Pace Auto Service

Hi Marie,

We’re sorry to hear that you didn’t feel satisfied with your experience, but we do want to clarify a few important points for the sake of transparency.

When your vehicle was brought to us, it had multiple warning lights and noticeable drivability issues. We clearly communicated — and received approval for — our standard diagnostic fee for emissions-related concerns. After a thorough diagnosis, we found fouled spark plugs caused by excessive oil consumption causing a misfire — a known issue with your generation of Honda Odyssey. We provided a transparent estimate for the needed repairs and included a complimentary multi-point inspection outlining additional concerns, which you chose to decline.

Throughout your visit, we answered multiple phone calls from different members of your family and clearly explained our findings and charges. After payment, we accommodated a challenging situation during pickup when a vehicle from your party was left blocking multiple customers in our lot for an extended time.

We understand that car repairs can be stressful, especially when serious underlying issues are involved. However, declining recommended repairs does not mean we created new problems. Our goal is always to provide accurate diagnostics, honest recommendations, and clear communication — and we stand firmly behind the integrity of our work and our team.

We wish you the best moving forward.

— Pace Auto Service

We appreciate your positive feedback about our team. It is our priority to provide honest and professional service, and it is rewarding to hear that you feel confident choosing us for your vehicle needs. Your support means a lot, and we will continue to strive for excellence in our work.

We appreciate your positive feedback about your experience at Pace Auto Service. It is gratifying to know that Sean and the team have made such a positive impression on you. Providing reliable service is our priority, and it is encouraging to hear that you feel confident in recommending us to others. Thank you for choosing Pace Auto Service for your automotive needs. Your support means a lot to us.

We appreciate your feedback and are glad to hear that your service was handled quickly and professionally. Ensuring the safety and performance of your vehicle is our top priority. Should you need anything else in the future, we are here to assist.

We appreciate your continued trust in Pace Auto Service for the care of both your Ram truck and your wife's Ford Escape. It is our commitment to provide accommodating and friendly service, and we are glad to hear that we have consistently met your expectations. Thank you for your support.

We appreciate your feedback and are pleased to hear that you had a positive experience with our team. Our priority is to ensure that your vehicle is not only serviced efficiently but also passes inspection without issues. It's great to know that our staff provided clear communication and that you were satisfied with the resolution and pricing. Thank you for recommending us to others; it means a lot to our team.

We appreciate your feedback and are pleased to hear that your seasonal tire change appointment was scheduled so efficiently. It is important to us that our technicians provide thorough inspections and open communication with our customers regarding necessary repairs. Your recognition of their attention to detail and professionalism is valued, and it reinforces our commitment to delivering quality service. Thank you for choosing Pace Auto Service for your automotive needs.

We appreciate your positive feedback and are glad to hear that you have consistently received exceptional service from our team. Your support means a lot to us, and it motivates us to maintain the high standards we strive for. We're here to help with any automotive needs you have in the future.

We appreciate you taking the time to share your feedback. It is important to us to provide excellent service and maintain a helpful atmosphere. Your support represents the commitment of our team to serve our customers effectively. Thank you for choosing Pace Auto Service.

We appreciate your feedback and are pleased to hear that our team met your expectations. Your recommendation is important to us, and we are committed to delivering reliable service to all our customers. Thank you for choosing Pace Auto Service.

We appreciate your detailed feedback regarding your experience at Pace Auto Service. It’s great to hear that our team was able to track down the necessary part and resolve the issue with your vehicle promptly. Our staff is dedicated to providing attentive service, and it’s rewarding to know that you felt their efforts were exemplary. Should you have any further needs in the future, we are here to assist you.

We appreciate your positive feedback regarding your recent visit. It’s great to hear that you found our team professional and courteous during your oil change service. Delivering a prompt and friendly experience is important to us. Your intention to return for future auto needs is valued, and we look forward to serving you again.

We appreciate your feedback and are pleased to hear that Sean and the team met your expectations with their service. Your continued support is important to us, and we are committed to maintaining the high standards you have come to rely on. Thank you for choosing Pace Auto Service.