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Orange Empire Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(90 Reviews)
92
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Welcome to Orange Empire Auto Repair, serving the Orange, CA community with high-quality maintenance and repair services for all makes and models.

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine
Welcome to Orange Empire Auto Repair, serving the Orange, CA community with high-quality maintenance and repair services for all makes and models.

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change or tire rotation, or more extensive repairs, we’ve got you covered. Orange Empire Auto Repair understands that your vehicle is an important part of your daily life, which is why we strive to make the repair process as smooth and convenient as possible. We also provide competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence.
...more

Categories
Auto Repair, Car Maintenance, Transmission Repair
Contact
(714) 551-9343

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1188 N Batavia St Orange, CA 92867
Orange Empire Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(90 Reviews)

SG
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SUSAN G.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great place
All the staff were very friendly. My car was dealt with quickly and efficiently, I had somewhere to sit and wait, which wasn't very long at all.
The Team a. from Orange Empire Auto Repair responded on 01/30/2025 09:00 AM

We’re glad you felt right at home with us! 🚗💨 I thank you for your support! - Jose 


FV
Fernando V.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Service
Fernando said it is always a great experience.
Recommended
The Team a. from Orange Empire Auto Repair responded on 01/30/2025 12:41 PM

Nice to hear! thanks for your feedback and 5-star rating! 🚗🎉 Keep that engine purring! - Jose


ER
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EDUARDO R.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Great job!
Good job guaranteed; prompt service; very professional staff. José always goes above an beyond the customer expectations.
The Team a. from Orange Empire Auto Repair responded on 01/22/2025 10:44 PM

Awesome to hear that! Thanks for stopping by and for taking the time to leave us your feedback. Much appreciated! - Jose 🚗💨


FD
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Freddy D.
Anaheim, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/15/2025
0
Disappointed.
I was a firm believer that this shop was the greatest. I also thought that Jose and his staff were honest and legitimate. Jose has a way of finessing you by telling you what’s wrong and what needs to be fixed. Fool me once; it’s not gonna happen again. I gave him my daughter’s Nissan because he said it needed a transmission or something else that wouldn’t pass the smog. So I paid him $2000 to fix the Nissan. I paid him, then I let him have the car at the end because he said it would need a new transmission, so I gave it to him and did not charge him.
Then I took my daughter’s car. It’s a 2004 Volkswagen Beetle. I dropped over $7000 on this car. I told him what was wrong with the car. I had an accident a year and a half ago: two broken legs, two broken hands, a shoulder sternum, and so on. I know about cars and can fix them, but I was broken. I believe he took advantage of that. That’s why I told him what was wrong with the car. That’s why I went to him; I trusted him. I could’ve done all of this. And when I told him. What was wrong with the vehicle? He would fix the stated issue and damage other parts, but something else would be damaged. So, constantly taking this car back and forth, maybe six times, to get it right. So, I decided not to continue doing business with him. I had to take my daughter‘s car and pay $4000 to get the stuff they broke and damaged fixed. I have pictures and videos that I could not upload here. because I had to take the car to Volkswagen, the dealer. My daughter was driving around without brake lights, and her car horn was off. I told him several times that my daughter‘s horn was not working. And I believe that when they checked it, it broke because He said I did not need to replace it. Then the horn stopped working. He took the whole thing apart to fix the vent system in the AC system. But we’re still having problems with that. At the same time, he was working on my wife’s truck, a 2002 Chevy 1500 Avalanche. He replaced a lot of things on this truck. But the biggest of all is the cracked dash of the car. They didn’t take responsibility for that. And I didn’t wanna get a big deal about it; then we put a brand new engine into the car brand New. Now, the car sputters when it’s idle; it starts to wanna shut off, so I have to turn off the car again and then turn it on again. I also told him that the steering column needed replacement. And sure enough. I have to take it to Chevy and let the professionals fix it. I got a quote from them for the engine diagnosis. Plus, diagnosing the steering column was $300 to diagnose and replace; after that, the bill totaled over 3k. My daughter‘s car is missing a lug nut in every tire. My daughter‘s car is now at the dealer and is still getting fixed. I needed the 90,000 miles.
The belt wasn’t good. I told him. Now I wonder if he did all of that. I have Videos and proof; see them for yourself. Many of us go to mom-and-pop shops to help and give them our business. I have learned now to take it to the dealer. Another of his staff, including himself, had their hands dirty, and that’s how they touched the car and the seats. They felt everything in my daughter’s car and my wife’s car had grease stains everywhere on the steering wheel on the dash. I told him about it, and his answer was what do you expect? The sensor was what you expected, or the mechanics left it off. As people, they are amazing. They finesse you well, oh, but there’s always a sucker born every day. So I guess I’m the sucker that dropped $30,000 plus,. And now it looks like I’m paying another 20,000 to take it to the dealer for both cars. I thought he was my family Mechanic, but I was wrong.
I firmly believe that expressing dissatisfaction is not just important—it’s essential. If you don’t voice your concerns, the issues will continue unaddressed. Speaking up is the crucial first step toward initiating the dialogue necessary for improvement. I feel completely scammed. I urge you to reconsider taking your car to Jose Orange Empire or any local mechanic that goes to the dealer instead. If I had taken my car to the dealer for $30,000, we would have driven out with brand-new vehicles. I have two daughters in active military service, and my youngest is pursuing her bachelor's degree at Cal State Fullerton. Our family is quite large, and I was ready to recommend this mechanic to my entire family, but I've now wholly retracted that suggestion.
The Team a. from Orange Empire Auto Repair responded on 01/15/2025 10:31 PM

