business image

Palmyra Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(332 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change tire rotation, or more extensive repairs, we’ve got you covered. Palmyra Automotive understands that your vehicle is an Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change tire rotation, or more extensive repairs, we’ve got you covered. Palmyra Automotive understands that your vehicle is an important part of your daily life, which is why we strive to make the repair process as smooth and convenient as possible. We also provide competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence. ...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(434) 589-5656
Closing in 40 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 2:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
30 Toby Way Palmyra, VA 22963
Palmyra Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(332 Reviews)

DM
gravatar
Daniel M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Door issues
Had my truck door handle repaired . It was done when promised and works perfectly.
Ian and Ashley M. from Palmyra Automotive responded on 03/23/2025 09:39 AM

We appreciate your feedback on the door handle repair; it seems our team knows how to handle things seamlessly! Your satisfaction is our priority.


VH
Vivian H.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Vivian said she is well pleased with the service.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 03/17/2025 09:36 AM

We appreciate your positive feedback and are glad our service has left you feeling pleased; we aim to keep those smiles shining bright.


JW
John W.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
Category: Service
John said overall it was a good experience.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 03/16/2025 09:36 AM

We appreciate your feedback and are glad to hear you had a good experience—it's always nice when cars and satisfaction go hand in hand.


TR
Tom R.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Tom said they were very good, very outstanding. They were very courteous and considerate.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 03/15/2025 09:38 AM

We are pleased to hear that you found our team courteous and outstanding; courtesy really does go a long way, doesn’t it? Your feedback is greatly appreciated!


SM
gravatar
Sandy M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Dependable!
Always an excellent, timely and dependable job! I wouldn’t go anywhere else!
Ian and Ashley M. from Palmyra Automotive responded on 03/14/2025 09:38 AM

We appreciate your loyalty and are pleased to know you find our service dependable—like your favorite sweater, always there when you need it!


JS
gravatar
Janice S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Thank you
I'm just dropping a few lines to say a heartfelt thank for the timely and efficient service completed on our two vehicles.
Your courtesy and professionalism is aways appreciated.
See you next month for the last one!
Ian and Ashley M. from Palmyra Automotive responded on 03/01/2025 09:39 AM

We appreciate your kind words and look forward to giving your last vehicle the same stellar treatment—timely, professional, and with a side of charm!


CM
Carl M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Carl said they're good folks and do what they say they will do. They tell the cost and that is what it is.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 02/27/2025 09:36 AM

We appreciate your recognition of our commitment to transparency and integrity. We aim to keep things as straightforward as possible—no hidden surprises here!


SU
gravatar
Sandra U.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Great service
I recently had my Subaru and Honda serviced for oil change and safety inspections. Palmyra Auto completed the jobs quickly and professionally. They advised me of a battery option for the car I don't drive much and I really appreciate the recommendation. I loved that they stayed in touch with me and everyone was very friendly. I highly recommend Palmyra Auto
Ian and Ashley M. from Palmyra Automotive responded on 02/17/2025 09:35 AM

We appreciate you taking the time to share your experience. It sounds like we were able to give your Subaru and Honda the royal treatment they deserved! Our team always aims to strike the right balance between speed and quality, and it’s great to hear that our friendly service made the process even smoother. We’ll make sure to keep up the communication and recommendations to keep all your vehicles running their best. Your recommendation means a lot to us, and we look forward to continuing to serve your automotive needs!


BR
Bobbie R.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Bobbie said the business was great, couldn't be nicer, and she was very pleased. She added she was very happy with the service, the owner is a very helpful, kind and nice person.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 02/17/2025 09:34 AM

We appreciate your enthusiastic feedback! It's wonderful to hear that our service hit the mark and that you found our team to be as friendly as a well-trained golden retriever. We aim to create a welcoming atmosphere and provide the help you need, so your satisfaction really puts a smile on our faces. Looking forward to keeping your wheels in top shape!


AR
Anthony R.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Anthony said he's been going there for a few years and they've treated him right. He suggested to keep up the great work.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 02/08/2025 09:39 AM

We appreciate your continued trust in us over the years. It's great to hear that you've had a positive experience – we aim to treat our customers like family, albeit the kind you actually enjoy visiting. Rest assured, we’ll keep pushing to maintain that high level of service. Your encouragement means a lot!


CH
Cindy H.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
Category: Service
Cindy said they are always friendly and accommodating.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 02/03/2025 04:40 AM

We're glad to hear that you found our team to be friendly and accommodating! Thank you for your business and for leaving us a review!


