since I didn’t have a lot of time due to me having to be at work at a certain time.Thank you so much to Latonia and the team at River Oaks Hyundai for putting me in my dream vehicle two times in a two year period.

CW
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Cynthia W.
Glenwood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2022
10
Category: Service
Personal experience
I walked into three River Oaks Hyundai dealership, and there I was greeted by a friendly lady. She greeted me by first asking if I needed any help I informed her that I may be interested in buying a new vehicle but I just wanted to shop around for now, she said her name was Latonia. So I am seriously considering going back, and I will make sure that I ask for Latonia.

LR
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Lisa R.
Palos Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2022
10
Category: Service
Excellent service by Jevon
On Friday June 3,2022 my husband and I test drove a GMC Sierra 1500 and Jevon was our sales contact. Jevon answered every question we had about the vehicle and was very accommodating during our test drive. I would highly recommend Jevon to anyone looking for a vehicle he made our experience pleasurable.

QG
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Quinn G.
Crestwood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Mike Winfrey gives me exceptional service every time I go to Napoleon. He is one of the reasons that I keep coming back to the dealership.

TK
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Thaddeus K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I've been going to Napleton for many years and they have has always provided great service.

SW
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Staneeda W.
Channahon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My regular Oil Change.
I love Hyundai’s Warranty, I haven’t found any other dealer with the same type of warranty. My husband and I have been Hyundai owners since 1987.

PS
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Pedro S.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Hyundai 2017 Santa fe
Bad experience
The car failed again with the same problem after two days of use

Verified Customer
Harvey, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
The service is fast and staff nice

DW
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Debra W.
Calumet City, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Oil change visit
Good service, friendly staff this visit.

RE
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Rebecca E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Worker are nice and fast
Staff sre nice and service was exceptional

RT
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Rita T.
Calumet City, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
9
Category: Service
Oil change
My services at Napleton Hyundai have always been excellent. However, the oil changes are too expensive!

Verified Customer
Calumet City, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Vehicle Maintenance (oil change)
As stated in the review, I've always received good service from service department. However, I do fell that the oil changes are rather expensive.
ZBIGNIEW M G. from Napleton River Oaks Hyundai responded on 03/19/2022 08:28 AM

sorry to hear that we did not meet your expectations, please advise on where we let you down, and how we could have made the experience better for you, thanks! 


WD
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William D.
Valparaiso, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Minor Recall that was addressed with urgency.
Great service with reasonable pricing on repairs. More importantly is the Customer Service. Rating high as Erik Paulsen,
Service Advisor with Napleton's River Oaks Hyundai addressed a minor recall following an oil change. He was in constant communication with me personally from the time part arrived, scheduling service and answering all my questions. Was in and out following repairs and kindly staff. Very rare these days I must add. Great Team!

LO
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Louis O.
Hammond, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
All around excellent experience.
Would definitely return and would highly recommend to others.

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Excellent customer service
Excellent customers services in a timely manner.
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