Fredy,

I wanted to take a moment to address the review you shared. I was surprised to read your comments. Honestly, I find it hard to believe that this review came from you, as I thought we had open communication. If specific aspects didn’t meet your expectations, I would’ve appreciated it if you had shared those directly with me beforehand rather than through a review. Constructive feedback is important, but it’s far more effective when communicated openly.

While I value your perspective, I would like to clarify some points and ensure we maintain open communication. There are several issues you raised in your review that I would appreciate the opportunity to discuss with you. Please let me know if we can have a candid conversation to ensure we're on the same page moving forward. Rest assured, if a mistake was made on our end, I will take full responsibility and will make sure you are taken care of.

You have my cell number, so please give me a call sometime. I would like to work together to resolve any issues you may have. - Jose


PJ
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PHIL J.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Transmission work
The service here is excellent. Jose is well qualified to determine what needs attention, be it a minor adjustment, or something more challenging requiring analysis. You will also find the work done quickly, with expertise, and at a better price than elsewhere. Why go anywhere else?
The Team a. from Orange Empire Auto Repair responded on 01/14/2025 08:23 PM

Thank you for your kind words, Mr. Jackson. I appreciate your trust and support! It's always a pleasure to see you and work on your car! ??


JW
Jimmy W.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Jimmy said they have honest customer service and they do great work.
Recommended
The Team a. from Orange Empire Auto Repair responded on 01/11/2025 09:31 AM

Honesty is the best policy, especially in auto repair! ?? We’re glad you had a great experience with us!


DB
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DANIEL B.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Great service as usual.
Great job like always.
The Team a. from Orange Empire Auto Repair responded on 12/26/2024 03:59 PM

We appreciate the love! ??✨Always happy to service your vehicles!


NH
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NICK H.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Quick oil change
Fast and friendly service
The Team a. from Orange Empire Auto Repair responded on 12/23/2024 09:31 AM

We're all about quick fixes and good vibes! ?? Thanks for cruising by with such awesome feedback!


MG
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MARCUS G.
Placentia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Good business
Always a success at orange empire!
The Team a. from Orange Empire Auto Repair responded on 12/22/2024 09:31 AM

Success is our middle name! ? We’re always here to keep that winning streak going! ??


WZ
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WILL Z.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
couldn’t ask for a nice place
in the words of it’s hard to find a good mechanic it is, however, Jose, it’s very attentive and extremely trustworthy. That’s what you look for in service and trust and Orange empire Auto has that all the time somebody you can trust to take care of your vehicle thanks guys.
The Team a. from Orange Empire Auto Repair responded on 12/22/2024 09:31 AM

Thanks for the awesome shout-out! ?️ It’s like we’re the “mechanic unicorns” everyone’s been searching for! ?


