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Napleton North Palm Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,640 Reviews)
62
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
193
Total ReScores™
4.9
ReScore™ Average
62
Net Promoter Score ®

Business Details

About

Napleton North Palm Hyundai is conveniently located in Lake Park, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Napleton's North Palm Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an Napleton North Palm Hyundai is conveniently located in Lake Park, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Napleton's North Palm Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(561) 622-0101
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3703 Northlake Blvd Lake Park, FL 33403
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,640 Reviews)
Write a Review
Recent Reviews
BH
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Barbara J H.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
10
Category: Service
This My Second Time At The Dealership Within The Past Two Weeks.
Ms Jennifer Kennedy Was Definitely A Gem. She Was Very Nice And Very Helpful. She Made Sure That I Was Fully Protected On All Ends Pyror To Me Closing The Deal On My New 2025. You Guys Definitely Rock There And Yall Made Sure I Was Definitely Satisfied A Second Time. I Will Definitely Buy Here Again. ?❤️
BH
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Barbara J H.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
10
Category: Service
This My Second Time At The Dealership Within The Past Two Weeks.
Mr Randy Simmons Is The Real Mvp. This The Second Car I Bought In The Past Two Weeks. The First One Was Total Loss After Only Having It For Six Days. I Was Heartbroken. I Called Mr Randy And He Told Me I Can Get You Another Car, And He Did Just That. I Will Definitely Buy Again And I Will Send Others To See Mr Randy As Well. ??
AW
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Arleen W.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
10
Category: Service
Craig Vitti
Thank you Craig Vitti for taking the time to show me the cars on several Napleton lots.
AW
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Arleen W.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
10
Category: Service
Craig Vitti
Thank you Craig Vitti for taking the time to show me the cars on several Napleton lots.
AW
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Arleen W.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
10
Category: Service
Craig Vitti
Craig gave me a lot of attention when I was searching for a new car. Thank you Craig for all your help!
AW
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Ar W.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2024
10
Category: Service
Craig Vitti
Thanks to Craig Vitti I am very satisfied with the car he showed me and will be leasing.
LS
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Leticia S.
West Palm Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2024
0
Category: Service
Partes y servicios
El día de hoy fui para mí cambio de aceite muy mal servicio desde que llegué hasta que me fui ni tan si quiera resetiaron el carro así que pongo en duda que haya hecho el cambio muy mal servicio pesimo.
AJ
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Antonio J.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
10
Category: Service
Purchased a vehicle
The service was very good and the employees were very friendly and helpful and I would highly recommend this dealership to anyone who would like to purchase a vehicle.
RG
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Rafael G.
Hollywood, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/16/2023
5
Category: Service
Horrible experience dealing with the finance dept.
I purchased my 2019 Santa Fe from Northlake Hyundai. They were very attending before and while buying the car. I spoke with the Finance Manger Michael Sellitti. He did the finance part of the sale and mentioned that I would be getting a refund on the warranty on my previous car. That was 3 weeks ago. I am still waiting and now Michael is no where to be found and the sales rep is also ghosting.
JK
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Joe K.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
10
Category: Service
AC Repair
Just had my Air Conditioner fixed. My service advisor Carrie provided my Excellent Customer Service. She kept me updated on repair and also made sure price quoted was the price I paid. Carrie answered all my questions and got back to me in a few minutes everytime I left a message for her. Excellent Customer Service is why I will continue to have my car serviced here!
JK
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Joe K.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
10
Category: Service
A/C Service
I want to thank Carrie my service advisor for her excellent service keeping me informed about what was going on with my car. Her updates and making sure work was done properly. Also quoted price and made sure it was correct. Excellent customer service!
PW
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Paul W.
North Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2022
10
Category: Service
Service with a smile !
Had my G-80 serviced last week. Jenna B. ( my service manager) greeted me with a smile , got the work done as promised , car is running like a top !! Thanks Jenna !!!
MC
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Michael C.
Lake Worth, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
0
Category: Service
Do not recommend
My Wife and I bought a 2021 Hyundai Kona in March of 2021. We were very pleased with the service and price. However, after 6 days of having the vehicle we noticed the brakes were not braking properly. We took it into service and it turned out that the entire braking system needed to be changed. Please note this was a brand new 0 mile vehicle. We were not satisfied and reached out multiple times to the salesman and several managers. After almost 2 weeks we finally got a hold of someone. After a lot of back and forth they agreed to replace the Kona with another Kona, which was great. However, it took us hell and high water to get a hold of someone. Fast forward to November 2022. The car only has 36,000 and we noticed a weird sound coming from the engine. The day before bringing or more so TOWED into the service department. The car kept shutting off on my wife on her way home from work. Leaving her broken down in the middle of the road. After finally bringing in the vehicle to the service department. We had to wait 2 days before getting an answer as to what was going on with the car. Mind you. We have been bringing in the vehicle for its regular maintenance and keeping it up to date on everything. After waiting two days. The service advisor told us the vehicle needed a new engine. Again, 2nd car and again a full replacement of something. I was told they need to contact Hyundai to get an approval for a new engine. Which will take 24 to 48 hours. At this point we do not know when we will get our car back, and if at all. We jumped online and began reading forums about the latest Hyundai engine issues, and as it turns out our engine has the same problem as discussed in these forums. We have now gone 24 hours trying to contact the General Manager and to no avail we have yet to get a phone call back from anyone. Also, they do not have any loaners available to accommodate us for this inconvenience. We are just told to rent a vehicle and Hyundai will reimburse us for the rental. Turns out Hyundai will only reimburse $38 per day. A rental car these days is nearly $100 per day. A new engine sounds great. However, this goes on the carfax report that new engine was out in, and this will definitely bring down the value of our car when we would want to go trade it in. This is a fact and not just an opinion. I would recommend anyone to do your research first before going to any of these dealerships.
MC
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Michael C.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
10
Category: Service
Excellent and Painless
James Consolino took care of me when I stopped in to look at some new vehicles. He knew everything about the car and was so patient taking me through each car to find the right one. Now I am a proud new owner. Go see Jimmy I you need a car. He won't disappoint
JM
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Jack M.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2022
10
Category: Service
Easy and done right
Incredible experience!
Anthony Orio took all of my needs and desires and pulled up the prefect vehicle.
My like new 2021 E350 is definitely one that I’ll be cherishing for a very very long time.
Easy
Clear
NO BS
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