business image

Norris Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(609 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

In business for over 20 years, and with hundreds of five star reviews, it's obvious that Norris Auto Repair takes pride in our work. Our certified ASE (Automotive Service Excellence) technicians are highly trained, and use the latest equipment with quality parts. Our goal is to provide our customers with a warm, friendly, and professional In business for over 20 years, and with hundreds of five star reviews, it's obvious that Norris Auto Repair takes pride in our work. Our certified ASE (Automotive Service Excellence) technicians are highly trained, and use the latest equipment with quality parts. Our goal is to provide our customers with a warm, friendly, and professional environment that ensures your expectations are exceeded. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(316) 321-6666

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1214 N Main El Dorado, KS 67042-2133
Norris Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(609 Reviews)

DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
9
Norris Automotive
Excellent service. Got me right in. Called before and after work was done. Let me know what was wrong and what it would cost for work.

DB
Doug B.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Great service
My husband took his truck in because it was making a strange sound. Tony and his crew didn’t give up until they finally located the source and fixed it. They are always efficient and friendly and very reasonably priced! We highly recommend them and use them regularly!!
TONY N., owner from Norris Auto Repair responded on 02/28/2025 09:32 AM

It sounds like Tony and the crew hit the jackpot with that strange sound! We're glad they were detectives on the case and managed to track down the culprit. Efficiency, friendliness, and reasonable prices – that's the trifecta of auto repair! We're delighted to have you as regular customers. Just remember, if your truck ever starts talking back, you know where to send it for a chat!


JT
Jim T.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Quick and expert service.
Always excellent service. Got me in as scheduled and repair was done ahead of schedule and less money.
TONY N., owner from Norris Auto Repair responded on 02/27/2025 09:32 AM

We're glad to hear that your experience was excellent! It's always nice when things get done ahead of schedule and on budget—it's like the universe is giving you a little gift. We appreciate your business and look forward to keeping your vehicle in tip-top shape in the future. Here's to smooth rides ahead!


DG
gravatar
Daniel G.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Good overall experience
As always, efficient and courteous service.
TONY N., owner from Norris Auto Repair responded on 02/26/2025 09:32 AM

We appreciate the shoutout for our efficient and courteous service! We believe that getting your vehicle repaired should be as painless as possible—much like a bear hug from a fluffy cloud. It’s always our goal to keep things running smoothly, so if we’re hitting the mark, that’s music to our ears. Here’s to more trouble-free drives ahead!


RB
Robert B.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Penciled In
Called early in the morning and was told that they could get it done that day. Just a oil change. But it was done and ready before noon
TONY N., owner from Norris Auto Repair responded on 02/19/2025 09:32 AM

We're glad to hear you had such a smooth experience with us! It sounds like your oil change was more like a quick pit stop than a full race, and we like keeping the pace fast and friendly. If your car ever needs another speedy service or just a check-up, you know where to find us!


JG
John G.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
8
Water pump and fuel pressure regulator.
Made repairs in less time than expected. I am happy with the results.
TONY N., owner from Norris Auto Repair responded on 02/16/2025 09:32 AM

We're glad to hear that your repairs were completed ahead of schedule! It’s always our goal to have you back on the road before you can even finish that cup of coffee. If your car needs anything in the future, just remember, we're here to help!


GC
gravatar
Gary C.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Oil & filter change
Needed an oil & filter change and they got us in at a good time and got the job done before 12:00 noon! Great job, great guys and a great place to take your vehicle to.
TONY N., owner from Norris Auto Repair responded on 02/07/2025 09:32 AM

We appreciate you taking the time to share your experience! It sounds like we hit the oil-change jackpot – in and out before noon, just like a well-oiled machine. We're glad you found our team to be great; they do their best to keep everything running smoothly. If you have any other auto repair needs, we're here to keep your vehicle in prime condition!


SC
Steve C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Fast and quality service
Couldn’t be more impressed on how they treated us. Courteous and friendly.
TONY N., owner from Norris Auto Repair responded on 02/02/2025 09:32 AM

We appreciate your kind words and are glad to hear you felt well treated during your visit! Our team aims to make every customer feel like part of the family—minus the awkward holiday dinners, of course. Your support means a lot to us, and we look forward to keeping your vehicle in top shape!


IS
Iva S.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great work excellent customer friendly
Amazing customer service, Took my vehicle in for a tune up . Was more then a tune up found out what was causing the problems.Runs amazing now. Only place I take my Vehicle too.
TONY N., owner from Norris Auto Repair responded on 01/31/2025 09:32 AM

We're glad to hear that your vehicle is running better than ever after your tune-up. It's like a spa day for cars, isn't it? Finding the root of the problem can be a real game changer, and we appreciate you choosing us as your go-to spot for all things automotive. Your trust means a lot to us, and we're here to keep your vehicle purring smoothly on the road.


