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Norm Reeves Hyundai Superstore

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,551 Reviews)
77
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Score Details

5 stars
77%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
223
Total ReScores™
4.4
ReScore™ Average
77
Net Promoter Score ®

Business Details

About

Norm Reeves Hyundai Superstore is located off the 605 in Cerritos, CA. We proudly serve customers from Long Beach and Orange County. Our Service Center has state-of-the-art resources to keep your vehicle running like new. Call us for an appointment, or visit us online! Norm Reeves Hyundai Superstore is located off the 605 in Cerritos, CA. We proudly serve customers from Long Beach and Orange County. Our Service Center has state-of-the-art resources to keep your vehicle running like new. Call us for an appointment, or visit us online!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(562) 405-3500
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
10901 183RD STREET Cerritos, CA 90703
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,551 Reviews)
Write a Review
Recent Reviews
RJ
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Ryan J.
Norwalk, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2024
0
Category: Service
SCAM Warning!!
Deceiving Dealer!!!!!!!
Saying it's a soft credit hit and ask for a signature. Then you get a hard inquiry next day!!!
They act like they agree on a price.
After 3 hours of your waiting, they ask for 2K more. Bull sit fees adding on.
Shaheed (old Indian guy) is going to fool you with tricks he would do in India.
3 hours of waiting@!!! + negotiation time. Draining as he'll.
Fake 5 reviews
Don't sign anything!!! Don't give your information!!!
FR
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Frank R.
Highland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2023
10
Category: Service
Great customer service
KHALID BASHIR was a knowledgeable on my 2022 blue palisade that he helped me get an the finance lady was very knowledgeable too and we liked KHALID because he was truly genuine and also the manager was very helpful and so to Norm Reeves Hyundai keep up the good work an happy holidays and I appreciate that KHALID was not a pushy salesman ?
MH
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Michael H.
San Pedro, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/11/2023
0
Category: Service
dealer refuses to refund amount due to me re a gap insurance refund
I have visited the dealership 5 times in regard to this matter. I leave telephone messsges for call backs, but they never call back. I left 3 voice mails for the Head of Sales, but wen I tried to leave a 4thl his message advised that his mailbox was full. I am due a $444 refund from the gap insurance policy I sold at the time of purchase. We paid off the car early, went to Norm Reeves and were assured our refund woul be sent by the GAP insurance carrier within a month. A month later no refund was received so I visited the dealership. I was told the refund amount would be sent by the carrier directly to Hyndai Corp. I called Hyndai Corp but they had not received the refund. I called the insurance carrier and was told the check had been sent directly to Norm Reeves. I think their customer relations policy at Norm Reeves is to just keep stalling until the custpmer gets frustated enough to quit requseting the refundand the company keeps the money for themselves.
CL
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Citlali L.
Cerritos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2022
10
Category: Service
Amazing service! Great customer service!
Tannaz Jalisood was amazing in letting us make a pressure-free purchase! The whole team was very welcoming. They were very patient and gave us an UNBELIEVABLE deal!
RC
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Richard C.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2022
10
Category: Service
A1 Experience and Overall Service!
I'm personally very grateful and thankful for Ernesto (Ernie) and Vito Beato for being the most helpful with my purchase yesterday. It's been about 7 years since I've been in the market of looking for a vehicle. I had no clue what my options would be or how my experience would go over during these times, but those two gentleman were there to guide me the whole way. I drove away with the best option for me and I couldn't be happier. Also, I can't forget to mention that the whole process didn't require that much time away from my day, which is always nice. Many thanks to you again Ernie and Vito! Some of the best service in the game!
LK
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Louisa K.
Buena Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2022
10
Category: Service
Great Experience with Genesis Sales Team
I got my GENESIS G70 at Norm Reeves Hyundai and the experience was EXCELLENT!! Usually, purchasing a car is a very stressful and tired process. But, Pedro Gonzalez and Vito Beato helped me the way very smooth and comfortable compare to my previous experiences. They captured what I wanted very quickly and assisted me to get my new car with a pleasant experience. I strongly recommend Norm Reeves Hyundai for anyone interested in GENESIS.
PM
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Paul M.
Newport Beach, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2022
