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Pacific Auto Works

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(460 Reviews)
90
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

Contact
(415) 882-1778

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:30 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
564 Bryant St San Francisco, CA 94107
Pacific Auto Works' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(460 Reviews)

Verified Customer
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great service
Great professional smog service - did both cars quick and easy.
Paul L. from Pacific Auto Works responded on 02/17/2025 09:34 AM

We appreciate your feedback and are glad to hear you found our smog service to be quick and easy. It sounds like we were able to work some magic on both of your cars! If you have more vehicles that need a little TLC in the future, you know where to find us. Safe travels!


AG
ABDOLREZA G.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
This mechanic is hard-working and very honest. I highly recommend them to everyone.
This mechanic is hard-working and very honest. I highly recommend them to everyone.
Paul L. from Pacific Auto Works responded on 02/16/2025 09:36 AM

We deeply appreciate your recognition of our hard work and honesty. It’s great to know that our efforts have made a positive impact. Your recommendation means the world to us. We promise to keep up the good work and possibly even invent a mechanic superhero costume. Who knows?


LD
LIANNE D.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Quick repair + Oil change
I came in for a repair because someone hit my side mirror. Paul and his team did a great job fixing it and I don't have to worry about it falling off. Since my car was due for an oil change, I decided to get it done here and was super happy that added that service last minute.

I definitely will come back here!
Paul L. from Pacific Auto Works responded on 02/07/2025 09:37 AM

It sounds like you had quite the adventure with your side mirror, but we're glad to hear it’s back in action and securely attached. Our team takes pride in making sure your car gets the care it deserves, even if it means squeezing in a last-minute oil change. We're always ready to roll with the punches, or in this case, any unexpected repair needs. We're looking forward to your next visit, maybe you can bring us some tales of your car's escapades!


MO
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MARIAN O.
San Francisco, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2025
verified customerVerified Customer
9
Oil Change—“Drop In”
My Honda Civic lites up, Oil Maintenance, needed. So, I called Peter, can I bring car in today, just for oil change/check?
I was happy, everything was straightforward, ok.
Super, happy, nothing more serious.
Paul L. from Pacific Auto Works responded on 02/01/2025 09:37 AM

We're glad to hear that your visit went smoothly and you left with peace of mind. It sounds like the oil change was just what the doctor ordered for your Honda Civic, and we're happy to have played a part in keeping it running well. If you ever need anything else, just give us a shout—no need for smoke signals or carrier pigeons!


KC
KOSTYANTYN C.
Oakland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Great service. Professional mechanics.
Always good.
Paul L. from Pacific Auto Works responded on 01/27/2025 09:35 AM

We appreciate your support and are happy to hear that you consistently have a good experience with us. It sounds like we’re hitting the mark, and we’ll keep doing our best to keep the good vibes rolling. Your loyalty is what keeps the engines running around here!


Verified Customer
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Break Job for owner
I want to express my heartfelt appreciation for the amazing job Paul did on my brake repair and belt replacement. He completed the work quickly and with great professionalism. I truly admire his excellent communication skills; he took the time to suggest repairs I hadn’t even considered, all while ensuring I wasn’t pushed into unnecessary expenses. It's refreshing to find a shop that is both budget-conscious and genuinely cares about the community. Thank you, Paul, for your exceptional service!
Paul L. from Pacific Auto Works responded on 01/17/2025 09:36 AM

We really appreciate your kind words! It's fantastic to hear that Paul provided you with such professional service and great communication—it's like hitting the automotive jackpot! We aim to keep things straightforward and honest, ensuring you drive away informed and not with an empty wallet. If only all repairs came with a side of amiable conversation, right? We look forward to keeping your vehicle running smoothly and your experience just as enjoyable. Your support means the world to us!


Verified Customer
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Pacific Auto Works: Smog Check
Big thanks to Pacific Auto Works for completing my smog check. They were quick, efficient, and friendly. Will definitely be back for any future needs!
Paul L. from Pacific Auto Works responded on 01/16/2025 09:35 AM

We're glad to hear that your smog check experience went smoothly! Our team takes great pride in being both speedy and friendly, and it seems like they hit the mark this time. We appreciate your trust in us for your future auto needs – we promise to keep the same level of efficiency and maybe even charm. Safe driving until next time!


