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Nicholas Parks Hyundai

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(826 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
9
Total ReScores
4.8
ReScore Average

Business Details

About

Thank you for visiting the SureCritic Review page for Nicholas Parks Hyundai. We offer the highest quality in Hyundai service and maintenance. Thank you for visiting the SureCritic Review page for Nicholas Parks Hyundai. We offer the highest quality in Hyundai service and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(510) 347-3000

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
2085 Wayne Ave San Leandro, CA 94577
Nicholas Parks Hyundai's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(826 Reviews)

MB
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Malcolm B.
San Leandro, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2020
Nicholas parks Sold this dealership a few years ago.
They sold the dealership to San Leandro Hyundai, and did not share ANY of the customers records with San Leandro Hyundai so you cannot get any of your information from visiting San Leandro Hyundai. Meanwhile the Service dept will NOT honor any service contracts that you purchased from Nicholas Parks Hyundai that are not directly from Hyundai ( ie: premier maintanance oil change plan etc). After dealing with both of this dealerships, I definetly will never buy another Hyundai.
Not Recommended

HT
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Hoa T.
Fremont, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Other Hyundai dealership have service promotions
Service department is clean and waiting area is spacious. Waited 3 hours for oil and filter changed and tire rotation even with appointment. If you don’t mind waiting, it isn’t too bad at the waiting area. The service advisor didn’t try to sell unnecessary service for my 2017 Sonata (probably it is still pretty new), so it is a good thing.

However, there is no coupon or promotion for service available at Nicolas Parks Hyundai at all and the service department doesn’t accept or match current promotions or coupons offer from other local hyundai dealerships. Other local Hyundai dealerships offer promotions and match coupons, so I will check elsewhere before Nicolas Parks next time.
Recommended

MA
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Melvin A.
San Leandro, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good
I really enjoy my new vehicle
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 03/04/2019 11:43 AM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Hayward, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
verified customerVerified Customer
Category: Service
Very excellent service team
Great personnel in service department. Kudos
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2019
Service Type: Repair
Category: Service
Very slow
I took my car in for oil change and they took more than 3 hours. Upon calling to find out if my car was ready they said Oh it was ready. I’m looking like a fool waiting for dealer to call me back upon finishing. But No I had to call them myself
Not Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 03/01/2019 05:07 PM

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
San Leandro, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
This place was good service , long wait but it was busy , also no car wash but there was rain , had to wait for service line because of rain , should have cover to avoid customers in rain
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/28/2019 05:10 PM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Hayward, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Shiny car
Fastest response ever
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2019
Service Type: Maintenance
Category: Service
Car Wash would have been nice
Dirty car dammit
Not Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/25/2019 05:36 PM

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

HF
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Harrell F.
Oakland, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nicholas Parks Hyundai is the Shhhhhhhh
Great Staff and affordable prices!!
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/19/2019 09:27 AM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Oakland, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I was worried about my vehicle not being taken care off and the dealership assured me they would take all precautions , thank you so much for your help
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/14/2019 05:23 PM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Oakland, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Excellant Service
I had some problems with the noise in my car, and Nicole asked me to bring it back on Friday February 15th, so they could look at it, I brought it back, and she gave me a rent a car for a week, because they wanted to really examine and test to find the problem, and get it resolved. It took a week, but she was very good in keeping in touch with me to let me know what was going on, and even gave out her personnel cell numbers in case I had additional problems. I picked the car up on Friday February 22nd, and so far so good. Nicole has called to make sure that I was satisfied, and she is very pleasant to talk to. I feel that she and her staff really are concerned about their customer's satisfaction. I am pleased.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2019
Service Type: Repair
Category: Service
recall
Very good about getting the recall done timely
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/14/2019 04:15 PM

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

KJ
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Kara J.
San Leandro, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always fast
Always fast and I feel good about my experience
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/13/2019 10:39 AM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

YC
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Yvette C.
San Francisco, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service is Great!!
I come from San Francisco and its drop in Saturday which is really convenient for me , I can shop and eat while I wait
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/12/2019 01:01 PM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

GC
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Georgina C.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Friendly staff and personal
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/12/2019 11:29 AM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

DH
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Dwight H.
Oakland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nicholas Parks
I've been going to DGS in San Jose. They had a service contrat from the sale of my vehicle. The service manager thier was no help. when I had a problem. Here I felt I was scared about.. thx
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/11/2019 07:44 PM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

JC
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Joseph C.
Oakland, CA
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
It's located within 20 minutes from my place of resident.
Was able to wait and receive my vehicle within the time given.
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/11/2019 07:43 PM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

KW
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Kenneth W.
Oakland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly!
Got in and out much faster than I had expected.
Recommended
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/07/2019 11:45 AM

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com
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