WR
William R.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Heater noise
Norris always does good work very reliable
TONY N., owner from Norris Auto Repair responded on 01/30/2025 09:32 AM

We're glad to hear that you find us reliable! It's like we're the trusty sidekick of your vehicle—always ready to save the day with some good work. We appreciate you taking the time to share your experience!


CO
Carol O.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
9
Satisilfied
Very knowledgeable, gets you in quickly,
TONY N., owner from Norris Auto Repair responded on 01/30/2025 09:32 AM

We appreciate your feedback! It's great to know that our expertise and efficiency hit the mark. We understand that time is precious, and no one wants to spend more of it than necessary in the waiting room. We're always here to help, ensuring you're back on the road in no time.


RM
gravatar
Robert M.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
Great service
Whenever I bring a vehicle in for service they always do a great job. I had already been to another mechanic twice and he couldn't find the problem. It was found and repaired the same day at a very reasonable charge.
TONY N., owner from Norris Auto Repair responded on 01/27/2025 09:31 AM

We’re glad to hear that our team could track down the problem and get your vehicle back on the road faster than a speeding ticket! It sounds like we were the mechanics you never knew you needed, swooping in for the rescue when others were stumped. We appreciate you trusting us with your vehicle and look forward to keeping it running smoothly in the future. Your support means a lot to us!


DF
gravatar
Diane F.
El Dorado, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Intake valve was fixed
They let me know the cost before they did any work. They did a great job. They guarantee their work. They are a great company and great guys to do business with.
TONY N., owner from Norris Auto Repair responded on 01/24/2025 09:32 AM

We're glad to hear that you had a smooth experience with us! Clear communication about costs is one of our top priorities—after all, surprises are best left for birthday parties and not auto repairs. It's fantastic that you're satisfied with our work and appreciate the guarantee. We aim to make car care as enjoyable as a Sunday drive. Thanks for choosing us!


DS
Dave S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Drum break repair
Tony Norris and his crew identified the problem with my rear drum breaks and they were fixed and I was back on the road the same day. They went the extra mile not only to repair the driver’s side rear but replaced the passenger side break cylinder at the same time. All work was done professionally and all employees were very courteous. The process was seamless from beginning to end. Thank you Tony!
TONY N., owner from Norris Auto Repair responded on 01/24/2025 09:32 AM

We appreciate you taking the time to share your experience. It's great to hear that Tony and the team had you back on the road in no time with your drum brakes sorted out. It sounds like they really pulled a rabbit out of the hat, tackling both sides! Our crew prides themselves on professionalism and courteous service, so it’s wonderful to know that this made your visit seamless. Here’s to smooth drives ahead, where the only thing needing attention is the radio volume!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
5 Stars!
Efficient, fast, excellent service! Thanks!
TONY N., owner from Norris Auto Repair responded on 01/24/2025 09:32 AM

It's great to hear that you found our service efficient and fast! We pride ourselves on staying on our toes, and it seems to have paid off. If you ever need another pit stop, we'll be here, ready to keep your ride in top shape!

Service Coupons and Posts
🌟 Thanks for the awesome review! We promise to keep the communication flowing like a well-oiled engine! 🛠️ Your trust means the world to us. Keep those recommendations rolling! 🚗💨 #NorrisAutoRepair #CustomerAppreciation
Learn More

Thank you for the 5-star review! 🚗✨ We like to think of our repairs as the vehicle equivalent of a spa day—no leaks and looking fabulous! 💦 We're here to keep your ride in top shape! #SmoothRides #NorrisAutoRepair
Learn More

We're revved up about your fantastic review! 🚗💨 At Norris Auto Repair, we treat your family's vehicles like our own—quickly and with care! Thanks for being part of our family! #ExceptionalService #NorrisAutoRepair
Learn More

We're thrilled to hear that our team impressed you! 😊 Our goal is to keep your ride running smoothly AND have a little fun while doing it. Thanks for the kind words! 🚗✨ #NorrisAutoRepair #HappyCustomers
Learn More

We're revved up about your kind words! 🚗💨 Our team loves putting the "care" in auto repair, and your recommendation fuels our passion. Thanks for trusting us with your ride! 🔧💖 #NorrisAutoRepair #CustomerSatisfaction
Learn More

Thank you for the fantastic review! ? We're all about great jobs and friendly faces here at Norris Auto Repair. Who knew car care could be so fun? ?? We appreciate your support! #NorrisAutoRepair #ServiceWithASmile
Learn More



?? We're revved up to hear how much you appreciate our friendly service and speedy turnaround! Amazing work is what we aim for, and it sounds like we hit the mark! Thanks for trusting us with your ride! ?️✨ #NorrisAutoRepair #CustomerAppreciation
Learn More

