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Park Place LTD

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,375 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
10
Total ReScores
4.7
ReScore Average
81
Net Promoter Score ®

Business Details

About

Park Place LTD is a full service speciailty dealership and has over two decades of experience. Our highly trained staff is here to serve you and customer satisfaction is our priority. Park Place LTD is a full service speciailty dealership and has over two decades of experience. Our highly trained staff is here to serve you and customer satisfaction is our priority.

Categories
New Car Dealer, Used Car Dealer, European Auto Repair
Contact
(425) 562-1000

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
1880 136th Place NE Bellevue, WA 98005

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
5
Total ReScores
4.8
ReScore Average
81
Net Promoter Score ®

Business Details

About

Park Place LTD is a full service speciailty dealership and has over two decades of experience. Our highly trained staff is here to serve you and customer satisfaction is our priority. Park Place LTD is a full service speciailty dealership and has over two decades of experience. Our highly trained staff is here to serve you and customer satisfaction is our priority.

Categories
New Car Dealer, Used Car Dealer, European Auto Repair
Contact
(425) 562-1000

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
1880 136th Place NE Bellevue, WA 98005

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.5
ReScore Average
81
Net Promoter Score ®

Business Details

About

Park Place LTD is a full service speciailty dealership and has over two decades of experience. Our highly trained staff is here to serve you and customer satisfaction is our priority. Park Place LTD is a full service speciailty dealership and has over two decades of experience. Our highly trained staff is here to serve you and customer satisfaction is our priority.

Categories
New Car Dealer, Used Car Dealer, European Auto Repair
Contact
(425) 562-1000

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
1880 136th Place NE Bellevue, WA 98005
All Departments' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,375 Reviews)

SS
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STEVEN S.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Best car Service-Cleaning in the Greater Seattle Area
My wife has had her car cleaned here for years and they have always been great. I recently started and now I understand the detail in which they clean you car. A typical detailer would cost three times what Park Place LTD charges. They also fixed and painted a set of rims. They were quick, efficient and well priced.

Steven

EC
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ERIC C.
Eagle, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/18/2025
verified customerVerified Customer
1
All About Them
I purchased a Lotus Emira from Park Place, which was just delivered 2/11/2025. The purchase agreement from October 2022 stated that I would be given an anticipated delivery date. I then paid the non-refundable deposit in November 2023, with an anticipated delivery date in Q1 or Q2 2024. Then approximately two weeks after making the deposit I was advised that my delivery date was extended by over a year. I requested a refund of my deposit since the 'anticipated delivery date' provided by them changed by over a year, but this was denied because they said once the 2nd deposit is made the entire deposit becomes non-refundable, and the agreement did not make any exceptions for changes to the anticipated delivery date. They also stated that they could not refund my deposit because my car was already in process at Lotus (even though they would not provide me a VIN). I called Lotus directly and they said they could cancel my order at no charge/penalty, but it would have to come from my dealership. I forwarded this information to management at Park Place and they still denied my request. I then found the owner's information of Park Place and forwarded him the information, and also never heard back.

My salesman David was incredible and went above and beyond to help me, which is the only reason I'm giving them two stars instead of one.

Reasons for One Star:
-The General Manager refused to take my phone calls because 'he was too busy for phone calls'.
-The General Manager refused to refund my deposit claiming Lotus wouldn't allow order cancellation, yet I got in-writing confirmation that they would.
-With each deposit payment, I was pushed that I needed to make it 'right now' otherwise I would lose my spot. They literally expected it same day of request.
-Upon their receipt of the vehicle, I couldn't pick it up for a couple weeks because of weather and work, which management got upset about.
-I then paid $600 to have it delivered to Boise because of weather in WA and there was zero patience with this payment (even though they sat on my $15k deposit for over a year). I received four emails, 2 texts, and two phone calls about needing to pay it, even though I hadn't even picked up the vehicle yet.
-To this day I have still never received any return phone call from the GM or anyone other than my salesman.

This was an unfortunate purchasing experience, especially considering a vehicle price of $100,000. I hope that in the future, management and ownership restructure their customer communication policies to be willing and proactive to resolve issues, rather than just avoidance.
Ryan V., General Manager from Park Place LTD responded on 02/18/2025 02:02 PM

