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Orr Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(715 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
3.0
ReScore Average
50
Net Promoter Score ®

Business Details

About

Serving the Local Communities in California for more than 30 years:
Auto Repair in Montclair, Claremont, La Verne, Upland, Ontario, Pomona, Rancho Cucamonga, and Alta Loma
Orr Automotive was started as a 3000 square foot facility with 2 lifts. The continued focus of honesty, Integrity, and fairness have remained with a new focus on
Serving the Local Communities in California for more than 30 years:
Auto Repair in Montclair, Claremont, La Verne, Upland, Ontario, Pomona, Rancho Cucamonga, and Alta Loma
Orr Automotive was started as a 3000 square foot facility with 2 lifts. The continued focus of honesty, Integrity, and fairness have remained with a new focus on efficiency.

2008 - 3 lifts were added with the capacity to do Air Conditioning which had not been previously available.

2011 - The facility was moved into a 6000 square foot facility in an effort to continue to stream line the pace of the business to meet the needs of our customers.

2012 - updated computer diagnostic systems for ABS, Air Bags, Tire Pressure Monitors and a Tire mounting and balancing machine was added enabling us to continue to further serve customers.

2013 - has brought us a new coolant flush and transmission flush equipment and a Snap-On Verus scanner which is cutting edge technology.

2013! The latest and greatest announcement is the arrival of an Alignment Machine capabilities. That means that we are truly your one stop shop with the capabilities to meet all your needs.

Orr Automotive offers:
Service on all cars & trucks makes & models.
A full 24 months or 24,000 mile warranty to cover 100% parts and labor on all work performed.
We have a nationwide warranty on all of our repairs.
We offer shuttle service on any repair.
All technicians are ASE certified.
We use OEM (original parts) or better.
A clean air conditioned waiting room.
...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(909) 625-8963

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4701 Arrow Highway Suite B Montclair, CA 91763
Orr Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(715 Reviews)

RE
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Rose E.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2024
10
AMAZING
Someone stole the catalytic converter from my Prius. I took it to Orr, and they were amazing through the whole process of getting it replaced. I'm from out of state, so working with my insurance wasn't straightforward for them, but the folks at Orr were patient and made things as easy for me as they could. They gave me a loaner car for the duration, advised me on the right kind of shield to get installed so the theft wouldn't happen again, and were great about communicating all the way through. It took a while, and without the loaner car I would have been in trouble, but Orr's generosity meant I could go about my life while my car was out of commission. When I went to pick it up they even sent me away with a little gift bag to show their thanks for my business. I feel like I should be the one giving Orr a gift. For someone who knows nothing about cars and is from out of state with no local support network, Orr was a lifesaver. They'll be my go-to auto shop from here on out.

BH
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Brandt H.
Rancho Cucamonga, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2022
0
No thoroughness here!
Brought my car in for brakes and pretty standard was taken care of it easy. So a month or so passes and I run over a nasty dip and destroyed the undercarriage and I took it back here because of the first experience. Bad idea, my car wasn’t COMPLETELY FIXED and about a month later it’s another 2k worth of repairs. Insurance says the negligence is on their end and I haven’t spoken with anyone yet about this who has authority. I wouldn’t recommend to anyone to be bullshitted pass on this hole in the wall.

KA
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Kenny A.
Montclair, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
10
Tune up
Like always did a great job excellent ?

LD
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Luis D.
Montclair, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2022
10
They give my car a 2nd chance
I been there lately for auto repairs and the results are always great. Helpful, courtesy, and goes above like reporting on other concerns on my car.

SJ
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Steve J.
Montclair, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Quality work
Had a noise coming from my engine. They replaced a couple of items and they didn't stop the noise but did not charge for those items. They found the issue and fixed the problem.
Excellent work

Steve Jenson
Recommended

BH
Brian H.
Montclair, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
Brian said the staff were fair and honest.
Recommended

PM
Peg M.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
verified customerVerified Customer
Category: Service
Peg said they are terrific, caring, thoughtful, and went far and beyond for her to ensure her safety when her vehicle broke down.
Recommended

AS
Alan S.
CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
verified customerVerified Customer
Category: Service
Alan said he was very impressed with the work they have done. No one is perfect but they are very good at what they do.
Recommended

AP
Alen P.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Category: Service
Spoke with Marco. He said the customer service is great and they explained and kept him informed on everything.
Recommended

SL
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SADIE L.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
verified customerVerified Customer
Reliable and Trustworthy
The employees at Orr automotive were knowledgeable and made sure to recommend only what needed to be done on my car. It was my first time getting anything checked on my car and they were kind enough to carefully explained what needed to be fixed and the importance of it as well.
Recommended

PA
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PATRICK A.
La Verne, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customerVerified Customer
They replaced my engine and so far everything is working great.
After getting the run around at another auto repair shop. Orr automotive evaluated the car told me what was wrong and fixed it.
Recommended

SH
Scott H.
La Verne, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Scott said the staff was very honest, reliable, and trustworthy. They do good work.
Recommended

Verified Customer
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
verified customerVerified Customer
Delivered as expected
My major automotive repair headache was resolved in a timely manner. The proposal was comprehensive and I wasn’t surprised by any hidden fees. I appreciated the shuttle service and periodic updates on the progress. I will we working with Orr for all my future needs.
Recommended

SS
Sunny S.
California
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020
verified customerVerified Customer
Category: Service
Sunny said the staff was very nice, they explained everything and showed him the part.
Recommended

GP
George P.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
verified customerVerified Customer
Category: Service
George said he's happy with the service.
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