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Otto Service Of Kansas City

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,012 Reviews)
92
Write a Review
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Score Details

5 stars
87%
4 stars
8%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your vehicle while it’s in the shop. ...more

Categories
Auto Repair, Acura Dealer, Oil Change
Contact
(816) 358-4454
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
9301 Blue Ridge Blvd Kansas City, MO 64138-3845
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Otto Service Of Kansas City's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,012 Reviews)
Write a Review
Recent Reviews
TM
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Tim M.
Raytown, MO
Acura TLX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
PERSONAL SERVICE
Otto Service is the only shop that touches my car besides myself. Having them work on my car is always very pleasing. It's one of the reasons I drive a Honda, because I want them to be my service center. I hate going to the dealership if I can avoid it. I also like that they provide me with a loaner vehicle so I don't have to wait around or put them in a rush. I can go about my day. Very nice, knowledgeable crew.
SR
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Sharon R.
Kansas City, MO
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Honest Service
I have been going to Otto Service for over 20 years with 2 Honda CRV's. I can always depend on them being honest and the work completed in a timely manner. The communication along the way is very helpful, too. Many thanks for your years of service.
LC
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Lori C.
Kansas City, MO
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Great Service
I have been to Otto twice for my Honda CR-V repairs. Cody’s communication is clear and my calls have always been returned promptly! Their service is straightforward and because they specialize in Honda’s the confidence I feel going to Otto is higher than with other repair shops who work on all car models. I love that they offer a loaner car at a very modest price and this is a big reason that I use them as I have no family here locally.
They have gone the extra mile for me! The shop is clean and organized.
I highly recommend this team of car experts!
Verified Customer
Kansas City, MO
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great work.
As always, Otto Service did a great job with our older Honda. It now drives like a new car again.
DS
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Deborah S.
Independence, MO
Honda Ridgeline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Great experience
Very professional and knowledgeable staff
KM
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Karam M.
Kansas City, MO
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Fixed oil leak
Job done professionally and on time
Verified Customer
Kansas City, MO
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Ongoing professional service
Otto's provides consistent, reliable service. You can trust their expertise and honesty.
JP
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Jeri P.
Lone Jack, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
10
Simply THE best!
Such good information given by Cody to me about my repairs and services. Not all auto shops speak so kindly and patiently to women, especially senior women. This shop is just the opposite and it is much appreciated.
JP
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Jeri P.
Lone Jack, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
10
Simply THE best!
Such good information given by Cody to me about my repairs and services. Not all auto shops speak so kindly and patiently to women, especially senior women. This shop is just the opposite and it is much appreciated.
JL
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Joe L.
Kansas City, MO
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
2009 Acura repairs
I was surprised that my car needed so much work. Cody and the staff got us up and running as soon as possible. Also came up with a financial plan to help us. The car runs great. We will be using Otto for oil changes and routine work.
MJ
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Marilyn J.
Kansas City, MO
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Service on Toyota
Thanks for fixing out vehicle. You all do excellent work. All of your staff are very professional.
CS
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Colleen S.
Leawood, KS
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Great service!
Always the best!
JG
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J G.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
Outstanding !
Consistently great work & never have to return for the same problem. They “fix it right the first time “.
Can’t go wrong, having your car serviced here.
SR
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Sharon R.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
10
Honest and dependable
I have been going to Otto Service of Kansas City for over 15 years. This is my second Honda CR-V. They are always honest and dependable. They always service or repair my car in a timely manner and I have never had an issue on anything with either car.
DE
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Denise E.
Kansas City, MO
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
My car
I was so pleased with the service I received. They covered everything my needed. They took care of my car like it was one of theirs. They were also very professional and friendly. Cody, i hope a spelled his name right was very knowledgeable about cars and explained in detail what work needed to be done for my car to perform at its best. I will absolutely recommend this shop to others.
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