business image

Pecheles Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(14 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average

Business Details

About

Pecheles Automotive has experienced sales staff who are eager to share their enthusiasm and knowledge with you. We are also committed to excellence and providing you with the very best customer service. Pecheles Automotive has experienced sales staff who are eager to share their enthusiasm and knowledge with you. We are also committed to excellence and providing you with the very best customer service.

Categories
New Car Dealer, Used Car Dealer, Auto Maintenance
Contact
(252) 756-1135
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
203 Greenville Blvd SE Greenville, NC 27858

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Pecheles Automotive has experienced sales staff who are eager to share their enthusiasm and knowledge with you. We are also committed to excellence and providing you with the very best customer service. Pecheles Automotive has experienced sales staff who are eager to share their enthusiasm and knowledge with you. We are also committed to excellence and providing you with the very best customer service.

Categories
New Car Dealer, Used Car Dealer, Auto Maintenance
Contact
(252) 756-1135
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
203 Greenville Blvd SE Greenville, NC 27858

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Pecheles Automotive has experienced sales staff who are eager to share their enthusiasm and knowledge with you. We are also committed to excellence and providing you with the very best customer service. Pecheles Automotive has experienced sales staff who are eager to share their enthusiasm and knowledge with you. We are also committed to excellence and providing you with the very best customer service.

Categories
New Car Dealer, Used Car Dealer, Auto Maintenance
Contact
(252) 756-1135
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
203 Greenville Blvd SE Greenville, NC 27858
All Departments' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(14 Reviews)

CR
gravatar
CAROLYN R.
Edenton, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2018
verified customerVerified Customer
Category: Sales
Pleased with purchase
Very pleased with purchase of vehicle. Good price and sales people very helpful and friendly.
My only complaint is that I had a pre-approved loan, and I am now getting letters from various lending agencies that were contacted regarding the loan. Don't really understand this, and it has an impact on my credit score. If my pre-approved loan was not enough, I was able to pay the difference, but was never consulted about this.
Otherwise very happy with vehicle and service.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/14/2018 01:20 PM

Carolyn, thank you for the recommendation and review. your feedback is very important to us.  We will look into your question about the lending agencies and reach out to you directly to discuss.  Our goal is to learn from your feedback which helps us to improve for all of our valued clients.  Thank you again, and we look forward to talking with you! 


CC
gravatar
CHRISTY C.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
verified customerVerified Customer
Category: Service
Great place to work with!
Great place to work with!
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/06/2018 08:54 AM

Christy Cichon, thanks for your praise and kind comments about our team.  We appreciate your business and hope you have a great day!


RF
gravatar
ROBERT F.
Tarboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
verified customerVerified Customer
Category: Sales
Audi Purchase
Great people and excellent customer service!!
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/06/2018 08:52 AM

Robert Farmer, thank you for the excellent review!  We look forward to seeing you again soon.  Have a fantastic day!


MC
gravatar
MARY C.
Swansboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2018
verified customerVerified Customer
Category: Service
Positive attitude of working service advisors
My experiences with Pecheles Automotive have always been a positive experience. The people at the maintenance check-in are informed and pleasant when explaining what will be checked and probable costs. No talking down or making you feel ignorant. This year I was greeted by Kimberely Westbrook. She explained length of time and costs and then gave me a loaner car I had requested. When I returned later in the afternoon she was there again to explain needed extra work and concerns about my car. Questions were answered and concerns addressed. She was a pleasure to work with.

There was another gentleman on the desk next to her that also made himself available for questions when Kimberely was out of the building looking for my loaner. I didn't get his name, but he was very pleasant and open to questions of mine.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018 12:36 PM

Mary Clement, your satisfaction means a lot to us, and we truly appreciate you choosing Pecheles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.  Thanks for the awesome review!


KK
gravatar
KENNY K.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2018
verified customerVerified Customer
Category: Service
pecheles auto
excellent service , thanks a bunch Kimberly . very professional.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018 12:35 PM

Kenny Kendall, At Joe Pecheles Audi, we value our customers and we look forward to seeing you on your next visit. Thanks for the kind comments about our Team.  Have a great day!