1
Category: Service
Lease contract consult
I had a very bad experience at the dealership on 05/07/2022. I went there and wanted to buy out the vehicle, which I started to lease in 2019 there. I wanted to know what options I had and which way was better to deal with my lease contract. A man, whose name is Fred, came to help me when I walked through the door. But he did not introduce himself during the time when I was at the shop. He just asked me the reason I came and he said he could help me then I was taken into an office. He asked me to provide my ID and my information without any explanation. He did not provide any suggestions about how to buy out the lease contract. When he asked me to sign the credit check form, I said maybe I did not want to use the finance way to buy out the contract and I wanted to talk to a financial manager. He said he is a financial manager and He started to be impatient and said that if I want to buy out the contract by paying the full amount, just contact Hyundai financial. He could not help me to do anything if I did not want to use financial way and asked me to leave if there were no other things. I do appreciate he told me that I need to contact Hyundai financial. Of course, I know. But I also believe that the dealerships can give this assistance to handle lease contracts for their customers. Guess what, after I left the dealership, I searched this dealership's website to see the staff list. He was a sales consultant instead of a financial manager. Such a liar and treat his customer with a bad attitude. I do believe this dealership still has good employees. But I do not highly recommend you accept the service from this man, whose name is Fred.
LT
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Lindsey T.
Carlsbad, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
10
Category: Service
Great experience here!
We just bought a Palisade and had a really great experience. Arthur was our salesman and he was extremely helpful and answered all our questions in detail. We also got a much better price on the car than any other Hyundai locations we contacted, which were many! Arthur has also been available after the fact for follow up questions and anything we might need! He was great and we would definitely recommend. Brandon helped with the finance side and he was also great. Very friendly and helpful, explained everything well and helped us feel very comfortable. Over all this location was great to work with and everyone we dealt with was very friendly and professional.
JC
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Joyce C.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2022
10
Category: Service
Exelente costumer service 10/10
Mariana Lopez , Danny and Vito made my lease smooth and easy helping me to enjoy the time We wait to get my beautiful GENESIS G70 this car was made for me.
JH
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Julie H.
Rancho Palos Verdes, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer Service Team
I’ve been a loyal customer for seven years. I like the customer service and I appreciate the maintenance team; never had any problems with the work recommendations. When it’s time for service I trust them; they are not trying to make an extra buck off the customer. Thank you!!
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 04/05/2022 09:06 AM

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen

Verified Customer
Buena Park, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service Indeed!
My husband and I have been customers of Hyundai for some time now and we have a history with Hyundai as we have bought many cars and had them serviced with Hyundai without any problems. Friendly and Efficient and Helpful staff… Hyundai is the way to go!
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 04/05/2022 09:06 AM

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen

Verified Customer
Los Alamitos, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent.
Very helpful attendant & overall service.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 04/05/2022 09:06 AM

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen

Verified Customer
Los Angeles, CA
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Nice service!
Went in early morning with appointment 3 cars ahead me. Get in and get out. They couldn’t got crowded & saw my car was ready but my service advisor was busy. I ask can get my car guy name Peter or Paul made it happen
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 04/05/2022 09:06 AM

Thank you for taking the time on replying to the survey.  Feel free to reach out to us if you have any questions or concerns. Also Thank you for choosing Norm Reeves Hyundai for your service needs.

Verified Customer
Long Beach, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
It was excellent.
Thank you for all your help.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 04/01/2022 09:11 AM

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen

KJ
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Kwan J.
Los Alamitos, CA
2020 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Thanks.
Great service
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 03/28/2022 05:02 PM

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen

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