Hi Eric, 

Thank you for your review and feedback.  I appreciate the fact that you may not be satisfied with the answer, but as we have discussed numerous times, on the phone and e-mail, you custom ordered a NEW vehicle to your exact specifications.  Our contract for that is very clear, stating that these orders require a non-refundable deposit to process.  You are and were well aware of the terms.  Per that contract, you also needed to fund us within 72 business hours of the vehicle arriving, which you failed to do, but we did work with your schedule on this.  We then coordinated to ship the vehicle to you in Boise so that you could avoid having to drive it home in the challenging winter conditions, you stated you would pay for the shipping multiple times, yet kept delaying that as well.  We can certainly improve, and we strive to daily, however, most of the challenges on your transaction were unfortunately caused by your lack of follow through on your verbal and written agreements.  We wish you luck with your new car and hope you have years of enjoyment, you are going to love driving your Lotus.
-Ryan   

Ryan Vanderwel
General Manager

BD
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BRUCE D.
Ruston, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Great service
I have my cars serviced at Park Place for great Service every time.
Ryan V., General Manager from Park Place LTD responded on 02/17/2025 12:13 PM

Bruce, we appreciate your feedback and are pleased to hear that you consistently receive great service during your visits to Park Place LTD. Our team is dedicated to maintaining high standards, and it's rewarding to know that our efforts are recognized. Your continued support means a lot to us. 

Ryan Vanderwel
General Manager

KH
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KURT H.
Bonney Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Great salesman
My salesman Jacob has been very nice, patient and a pleasure to work with.
Ryan V., General Manager from Park Place LTD responded on 02/09/2025 06:45 PM

Kurt, we appreciate your positive feedback regarding your experience with Jacob. We love to hear that his professionalism and patience made a difference during your visit. Our team is dedicated to providing a supportive and enjoyable process for our customers, and it's great to know that this was reflected in your interaction. Your business is valued, and we look forward to assisting you in the future!

Ryan Vanderwel
General Manager

BF
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BRIAN F.
Bellevue, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great experience at Park Place from start to finish
Park Place LTD has a great selection of luxury options to choose from. Hunter was great to help walk through the options. He was knowledgeable and asked questions to get a sense of what I liked. The next time I came he had pulled out the car that I ended up buying. Very happy and would recommend Hunter and Park Place LTD when you are exploring the next great thing.
Ryan V., General Manager from Park Place LTD responded on 02/07/2025 04:25 PM

Brian, we appreciate your feedback and are glad to hear that you found our selection of luxury options appealing. It is great to know that Hunter was able to assist you effectively and that he took the time to understand your preferences. We strive to provide personalized service to help our customers find the right fit, and it is rewarding to see that reflected in your experience. Your recommendation means a lot to us, and we look forward to serving you in the future.

Ryan Vanderwel
General Manager

CA
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CARLOS A.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Outstanding Customer Service and Professionalism
The experience I had with my most recent car purchase was amazing both Jacob Pullem and Victor the finances Specialist was an incredible journey for this major car purchase. Those two professionals in this sort of business makes great deals happen and this message has to be shared. Both myself and family were very pleased, that these two gentleman was in the footprint of this car purchase, again thank you Park Place and the extraordinary staff that was previously mentioned above.
Ryan V., General Manager from Park Place LTD responded on 02/05/2025 10:15 PM

Carlos, we appreciate you taking the time to share your experience regarding your recent car purchase. It is gratifying to hear that Jacob and Victor provided you with exceptional service throughout your journey. Our team strives to ensure that every customer feels valued and satisfied, and it is wonderful to learn that both you and your family were pleased with their professionalism. Thank you for your support and for recognizing the efforts of our extraordinary staff.

Ryan Vanderwel
General Manager

JM
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JAMIE M.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Great
Easy buying experience great sales people.
Ryan V., General Manager from Park Place LTD responded on 02/03/2025 06:44 PM

Jamie, we appreciate your feedback regarding your buying experience with us. It's great to hear that you found the process easy and that our sales team was able to assist you effectively. We strive to create a positive experience for our customers, and your satisfaction is a testament to our efforts. Congratulations on your purchase!

Ryan Vanderwel
General Manager

TK
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Tarun K.
Daytona Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
10
Category: Sales
Fantastic experience
Had the pleasure of meeting Jacob Pellum during a visit to Park Place inquiring about the Aston Martin model range and had an extremely professional and satisfying experience. Jacob took the time to get to know me and my significant other personally as well as giving me a tour of the facility. Highly recommend him and the dealership!
Ryan V., General Manager from Park Place LTD responded on 02/03/2025 06:43 PM

Tarun, we appreciate your feedback and are pleased to hear about your positive experience with Jacob. Providing personalized service is a priority for us, and it is encouraging to know that Jacob's professionalism and attention made a lasting impression during your visit. Your recommendation means a lot to us, and we are committed to continuing to deliver exceptional service to all our customers. Thank you for sharing your experience!