VJ
VICKI J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
9
Inspection
Paul was very attentive
Paul L. from Pacific Auto Works responded on 01/13/2025 11:56 AM

We're glad to hear that Paul was on the ball and made your experience a good one! It’s always nice when someone goes the extra mile, right? We appreciate your feedback and hope you continue to enjoy your visits with us.


AC
ANBORN C.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Quick Service with Appointment
Made an appointment for a last minute Smog check. Was scheduled same day and out in less than 20 mins. Friendly staff and close to home. Definitely coming back whenever I need to smog one of our vehicles. Thank you for your quick service.
Paul L. from Pacific Auto Works responded on 01/10/2025 06:34 PM

We're glad to hear that our quick smog check service hit the mark for you! It sounds like we were able to give you a speedy escape from the emissions world in record time. We appreciate your kind words about our friendly staff; they definitely know how to lighten the mood while getting the job done. We're looking forward to helping you keep those vehicles in compliance whenever you need us. Safe travels until then!


TD
THOMAS D.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
DMV verificatiom
Paul was fast and efficient in providing this service.
Paul L. from Pacific Auto Works responded on 12/18/2024 09:35 AM

We're glad to hear that Paul was able to deliver speed and efficiency in his service. It's always nice when things run smoothly, kind of like a well-oiled engine! If you have any other auto needs, don’t hesitate to reach out. Your vehicle will thank you!


TB
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TANYA B.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Quickest smog ever
I called and left a message at 10 am and Paul called me back within 30 minutes and made my appt for 11 am same day. Had my car smogged and back in my parking spot by 1145 am. Was very pleased, and Paul handled everything.
Paul L. from Pacific Auto Works responded on 12/07/2024 09:35 AM

We're glad to hear that your experience with us was smooth sailing. It sounds like Paul was on top of his game, ready to tackle your car's smog check right on the calendar! We strive to make appointments as convenient as possible and to get you back on the road in no time. If you have any more car needs, feel free to reach out. We’re here and ready to help!


NS
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NUPUR S.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
10
Quick service
20 minute turnaround for a smog check!
Paul L. from Pacific Auto Works responded on 11/10/2024 09:35 AM

We’re glad to hear you had such a speedy experience with us! A 20-minute turnaround is definitely our version of a pit stop, and we're happy to help keep you rolling smoothly. If your car ever needs another check—or if it just wants to stop by for a chat—feel free to swing by anytime. Safe driving!


CH
CATHERINE H.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
10
Excellent quality and great customer care
Thank you for your excellent work and great customer care!!
Paul L. from Pacific Auto Works responded on 11/07/2024 09:34 AM

We appreciate your wonderful feedback! It's great to hear that our team could provide you with both top-notch service and a sprinkle of care. We aim to make every visit smooth and enjoyable, and it seems like we hit the target this time. Your support means the world to us!


Verified Customer
Daly City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Old car smog
It’s hard to find places that will smog a car that’s ‘95 or older. Considering how many tests are required for the car due to its age it was fast and the cost was fair. I highly recommend this shop.
Paul L. from Pacific Auto Works responded on 10/24/2024 09:36 AM

We appreciate you sharing your experience! It sounds like your vintage ride got the royal treatment. It's true, navigating smog tests for older vehicles can feel like deciphering hieroglyphics sometimes. We're glad to hear the process was quick and the pricing didn't break the bank. Your recommendation means a lot, especially to those other classic car aficionados out there. Keep cruising in style!


JH
JAMES H.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2024
verified customerVerified Customer
8
Accommodating
I called for an oil change on my Audi A6. I was offered an appointment on the day I requested.
My car was done as promised and I was offered the manufacturer recommended service for the mileage on my car I will return to get the recommended service.
Paul L. from Pacific Auto Works responded on 10/21/2024 11:26 AM

We're glad to hear your Audi A6 got the royal treatment it deserves! It sounds like we hit the nail on the head with your oil change and the manufacturer recommended service — like a well-timed pit stop for your car. We look forward to seeing you again for that recommended service. In the meantime, may your engine purr like a satisfied cat!