We're thrilled to be your go-to pit stop for all your vehicles! ?? Our team is ready to keep you rolling smoothly. Thanks for the trust, and we promise to deliver top-notch care every time! ? #NorrisAutoRepair #CustomerAppreciation
Learn More

Thank you for the awesome review! ?✨ Honesty and speed are our secret sauce! We're thrilled to be your go-to crew for all things auto! Trust us, we love your vehicle almost as much as you do! ? #NorrisAutoRepair #TrustedService
Learn More

?✨ We're thrilled to be your go-to for repairs! Speedy service and friendly faces are our jam. Thanks for trusting us with your vehicles—we promise, no magic tricks, just solid work! ?? #NorrisAutoRepair #CustomerAppreciation
Learn More

Thanks for the shout-out! ⏰ Our team believes in speedy service without skimping on quality—like a pit stop for your car! ?? We appreciate your support! #NorrisAutoRepair #QuickAndReliable
Learn More

Thanks for the kind words! ?✨ We're thrilled to know our service is consistently excellent! Remember, we're always here to keep your vehicle running smoothly—just like a well-oiled machine! ?? #NorrisAutoRepair #CustomerAppreciation
Learn More

We're thrilled to hear you had a “clear” experience with us! ?✨ Our team aims to repair not just cars, but also your peace of mind. Thanks for trusting us with your ride! ?? #NorrisAutoRepair #CustomerSatisfaction
Learn More

We’re revving up with excitement over your kind words! ?? Our team strives for honesty and efficiency with a friendly smile. We’re glad you noticed! Thanks for choosing Norris Auto Repair! ? #NorrisAutoRepair #CustomerAppreciation
Learn More

Thanks for driving by with such awesome feedback! ?? We’re thrilled to hear you've always felt well taken care of. We promise to keep your wheels spinning smoothly! ?️ #NorrisAutoRepair #CustomerCare
Learn More


Thank you for trusting us with your Buick! We're thrilled to hear you're happy with the care we provide. Remember, we love fixing cars almost as much as we love a good road trip! ?? Keep cruising with confidence! #NorrisAutoRepair #BuickLove
Learn More

We’re thrilled to hear you had a great experience! ?✨ Fast and detailed is our motto! Thanks for choosing Norris Auto Repair – we’ll keep your ride smooth and your smiles even smoother! ?? #CustomerAppreciation #NorrisAutoRepair
Learn More

Thanks for the awesome review! ?? We're thrilled Joe got your alternator back on track faster than a speeding ticket! Here at Norris, your happiness is our top priority—because happy customers drive better! ? #CustomerCare #NorrisAutoRepair
Learn More

Thank you for the kind words! We're thrilled our team hit the nail on the head! ?? Your car is safer now, and so is the road! Come back anytime for more auto magic! #NorrisAutoRepair #CustomerService
Learn More

? We're thrilled to hear that you find us reliable and helpful! Our team loves serving you, one oil change at a time. Thank you for trusting Norris Auto Repair for your auto care—let's keep those wheels turning! ?️ #AutoCare #NorrisAutoRepair
Learn More

Thank you for the kind words! At Norris Auto Repair, we're all about keeping your ride happy and healthy. ?? We're ready for your next visit—no pressure, just honest care! #AutoCare #CustomerAppreciation
Learn More

We're thrilled to hear you think we’re a "good group of guys"! ?✨ Honesty and quality work are our fuel. Thanks for trusting us with your car! Remember, we'll keep it running like a dream! #NorrisAutoRepair #CarCareChampions
Learn More

?✨ We're blushing over here! Thank you for the "best mechanic" shoutout! We promise to keep your rides happy and healthy. Because happy cars make happy drivers! ?? #NorrisAutoRepair #DrivingWithJoy
Learn More


Thank you for the kind words! We’re glad you found our service excellent and our staff polite. At Norris Auto Repair, we aim to keep your wheels turning smoothly and your spirits high! ?? #ServiceWithASmile #NorrisAutoRepair
Learn More


We're thrilled to be your go-to for Pickup repairs! Your trust means the world to us. ? Our team is here whenever your truck needs a little TLC. Thank you for your support! #CustomerAppreciation #NorrisAutoRepair
Learn More

Thank you for being part of the Norris Auto Repair family since 2002! We strive to diagnosis, explain, and mend with kindness and fairness. ? #CustomerAppreciation #NorrisAutoRepair
Learn More

Thanks for the 5-star review, Craig! We're thrilled you had an awesome experience with us. Keeping it fair and friendly is how we roll! ?? #CustomerAppreciation #NorrisAutoRepair
Learn More

Thanks for the 5-star review, Linda! ? We're thrilled to hear you had a great experience with Norris Auto Repair. Your support means the world to us! #CustomerSatisfaction #QualityService
Learn More