Verified Customer
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Service and the office staff are all outstanding
Palmyra Automotive has friendly Staff in the office ready to help you with your appointment needs at anytime. The Team in the garage do an outstanding service each and every time we bring in any of our cars for service
Ian and Ashley M. from Palmyra Automotive responded on 01/27/2025 09:35 AM

It’s fantastic to hear that you’ve had such positive experiences with our team at Palmyra Automotive! We believe that a friendly face can make all the difference, and we’re glad our staff made your appointment process smooth. Our garage crew is just as excited as you are about keeping your cars in top shape. Here’s to many more reliable visits with us—after all, your car deserves a little pampering too!


SB
gravatar
Suzanne B.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
10
Honest and fast service
I called Palmyra Automotive because of issues coming up on my dashboard. They saw my car that day diagnosed the problem and set an appointment. Ian and David worked on my car till after closing hours to get it ready for me the next day. I cannot say enough good things about these guys. Stephanie is great too very knowledgeable and personable. Take your automobile here for excellent and honest car repairs or just general upkeep!
Ian and Ashley M. from Palmyra Automotive responded on 01/19/2025 01:15 PM

It's great to hear you had such a positive experience with us! We're glad our awesome team was able to take care of you and your vehicle quickly! The guys were happy to put in some extra time to help get you back on the road ASAP! We agree that Stephanie is an invaluable member of our team as well! Thank you for choosing us for your automotive needs and thank you for the rave review!  


JM
Joshua M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Joshua said they were easy to work with, and they were very personable and affordable.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 01/12/2025 09:35 AM

We appreciate your feedback and are glad to hear you found us personable and affordable. We aim to make every visit smooth and enjoyable; it’s nice to know we hit the mark with you! If you need anything in the future, just give us a shout.


WK
Wilma K.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Wilma said they did a really good job fast.
Recommended
Ian and Ashley M. from Palmyra Automotive responded on 01/03/2025 09:35 AM

We appreciate the shout-out! It sounds like we hit the gas on your service and delivered a speedy pit stop. Rest assured, our team is always committed to getting you back on the road in no time. Your support keeps our engines revving!


Displaying Review 1 - 15 of 332 in total
Service Coupons and Posts

Thanks for the fantastic review! We're thrilled to be your go-to for auto repairs. Timeliness and dependability are our middle names—though we still haven’t figured out how to fit those on our business cards. We appreciate your trust in us!
Learn More

Thank you for the kind words! We love keeping your vehicles in top shape and appreciate your trust in our services. We're ready for the next round of automotive TLC—can't wait to see you again next month! Your satisfaction fuels our engine!
Learn More

Thank you for your wonderful review! We're thrilled to hear we kept your Subaru and Honda in tip-top shape. Our team believes in friendly service and smart recommendations, just like your battery tip. Your trust means the world to us—see you on the road!
Learn More



Thank you for being part of the Palmyra Automotive family for over 20 years! Your trust means the world to us. We promise to keep delivering the same courtesy, concern, and quality. Here's to many more years of smooth rides and great service!
Learn More



Thank you for trusting Palmyra Automotive for all these years! We're thrilled to be your go-to shop. We promise to keep providing great service at prices that won't make your wallet cry. Your recommendation means the world to us!
Learn More

We're thrilled to hear that your trusty old Volvo is in good hands! At Palmyra Automotive, we believe even classic cars deserve a little TLC. Thank you for trusting us with your automotive needs—we're lucky to have great customers like you!
Learn More

Thank you for trusting us with your classic Buicks! We believe every car has a story, and we’re just here to keep the pages turning. Glad to hear they are in great hands. Here’s to keeping those vintage rides on the road for many more adventures!
Learn More

We're thrilled to hear you enjoyed our service! At Palmyra Automotive, we believe a smile is just as important as a wrench. Thanks for recognizing our team's hard work! We're here to keep you on the road and smiling.
Learn More

Thank you for your kind words! We love proving that honesty doesn’t have to break the bank. Our goal is to keep your vehicle running smoothly without emptying your wallet. We promise, we won’t charge you for being our fabulous customer!
Learn More

We're thrilled to hear you enjoyed our great service! At Palmyra Automotive, we believe every pit stop should leave you smiling. We're here to keep your ride smooth and your spirits high. Thanks for the shout-out!
Learn More

Thank you for the excellent review! We're thrilled you trusted us with your vehicle’s inspection and maintenance. We've got your back lights covered, just like you trust us to keep everything running smoothly. Here’s to many more miles ahead!
Learn More

