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SureCritic / Payless Auto & Collision
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Payless Auto & Collision

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(311 Reviews)
88
Write a Review
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Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(503) 581-2079
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1810 12th St Se Salem, OR 97302-2148
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Payless Auto & Collision's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(311 Reviews)
Write a Review
Recent Reviews
KA
Kole A.
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Communication was great!
Got me in and out in the same day and the quote was spot on
DI
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Denise I.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent service every time
The air conditioning in my vehicle was not cooling properly. Payless diagnosed the problem, fixed it, and had me on my way in 1 1/2 hours.
GP
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Geoff P.
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Change out front driver-side low headlamp.
Jay, Cole and the gang do phenomenal work. They are fast, efficient, knowledgeable and eminently affordable. I trust them with both of my cars, a 2003 Toyota Corolla and a 2015 Chevy Traverse.
DH
Donna H.
Salem, OR
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Great service
These people are friendly & knowledgeable! It is so comforting to know they don't try to do things that are not necessary. I will be back in the future!
DS
Dennis S.
Oregon
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Dennis said he was in fast, and they took care of him and his problem. He was in and out.
Recommended
Verified Customer
Kia Telluride
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Best shop
Always does a good job. Enjoy spending time talking shop while car is worked on. Job well done.
LO
Laura O.
Salem, OR
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
Category: Service
Laura said she had a good experience with them.
Recommended
MH
Mark H.
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
It's not about the money
These guys aren't just about the money which means it's not just about the money to me either. I want my vehicle problems solved so I can go away smiling and that's what Jay and Cole seem to want most of all. I'm smiling now! Thanks guys 👍🏼
LE
laura e.
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Brake repair
I will be taking both my cars here for everything!! Everyone was friendly and so helpful, plus saved me so much money.
KD
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Kelly D.
Salem, OR
Chrysler Town & Country LWB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Oil Change
Jay always gets my van scheduled within days of my request. Great service for a reasonable price.
JD
jason d.
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2024
verified customerVerified Customer
10
A person in need.
I found my experience with the shop to be very professional. And also very reasonably prices. Thank you so much.
RK
Ron K.
Salem, OR
Chevrolet Suburban
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2024
verified customerVerified Customer
Category: Service
Ron said they had a leak in one vehicle and had to go back.
Recommended
NM
Nellie M.
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
10
Honest guys
They found and helped with a solution to the problem fast!
SD
staten D.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2024
verified customerVerified Customer
10
Quick and Friendly Service
Called to get a quote and after describing the problem Colt gave me a quote and when they could get to it.
Dropped it off in the morning and it was done by the same day! The total due was just a few dollars from the original quote. Generational family business. Would recommend this business.
MS
Makah S.
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
verified customerVerified Customer
10
Amazing
They got our car in fast and only had it for a few days after getting it towed to their shop Sunday and goy it back today and is running better then what it was
Displaying Review 1 - 15 of 311 in total
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