LG
gravatar
LISA G.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
verified customerVerified Customer
Category: Service
Review
Time, attitude, efficient
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018 12:33 PM

All great attributes, thank you for the great review!  Have a fantastic day, Lisa.


TD
gravatar
THEODORE D.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
verified customerVerified Customer
Category: Service
Excellent
Great service advisor worked to keep costs down.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018 12:32 PM

Theodore Delbridge, thank you for taking the time to notice those efforts and for leaving such an awesome review!  We appreciate your business.  Have a great day!


TO
gravatar
TRACY O.
Middlesex, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
verified customerVerified Customer
Category: Sales
Outstanding service!
I received excellent service from this dealership! Highly recommend!
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018 12:31 PM

Tracy Overby, thank you for the recommendation, and have an amazing day!  We appreciate you!


JN
gravatar
JAMES N.
Trent Woods, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
verified customerVerified Customer
Category: Sales
Great service
Really nice personal attention without pressure.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/31/2018 06:57 AM

We love your kind comments.  Thanks for your business, James!


WP
gravatar
WILLIE P.
New Bern, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
verified customerVerified Customer
Category: Service
The people
Everyone at Pecheles treated me great and had my vehicle repaired in a timely fashion couldn’t ask for much more would highly recommend!!!!!!!!!
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/31/2018 06:56 AM

Thanks, Willie Perry!  We appreciate your business!


MS
gravatar
MARY S.
Whitakers, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
verified customerVerified Customer
Category: Sales
Customer satisfaction
Customer satisfaction
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/29/2018 08:26 AM

Thank you for the excellent review, Mary.  We appreciate your business!


LC
gravatar
LINWOOD C.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
verified customerVerified Customer
Category: Sales
The service department is totally outstanding.
The service department and both the representatives and the technicians are outstanding. The sales department is ok also. I thought the finance department representative was being deceitful bordering on deceptive when I asked him if I could cancel the so-called worry free repaint contract. He said yes but didn’t tell me that while I could cancel at any time, I would still have to pay for it. I think he was being deceitful.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/29/2018 08:31 AM

Linwood, thank you for the positive remarks about our service department and for the five star rating.  Please allow us to look into the concern you have with the policy cancellation. You are important to us and we appreciate your business.  Thank you for your honest feedback and we will reach out to you directly to see how we can resolve this.  Have a great day!


LH
gravatar
LOLA H.
Red Oak, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2018
verified customerVerified Customer
Category: Sales
Service
The staff was very helpful. I was dispointed when I found out how much I had to pay to buy out my car lease? I know the dealer has to make money of a sale? When it ends up I am paying just about double, for my 2014 Beetle.This really hurts when I have 5 more years to pay on this lease car? I would tell people not to ever lease a car, if you want to buy it?? I could have paid VW Credit much less to buy out my lease? I will conchie to let Pecheles service my car, they have done me right so far for 19 years. My dealing with them for 19 years never helped at all for a good deal of buying my 2014? I was so scked when the total came up I had to pay for in 5 years?

Very upset about the total I have to pay?
Lola Harper
Not Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/29/2018 08:18 AM

Lola, thanks for taking the time to leave us your honest feedback. We are happy to hear you have received top-notch customer service from us over the years but disappointed that you are not happy with the terms of your lease buy out.  We will reach out directly to you to see how we can help. Thank you for your loyalty.


JF
gravatar
JAMES F.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
verified customerVerified Customer
Category: Service
VW
Fast
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/29/2018 08:13 AM

James, we know your time is valuable.  Thanks for the excellent review. Have a fabulous day!


MR
gravatar
MARY JANE R.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
verified customerVerified Customer
Category: Service
Some new service dept. faces, but all still friendly, willing to assist.
Required, recall, and requested services, were promptly completed and a clean car returned to me. Dennis, on shuttle, was prompt and very pleasant to share a ride with.
Recommended
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/29/2018 08:13 AM

It's easy to be friendly, Mary Jane, when we have great customers.  Thank you for being one!  And thank you for the great review. Have an awesome day!

Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(7 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(215 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,421 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(161 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(146 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.