Displaying Review 1 - 15 of 460 in total
Service Coupons and Posts
🚗💨 We appreciate the love! Honesty and hard work are our secret ingredients at Pacific Auto Works. Thanks for recommending us—hope your engine stays as happy as we are! 😄✨ #PacificAutoWorks #HonestMechanic
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We're thrilled to hear about your experience! 🥳 Whether it's a side mirror or a quick oil change, we've got you covered! 🚗💨 Looking forward to seeing you again—hopefully, your car will stay out of trouble! #PacificAutoWorks #AutoCare
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Simple yet powerful feedback! 🚗✨ We love hearing that we’re always hitting the mark! Thanks for trusting us with your ride. Here’s to more smooth journeys ahead! #ThanksForTheLove #PacificAutoWorks
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Thank you for the kind words! ?✨ At Pacific Auto Works, we believe in giving our customers the attention they deserve—just like your car! We're always here to keep things running smoothly. #CustomerServiceGoals #AutoCare
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?✨ We love being your pit stop for quick smog checks! Thrilled to hear you were in and out in no time with our friendly team. We can't wait to see you again! ? #PacificAutoWorks #QuickService
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?? Fast and efficient, just like our service! Thanks for the shoutout — we love keeping you and your vehicle moving! ?️ Your satisfaction fuels our passion. See you next time! #PacificAutoWorks #CustomerSatisfaction
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?? Wow, a 20-minute smog check? We’re practically speed demons over here! ?️ Thanks for trusting Pacific Auto Works to keep things running smoothly and swiftly. Your time is valuable, and so are you! ? #FastService #PacificAutoWorks
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Thanks for the shoutout! We're thrilled you loved our work and customer care! ?✨ Remember, we're always here to put a little vroom back in your ride! #PacificAutoWorks #CustomerCare
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Thanks for the stellar review! ?✨ We're thrilled to hear your Audi A6 got the royal treatment! We're always here when your car needs a little TLC. Can't wait to see you again for that recommended service! #PacificAutoWorks #CarCareGoals
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Thank you for your trust and loyalty! ?? We're thrilled to be your car’s go-to pit stop. Paul is always here to make sure your ride runs smoothly—no pressure, just exceptional service! ? #PacificAutoWorks #CarCareExperts
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Thank you for the glowing review! ? Paul’s honesty and dedication to keeping your engines running smoothly (and straight!) truly set us apart. We love serving our amazing community! ?? #PacificAutoWorks #LocalHeroes
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Thanks for the fantastic review! We promise not to take your loyalty for granted—even if we have to keep helping you merge onto Bryant Street! ?? Glad to be your go-to for auto care! #PacificAutoWorks #CustomerAppreciation
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Thanks for the great review! ?✨ We're thrilled to hear Paul and the team got your car looking sharp in no time! Remember, every dent tells a story! ? #PacificAutoWorks #CarCare
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Thanks for the love! We're all about good vibes and getting the job done—no drama here! ?? Your trust means the world to us. Come back anytime for that hassle-free auto magic! ✨ #PacificAutoWorks #GoodVibesOnly
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Thanks for the ⭐⭐⭐⭐⭐ review, Alan! We've got your back when it comes to car issues - we brake for nothing! ?? Your support means the world to us. #CustomerAppreciation #PacificAutoWorks
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Thanks for the triple thumbs-up, Kelvin! We're thrilled to have exceeded your expectations. Let's keep those wheels rolling! ?? #CustomerSatisfaction #FiveStarService
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? Thanks for the ⭐⭐⭐⭐⭐ review, Eddie! We're thrilled to hear that you're happy with our tire installation service. Professionalism and efficiency are our forte! We hope to see you again soon. #CustomerSatisfaction #ProfessionalService
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Thanks for the awesome review, Joseph! ? We're pumped to hear that we could help you out with your lamp and light inspection. We're all about making car maintenance a breeze! ?? #CustomerAppreciation #PacificAutoWorks
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Thanks for the 5-star review, Paul! We're thrilled to hear that you had an admirable experience with us. ? Our team works hard to provide thorough service in a timely manner. We appreciate your support! #CustomerSatisfaction #PacificAutoWorks
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Thanks, Mosses! We're thrilled to know you're enjoying the perks of our South Park location ? We'll make sure to pass on your kind words to Paul and the team! #HappyCustomers #PacificAutoWorks ?
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Thanks for the 5-star review, Katherine! ? We're glad to be your go-to for your sports car. We pride ourselves on keeping you informed every step of the way. Can't wait to see you at your next visit! ? #CustomerAppreciation #CarCare
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