JT
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JACOB T.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Great repair shop!!!!
Came in for a headlight change and they didn’t have a part on hand but Jose ordered the part and it showed up in 10 minutes! Very quick, honest, and affordable work they do here. Will definitely be coming back
The Team a. from Orange Empire Auto Repair responded on 12/21/2024 09:31 AM

Wow, talk about a quick pit stop! ?? We're glad you had a great experience and found us honest and affordable!


JM
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JOHNSON M.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Timely repairs, even on Friday!
I never need to worry that my vehicle won’t be ready in a timely manner.
Drop it off and let the guys work their magic!
Best Shop in O.C. hands down.
The Team a. from Orange Empire Auto Repair responded on 12/15/2024 09:31 AM

We appreciate the love! ?‍♂️✨ We'll keep the magic flowing so you're always on the road! ??


JC
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JESSE C.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Always great service
Thanks for everything
The Team a. from Orange Empire Auto Repair responded on 12/12/2024 10:46 AM

We appreciate your feedback! 


JZ
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JUAN Z.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Great Business
Highly recommend
Jose is a true professional!
Very honest and nothing but quality work!
I use Orange Empire for all my company vehicles as well as my personal ones too!
The Team a. from Orange Empire Auto Repair responded on 12/08/2024 09:31 AM

Jose's got that professional magic! ? We're glad you trust us with your rides—both business and pleasure! ?✨


Verified Customer
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Quick & Efficient
I had a strange noise coming from my car, when I got to work. I went on yelp looking for a mechanic & Jose contacted me. I went in for a diagnostic after work & took my car in to him the next morning he had it ready by my lunch break. I am pleased with the work & pricing.
The Team a. from Orange Empire Auto Repair responded on 12/07/2024 09:31 AM

Awesome to hear that Jose had you back on the road before lunch! ?✨ We love solving car mysteries!

Service Coupons and Posts
We appreciate your trust in Jose and our team! ? We're committed to providing top-notch service to keep your vehicles running smoothly. Thank you for your support! ?? #CustomerSatisfaction #OrangeEmpireAutoRepair
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RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 02/01/2025-11/19/2025


RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 01/01/2025-10/19/2025

Thanks for the awesome review! We're thrilled you had a great experience with our team. ?? Fast service and friendly faces are what we aim for! See you next time! #CustomerAppreciation #AutoRepairExperts
Learn More

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 12/01/2024-09/18/2025


RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 11/01/2024-08/19/2025

We appreciate the kind words! ? Honesty and trust are our top priorities at Orange Empire Auto Repair. We're glad to hear you had a great experience with Jose! ?? #CustomerAppreciation #TrustworthyService
Learn More

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 10/01/2024-07/19/2025

? Thank you for your long-standing trust in Orange Empire Auto Repair! We're committed to keeping your car running smoothly. Your support means the world to us! ? #CustomerAppreciation #AutoCare
Learn More

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 09/01/2024-06/19/2025

? We're thrilled to have kept your arm and leg intact, and your AC running cool! We appreciate your review and your trust in our honest service. ?️? #honestservice #5starreview
Learn More

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 08/01/2024-05/19/2025

Thanks for the 5-star review, Alex! ? We're thrilled we could get your Honda Pilot back on the road. We'll be sure to pass on your kudos to Jose! #CustomerAppreciation #AutoRepair
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Thanks for the awesome review! ? We're thrilled to hear that our team made your experience memorable. We appreciate your support and look forward to helping your buddies, family, and coworkers too! #BestAutoRepair #HappyCustomers
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? Happy to have gotten your Jeep back on the road, John! ? Thanks for trusting us with your repair needs and for the 5-star review! ? We're here for all your automotive adventures! #CustomerSatisfaction #JeepLife
Learn More

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 05/01/2024-02/16/2025

Thanks for the awesome review, John! ? We're thrilled to hear you had a great experience with us. Fast and courteous service is our jam! ?? #CustomerSatisfaction #AutoRepair
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Thanks for the great review, Gary! ? We're so glad you've been trusting us with your car care since you moved to Huntington Beach. We strive to provide the best customer service and pricing. #OrangeEmpireAutoRepair #Orange #AutoRepair
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 02/01/2025-11/19/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 01/01/2025-10/19/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 12/01/2024-09/18/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 11/01/2024-08/19/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 10/01/2024-07/19/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 09/01/2024-06/19/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 08/01/2024-05/19/2025

RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 05/01/2024-02/16/2025

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