? Thanks for the 5-star review, Debbie! We're thrilled to hear you're pleased with our service. Our team is all about good vibes and top-notch car care. ??️ #NorrisAutoRepair #CustomerAppreciation
Learn More

Hey there, Russ! ? We appreciate your loyalty and trust in Norris Auto Repair! We're always here to keep those brakes in top shape! #CustomerSatisfaction #NorrisAutoRepair
Learn More

? Thanks for the 5-star review, Gary! We're delighted we could tackle both your A/C and idle issues, leaving you with smooth sailing. We're here for all your auto needs! #HappyCustomers #NorrisAutoRepair
Learn More

? Thank you for choosing Norris Auto Repair, we're thrilled to be your go-to for vehicle maintenance. We're glad you had a pleasant experience - see you at your next service! #CustomerAppreciation #NorrisAutoRepair
Learn More

? We're thrilled to hear about your positive experience with us, and we're glad we could get you back on the road in no time! Thanks for the recommendation, and we hope to see you again soon! #CustomerSatisfaction #AutoRepair
Learn More

Thanks for the rev up, Daniel! ?? We're thrilled to hear that Joe provided top-notch service. Your confidence in our work means the world to us! #CustomerSatisfaction #NorrisAutoRepair
Learn More

Thanks for the kind words! Making sure your journey is a smooth ride is our top priority ?? We appreciate your support and look forward to helping you in the future! #HappyCustomers #AutoRepair
Learn More

Thanks for the stellar review, Gary! ? We love to impress our customers with speedy service. Your Buick was in good hands. We appreciate your support! #NorrisAutoRepair #CustomerSatisfaction
Learn More

Thanks for the great review, Gary! ? We're glad you enjoyed our speedy service and transparent communication. We aim to please, and we're delighted to have met your expectations! ?? #CustomerSatisfaction #AutoRepair
Learn More

? Thanks for the ⭐⭐⭐⭐⭐ review! Keeping you on the road is our top priority, and we're glad to hear we're hitting the mark. ?️ We appreciate your support! #NorrisAutoRepair #HappyCustomers
Learn More

Thanks for the ⭐⭐⭐⭐⭐ review, Frank! We're thrilled to hear you always receive top-notch service at Norris Auto Repair. We'll keep those wheels turning smoothly! ?? #CustomerSatisfaction #AutoRepair
Learn More

? Thanks for the 5-star review, Brooke! We're thrilled to be your go-to for trustworthy and helpful auto maintenance. ?? #CustomerAppreciation #NorrisAutoRepair
Learn More

????? Thank you, Rick G, for the amazing review! We're thrilled to hear you had a great experience with our team. We appreciate your support! #NorrisAutoRepair #ElDorado ?✨
Learn More

? Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled you had a great experience with our fast ⏱️, friendly ?, and knowledgeable ?‍? service. We appreciate your support and look forward to serving you again! #NorrisAutoRepair #FastService
Learn More

? Thank you for your kind words! We're glad you've had a great experience with Norris Auto Repair. It's our pleasure to take care of your vehicles and assist you financially. We appreciate your support! ?? #NorrisAutoRepair #CustomerAppreciation #ElDorado
Learn More

Thanks for the great review, Robert! ? We're so glad you're happy with our service and repairs. #NorrisAutoRepair #ElDorado
Learn More

Thanks for the great review, Daniel! We're glad your car was diagnosed and fixed quickly. Joe is always happy to help - ⭐⭐⭐⭐⭐ #NorrisAutoRepair #ElDorado
Learn More

Thanks for the great review, Jim! ? We're so glad you had a great experience with us at Norris Auto Repair. #ElDorado #AutoRepair #CustomerSatisfaction
Learn More

Thanks for the great review, Amy! ? We're glad we could get your vehicle back on the road quickly and with no disruption to your day. #NorrisAutoRepair #ElDorado #AutoRepair
Learn More

Thanks for the kind words, Adriane! ? We're proud to be the most trustworthy mechanic in town! ? #NorrisAutoRepair #ElDorado
Learn More

#ThankYou ? We're thrilled to hear you had another great experience with us at Norris Auto Repair! ? We're proud to provide excellent work and reasonable prices. #ElDorado #AutoRepair #CustomerSatisfaction
Learn More

Thanks for the amazing review, Kelsey! ? We're so glad you've been trusting us with your car for 20 years! ? We strive to make sure you're safe and your car is reliable. ? #NorrisAutoRepair #ElDorado
Learn More

? Norris Auto Repair is the ? for auto repair! Fast, reliable & friendly. #ElDorado #AutoRepair ?
Learn More

Thanks for the great review, George! ? We're so glad you trust us with all your vehicles. #NorrisAutoRepair #ElDorado
Learn More

Thanks for being a repeat customer, William! ? We're glad we could help you get your AC compressor replaced under warranty. #NorrisAutoRepair #ElDorado
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.