Thanks for the fantastic review! We're thrilled that we could get you in and out on time and keep your vehicle running like a dream. At Palmyra Automotive, we believe in making car care smoother than a well-oiled engine. Can't wait to see you again!
Learn More

Thanks for the fantastic review! We aim to be the pit stop your car deserves, delivering courteous and prompt service without breaking the bank. It's our pleasure to keep you rolling smoothly. Here’s to many more miles together!
Learn More

We appreciate your loyalty and kind words! We promise to keep your vehicle running smoothly, even if we might try to race it in and out just a bit faster. Thanks for reminding everyone that planning ahead is key to our busy schedule. Drive safe!
Learn More

We're thrilled to hear you trust us at Palmyra Automotive! Reliable service is our motto – almost like a car with a full tank. Thank you for counting on us and for your kind words. Keep those wheels turning!
Learn More


We appreciate your trust in us! From Stephanie's friendly smiles to our mechanics' expert hands, we're here to keep you rolling smoothly. Count on us for reliability—it's what we do best! Thanks for being such a loyal customer.
Learn More


Thank you for the fantastic review! We're thrilled to be your go-to spot for top-notch service. Our team works hard to keep things friendly—after all, it's much easier to smile when your car is running smoothly!
Learn More

Thank you for your kind words! We're glad you found our service professional. We aim to steer you right, but don't worry, we won't put you on cruise control just yet. Your satisfaction fuels our drive!
Learn More

Thank you for your kind words! We're thrilled to be your automotive family. Trust and great service are our fuel, and we're glad to keep you rolling without the hefty price tag. Here's to keeping your vehicle happy and healthy!
Learn More

Thank you for your fantastic review! We're thrilled to hear that our scheduling is as easy as a Sunday drive. Our team is dedicated to reliability and quality, so you can trust us to keep you on the road—smoothly! Drive safe and see you soon!
Learn More

We're revved up by your glowing review! Thanks for the 5 stars and for appreciating our timely and accurate service. See you on the road, Edward!
Learn More

Thanks for the 5-star review! We're delighted to hear that you enjoyed our excellent and prompt service. We appreciate your support and hope to see you again soon!
Learn More

We're thrilled to hear that your visit to Palmyra Automotive was a breeze! Our team takes pride in efficient service and a friendly approach. Thanks for the 5-star review, happy driving!
Learn More

Thank you for the ⭐⭐⭐⭐⭐ review! We're glad David could work his magic on your BMW. We appreciate your trust in our expertise. Safe travels ahead!
Learn More

Thank you for trusting us with your trucks, and for recognizing the value of our service. We're here for you and your vehicles anytime. Cheaper isn't always better, right? ?
Learn More

Thanks for the 5-star review, David! We're thrilled to hear about your experience with our friendly staff and efficient service. See you at your next appointment!
Learn More

Thank you for the 5-star review! We're thrilled to hear about your positive experience with our heat and air conditioning services and the installation of the HVAC controller. We look forward to serving you again!
Learn More

Thank you for the kind words, Janet! We're thrilled to have been your go-to for 20 years. We look forward to the next 20! Your Acura is in good hands. Thank you for the recommendation!
Learn More

We're thrilled to have provided quality service for your vintage roadster, Nancy! We appreciate your kind words and look forward to your next visit. Safe travels!
Learn More

Thank you for the love! We're thrilled to hear about your positive experiences. Getting you back on the road quickly and safely is our mission. See you at the next service! ?
Learn More

Thank you for the 5-star review! We're grateful for your trust in our quality work, timely service, and friendly team. We'll keep those reasonable prices and full schedule coming!
Learn More

Thank you for the stellar review! We're thrilled we could help get your car road trip ready. Safe travels and see you again in the future!
Learn More

Thanks for the 5-star review! We're glad we could un-stick your window without sticking you with a hefty bill. We're always here for all your automotive needs!
Learn More

Thank you for the kind words, Sandra! We're thrilled to hear about your positive experience. Your satisfaction is our priority. See you at the next service! ?
Learn More

Thanks for the stellar review! We're thrilled we could get your station wagon ready for the big 2,500-mile adventure. Safe travels, and we'll be here when you need us next!
Learn More

Thanks for the great review, Barry! We're glad you enjoyed our friendly service. We'll keep the coffee warm for your next visit!
Learn More

Thanks for the kind words, David! We're thrilled to hear about your wonderful experience with us. Our team is always here to deliver personable service and quick, quality work. See you next time!
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.