Ryan Vanderwel
General Manager

RS
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Ryan S.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
10
Category: Sales
Great experience
Alan was great ever was delivered as promised and the process was seem-less.
Ryan V., General Manager from Park Place LTD responded on 02/03/2025 06:42 PM

Ryan, we appreciate your feedback regarding your experience with us. We love to hear that Alan provided excellent service and that the delivery process met your expectations. Our aim is to ensure a smooth experience for all our customers, and your satisfaction reinforces our commitment to that goal. Thank you for choosing Park Place LTD!

Ryan Vanderwel
General Manager

Verified Customer
Bellevue, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Mustang detail
My 2016 Mustang GT got a full detail. It looks amazing inside and out. The team did a great job. I was impressed!
Ryan V., General Manager from Park Place LTD responded on 01/29/2025 07:12 PM

We appreciate your feedback regarding the full detail service on your 2016 Mustang GT. It is gratifying to hear that you are pleased with the results and found our team's work impressive. We strive to maintain high standards in vehicle care, and your satisfaction is important to us. If there’s anything more we can assist you with in the future, please feel free to reach out.

Ryan Vanderwel
General Manager

DN
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DAVID N.
Bay Center, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
finalizing car purchase
Park Place LTD assisted Weissach a car dealer in Vancouver BC in perfecting my car purchase from them. Ryan was instrumental in getting the deal done and I appreciated his assistance and attentiveness as well as his knowledge of the car. He was great.

Hunter in finance was friendly, personable and through. He was great as well. Thankyou to both of them
Ryan V., General Manager from Park Place LTD responded on 01/28/2025 01:56 PM

David, we appreciate you taking the time to share your positive experience with us. It is gratifying to hear that Ryan's attentiveness and expertise made a significant difference in your car purchase process. Additionally, we are pleased to know that Hunter in finance contributed to your experience with his friendly and thorough approach. Your feedback highlights the dedication of our team, and we are grateful for your business!

Ryan Vanderwel
General Manager

SR
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STEPHEN R.
Sammamish, WA
Ferrari F550 MARANELLO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
excellent service from all elements of the organization
quick and efficient with great follow through
Ryan V., General Manager from Park Place LTD responded on 01/27/2025 04:51 PM

Stephen, we appreciate your feedback regarding our quick and efficient service, as well as our commitment to follow-through. It's our goal to provide a seamless experience for our customers, and it is rewarding to see that reflected in your visit. Your support is valued, and we look forward to continuing to serve you in the future.

Ryan Vanderwel
General Manager
Employees worked with

RE
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RAMON E.
Teaneck, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Financing a luxury Suv Aston Martin Dbx
The most important quality of this dealership is service. My sales agent, Alan has not only been a gentleman but he always stayed positive and he knew that I would get approved for my dream luxury car because their finance team is resilient and persistent. Doesn't matter if the dealer has the car.
What matters is getting funding for tat vehicle. Park Place will make it happen.
Ryan V., General Manager from Park Place LTD responded on 01/27/2025 04:52 PM

Ramon, we appreciate your feedback regarding your experience at our dealership. It's encouraging to hear that our focus on service had such a positive impact on your journey, especially with Alan and our finance team working diligently to ensure you could secure your dream luxury car. Your insights highlight the importance of persistence and support in the vehicle purchasing process, and we are committed to providing that level of service to all our customers. Thank you for choosing Park Place LTD; we value your business and your confidence in us.

Ryan Vanderwel
General Manager
Employees worked with

YG
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YEVGENIY G.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Excellent
Michael is hands down one of the best. He made the entire transaction incredibly easy. It was by far the fastest buying experience I have ever had. He took his time after the sale to show me around the facility and answer a bunch of questions. His knowledge in regards to in stock vehicles was amazing to see.
Ryan V., General Manager from Park Place LTD responded on 01/22/2025 04:19 PM

Yevgeniy, we appreciate your feedback regarding your recent experience with us. It is great to hear that the transaction went smoothly and quickly for you. Michael's commitment to providing exceptional service and his extensive knowledge of our inventory are important aspects of our mission. We hope you enjoy your new vehicle!

Ryan Vanderwel
General Manager

SS
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STEPHEN S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Excellent buying experience!!!!
Thank you Park Place!!! I cannot say enough about the detail, knowledge and excellent customer experience that was provided by Hunter and his team. Thank you for delivering a unique Porsche along with a seamless buying experience.
Ryan V., General Manager from Park Place LTD responded on 01/20/2025 08:07 PM

Stephen, we appreciate your feedback regarding your experience with Hunter and the team. It is encouraging to hear that the level of detail, knowledge, and customer service met your expectations during your purchase. We strive to provide a seamless buying experience, and it is gratifying to know that we succeeded in doing so for you. Your support means a great deal to us.

Ryan Vanderwel
General Manager
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