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SureCritic / Parks Hyundai Of Gainesville
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Parks Hyundai Of Gainesville

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)
85
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Score Details

5 stars
90%
4 stars
6%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
12
Total ReScores™
5.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

Categories
Contact
(352) 372-4251
No Business Hours Provided

Business Hours

* No Time Zone Provided
3111 North Main Street Gainesville, FL 32609
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)
Write a Review
Recent Reviews
AD
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Adam D.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2023
10
Category: Sales
Fast and easy
Adam was awesome.
JH
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Jack H.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2023
10
Category: Sales
Fast and easy
Fast and easy
EK
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Ed K.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
10
Category: Sales
Hybrid Experience
First time ever enjoyed my car buying experience. Jonathan was great and very knowledgeable. On our test drive he pointed out all the amazing features on the Santa Fe Hybrid which convenced us to buy one.The rest of the staff were very professional and the whole process went very smoothly.
EA
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Edgardo A.
Gainesville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2022
0
Category: Sales
Bewilderingly Inhospitable Customer Experience
I walked in June 8th 2022 looking to purchase a new Elantra. It was a normal transaction up to the point in which I asked for an “out the door price.” The salesman told me to wait while he spoke with someone. When he returned the entire tone of the conversation shifted and they got very short/rude stating: “We are a community based dealership and don’t appreciate when people like you come in wanting to compare numbers. You can shop around and we will match any other dealer’s price.” I asked if they could any numbers on financing but it was at this point the salesman in one complete motion stood up, smacked the desk, and said “I can’t help you. You can leave now,” in a very aggressive voice. If this is how the dealership treats their customers then I am shocked they are still in business. I hope the dealership re-evaluates how they train their salesmen as no customer should experience what I did.
KL
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Kevin L.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
10
Category: Sales
Painless buying experience
My whole experience was absolutely top notch. I first came in just to look at a Kona, but they didn't have any. Lowell and I spoke for a while about the merits of the car and about my trade, my motivations, and budget. Once they got one in, he called so I could come take a test drive. The dealership has a really well-designed test drive route to really show off the features of the vehicles.
Once I decided to buy the Kona the process was very smooth. My trade was evaluated quickly, and I was given a reasonable offer within KBB valuation. Marcos, the financing agent, was amazing getting me a competitive financing offer. He also presented me all of the additional options in a thorough but no pressure manner, which allowed me to make the best decisions about additional warranty/protection products.
Parks' dealer markup is much less than many of the other dealers I looked at and they give you more dealer added features as part of that additional cost. Would highly recommend the Parks team for a new car purchase.
By the way, I LOVE my new Kona. Amazing little crossover!
CC
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Chandler C.
Middleburg, FL
2022 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customerVerified Customer
10
Category: Sales
Experience
Rudy was an amazing salesman, he was very knowledgeable about the car and was able to answer any question I had on it.
CAMERON S C. from Parks Hyundai Of Gainesville responded on 03/01/2022 07:09 AM

Thank you for the great 5 star review. We appreciate earning your business and hope we will see you for your basic maintenances! If you ever need anything, feel free to stop by or call us anytime :D

AV
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Alyssa V.
Frankfort, IL
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Sales
Hyundai Experience
Great!
MARIO A L. from Parks Hyundai Of Gainesville responded on 02/07/2022 09:03 AM

Thanks for your great review! We still owe you that detail whenever you get the time!

CB
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Charles B.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
10
Category: Sales
Stellar Service
Rudy Porter gave my Fiance and i the best buying experience we have ever had. His knowledge and professionalism were outstanding!
MARIO A L. from Parks Hyundai Of Gainesville responded on 12/27/2021 07:25 AM

We are happy we have Rudy here to aid in the shopping process!  He is a long standing joy to have at our dealership.

MM
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Meredith M.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
10
Category: Sales
Excellent Experience
Rudy Porter and Marcos Graciani have given me an excellent buying experience not once, but twice! They are professional and knowledgeable! I would give them 10 stars if I could and I will definitely refer all my friends to them!
MARIO A L. from Parks Hyundai Of Gainesville responded on 12/27/2021 07:19 AM

Congratulations!  It took a while but we did eventually get you a vehicle that is awesome and like brand new!

RA
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Ricky A.
Fort White, FL
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
10
Category: Sales
A salesman that knows his product
My experience was great mainly because the salesman knew the product inside and out showed every feature explain the difference between the Hyundai product versus others made all the difference in the world
MARIO A L. from Parks Hyundai Of Gainesville responded on 12/27/2021 07:17 AM

Thank you so much for being a local returning patron!  You probably don't remember but I was the salesperson who sold you your Explorer all those years ago from Ford and am happy that we were able to accomodate you and your family in getting a new Hyundai!

MS
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Michael S.
Williston, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Sales
Great experience with Parks
We decided to purchase a Palisade at probably the worst time ever with supply issues for chips and vehicles. We found the car we were interested in on the Parks web site listed as “in transit”. The sales rep we spoke to (Lowell) took us on a test drive in a comparable car and we were sold. Parks met our expectations on the deal including allowance on our trade vehicle. When our Palisade arrived we were in and our with no hassles. We love the car and feel like we were well treated at Parks.
CAMERON S C. from Parks Hyundai Of Gainesville responded on 12/16/2021 07:05 AM

Thank you Mr Seley for the 5 star review! It is indeed a crazy time to be buying a car with the way the market is. We appreciate you guys being patient with us for arrival of your vehicle and hope to see you for all of your regular maintenance. Don't forget if you ever need anything Lowell is the best person to reach out to for assistance. We hope you guys have a Merry Christmas and enjoy your recent retirement life!

OJ
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Omarlie J.
Gainesville, FL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Sales
Exceptional Service
Chase, Lowell, Mario, Marcos and the entire team was phenomenal.
MARIO A L. from Parks Hyundai Of Gainesville responded on 12/02/2021 10:41 AM

We are so happy that we were able to provide you with a vehicle that met all of your families needs!  We will have the new key ready for you before the end of the week!  Have fun and keep it under 100 mph!

Verified Customer
Gainesville, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
verified customerVerified Customer
10
Category: Sales
Excellent Service
Ask for Jonathan Woodruff. He is very honest and professional. He provides above and beyond customer service.
MARIO A L. from Parks Hyundai Of Gainesville responded on 11/23/2021 03:58 PM

Congratulations on your new Santa Cruz!  There are not a bunch out yet so we look forward to seeing you on the road B-)!

AB
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Albert B.
Lake City, FL
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
10
Category: Sales
Excellent salesperson
Smooth sale,
Quick
And
Painless.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2021
8
Category: Sales
Good dealer to work with.
Love to Santa Cruz, been waiting for it to hit dealers showroom. Needs more accessories.
MARIO A L. from Parks Hyundai Of Gainesville responded on 11/01/2021 11:17 AM

I am sorry that our available inventory was not up to par with what Hyundai has been expected produce.  We take customer satisfaction very seriously and would like to follow up with you and find out how else we may better serve you.  Your salesperson will be contacting you to go over how we may better serve you.  As will the store sales manager.

Verified Customer
Melrose, FL
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Category: Sales
Very positive experience, even in this difficult buyers market.
Jonathan Woodruff really went out of his way to help me find the car I wanted.
CAMERON S C. from Parks Hyundai Of Gainesville responded on 10/12/2021 10:51 AM

Thank you for a 5 star review. We appreciate your business and positive reviews of our store. Hopefully next time we will have more inventory to choose from! Please let us know if you ever need anything.

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