business image

Pacc Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(292 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
3.5
ReScore Average
-100
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(661) 253-3123

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
23520 Valencia Blvd Ste J Valencia, CA 91355-1762
Pacc Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(292 Reviews)

SD
gravatar
Stephanie D.
Valencia, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2023
0
Dangerous Incident Due to Negligence
My husband and I were customers at PACC Automotive for several years until an incident happened a few months ago. My husband took my Jeep in for an oil change and tire rotation. Not even a mile after picking up the Jeep the driver side rear wheel completely fell off. After calling AAA, the vehicle was dropped back off at the shop later that day. We received a call the next day from the manager during which he informed us that they put the SPARE tire on the Jeep and it was ready to be picked up. Shocked, my husband kindly asked for the wheel to be fixed and put back into the same condition it was in when initially dropped off. With some reluctance, the manager agreed to restore the wheel to its original condition stating that it would take several days to hopefully find the correct wheel. I later learned from another mechanic that the part replaced was the rotor, not the wheel. Meaning the manager initially tried to give the vehicle back to me with a broken rotor and a spare tire. This was the first instance of dishonesty but would not be the last. When arriving to pick up the Jeep, my husband and I asked for confirmation it was safe to drive and the manager told us yes and that he had personally test driven the vehicle for 20 miles after the labor was performed. After checking the odometer with the original receipt we found he had only driven it about 5 miles max. After enduring this ordeal we requested a refund on the service which was performed incorrectly resulting in this dangerous incident. Instead of being issued a full refund, we were offered a 100 gift certificate for our next service. Needless to say, our trust was broken and the gift certificate was not worth anything to us as we had no plans to return. We respectfully declined the gift certificate and again asked for a refund, to which we were told this was not possible for some odd reason. The manager said he would talk to the owner to see if it was possible and that we would hear from the owner in the coming week, but that was another lie. We also tried contacting the owner directly and of course never heard back. I understand mistakes happen, but the way it was handled was shocking and was the main reason why we decided to move on. They are dishonest and tried to do the bare minimum possible to fix the situation to avoid a lawsuit. Additionally, the manager acted very nonchalant about it and didn’t even apologize. DO NOT ever take your car to PACC auto.

CM
gravatar
CURT M.
Santa Clarita, CA
Honda Accord
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2012
verified customerVerified Customer
Consistent
Conisitent service.
Recommended

DN
David N.
Stevenson Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2012
verified customerVerified Customer
Category: Service
David said this experience was great and he had no problems with this business.
Recommended

BS
Bob S.
Santa Clarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2012
verified customerVerified Customer
Category: Service
Bob said they are personable and got him in and out on time. They are good people and he has recommended them to many others.
Recommended

JA
gravatar
JOAN A.
Fillmore, CA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2012
verified customerVerified Customer
Qualified mechanics; great customer service; fair pricing
I have had my Hondas serviced by PACC for over 25 years. I can't remember ever taking my car back because something was not fixed properly. Qualifed, trustworthy mechanics, knowledgeable staff at the front counter who provide great customer service and answer questions intelligently and accurately, fair pricing when compared to dealer and other repair shops. You are the best!
Recommended

LW
Linda W.
Santa Clarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2012
verified customerVerified Customer
Category: Service
Linda said they always take good care of her. She said she trusts them. They have good employees. Her late husband used to tell her when she finds a good mechanic, she should keep them.
Recommended

SM
Sharon M.
Santa Clarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2012
verified customerVerified Customer
Category: Service
Sharon said she was very happy with the service.
Recommended

RS
Ryan S.
Santa Clarita, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2012
verified customerVerified Customer
Category: Service
Spoke with Heather. She said the person assisting her wasn't serious and made little comments. Also, she stated she wouldn't recommended the business because of the level of service.
Not Recommended

US
Umar S.
Santa Clarita, CA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2012
verified customerVerified Customer
Category: Service
Spoke with Camille. She said this business is quick, courteous and they are nice.
Recommended

AW
gravatar
ALAN W.
Canyon Cntry, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2012
verified customerVerified Customer
Attitude & Performance
Thanks Dan
Mike at the top of his game everything was GREAT
Recommended

SB
gravatar
SHIRLEY B.
Acura 3.5RL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2012
verified customerVerified Customer
Like "Cheers" - everyone knows my name
I have recommended Pacc to many friends and family and everyone thanked me!
Recommended

DT
gravatar
DAN T.
Santa Clarita, CA
Infiniti G35
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2012
verified customerVerified Customer
Put a hole in my seat and never followed up with me.
They do good work for reasonable rates, but they are very unresponsive to customer issues.
Not Recommended

DW
Dylan W.
Santa Clarita, CA
Mercedes-Benz C240
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2012
verified customerVerified Customer
Category: Service
Dylan said he would definitely recommend this business. He said their waiting area has air conditioning and they are fast. He said this time they told him the work would take 45 minutes, but it only took 20 minutes.
Recommended

GA
gravatar
GREGG A.
Santa Clarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2012
verified customerVerified Customer
Fast, Friendly, and Priced Fairly
The guys at PACC automotive are always very friendly and honest. They keep their prices as low as possible and do their work quickly and very well. I've been going to them for several years now.
Recommended

TK
gravatar
TINA K.
Simi Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2012
verified customerVerified Customer
Friendly, do a good job, easy to get car in
Mike told me it would be 4 or 5 before my car was done and they finished at 3-yay!
Recommended

Displaying Review 1 - 15 of 292 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(690 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(19 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(366 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,249 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(193 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.