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Otto Service Of Kansas City

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(995 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your vehicle while it’s in the shop. ...more

Categories
Auto Repair, Acura Dealer, Oil Change
Contact
(816) 358-4454

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
9301 Blue Ridge Blvd Kansas City, MO 64138-3845
Otto Service Of Kansas City's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(995 Reviews)

CT
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Carl T.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Check out the engine light on and a whine in the engine.
Cody was courteous and chatty; the work was done as promised and I had a loaner, which helped. Appreciate you guys, Carl

JW
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James W.
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Otto's a great place to take your auto
Otto's does a great for a fair price

ES
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Eddie S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Professional shop
I been going to this shop (OTTO ) for some years now I never had or heard any complaint about any of there work
Nice family owned businesses 5 star

CD
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Carolyn D.
Basehor, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
9
Good place!
Good work for a very fair price compared to what the dealership charged. Staff friendly. Will be coming back for sure.

TM
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Tim M.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Regular maintenance
Always done right. Nobody else touches my Acuras. Best tire balancer in town. I’m a picky guy and I love this neat, clean shop. All the folks there are very nice and friendly.

CT
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Carl T.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
A pre-trip checkup. It was done quickly and on time. Only complaint is that the loaner was not full of gas evidently because I had to put $15.00 of gas in it, and I only live 10 miles away and didn’t drive anywhere. Otherwise, we’ll be back. Thanks!
See above comments.

RR
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Richard R.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Replace SUV engine
Had to have engine replaced, before leaving for Florida. They worked over the weekend to get it done, so I could leave on time. They did a wonderful job, this engine runs as good as the old one , would never know by performance that this wasn’t the engine that came with the SUV new. They told me I would have no problems on my trip and they were right. Very happy with their work.

BM
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Ben M.
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Service Review.
Professional and courteous service.

DW
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Dan W.
Overland Park, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Excellence,agin
That’s right, 393,000 miles!
Just before Christmas I completed a1400 mile round trip from KC to Denver/Colorado Springs
I really like these guys &Teri, too

LC
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Lizzie C.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Excellent service
Otto Service got me back on the road again in my 2004 CRV. My clutch is working fine. It’s like slicing soft butter. ?

Verified Customer
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Oil Change and regular maintenance
A job well done at a reasonable price.

BH
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Bernard H.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
9
Quick & on time
Working to make my car safer & reliable.

PW
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Patti W.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Friendly service
Family owned shop provides excellent, quality, service.

CR
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Chris R.
Westwood, KS
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2024
verified customerVerified Customer
5
Not Complete
Job not Complete: Part of the work was done to correct the leak in the coolant system. The Land Cruiser was released to my wife with the serpentine belt making significant noise that was not there before. Those issues needed to be resolved before leaving shop. We returned the vehicle that same day to resolve the issue. I look forward to developing a long term relationship for service of my Toyota Land Cruiser. This is my first time at your shop with recommendations from friends that have been regular customers for some time. All the best!

Verified Customer
Braymer, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Maintenance needed
Very thorough review of what was needed and performed on our Acura. Communications with Cody was very positive.
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