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Pennell's Auto Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(846 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

In business for 30 years, Pennell's Auto is a community based, family run business. Our Technicians are ASE Certified and we are a AAA Certified Garage!

WE WOULDN'T PUT YOU IN A CAR WE WOULDN'T PUT OUR GRANDCHILDREN IN!
In business for 30 years, Pennell's Auto is a community based, family run business. Our Technicians are ASE Certified and we are a AAA Certified Garage!

WE WOULDN'T PUT YOU IN A CAR WE WOULDN'T PUT OUR GRANDCHILDREN IN!

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(860) 848-2400

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
341 Norwich-New London Turnpike Uncasville, CT 06382
Pennell's Auto Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(846 Reviews)

Verified Customer
Gales Ferry, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Outstanding Service at Pennell's Auto!
I can't say enough positive things about Pennell's Auto. My company truck broke down in the afternoon, and they were quick to respond, towing it in without hesitation. They had it diagnosed and fully repaired by early the next afternoon. The level of professionalism, efficiency, and customer service was truly outstanding. If you're looking for a reliable and honest auto shop, I highly recommend Pennell's Auto!

HP
HOLLY P.
Norwich, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Excellent service
Very fast service. Staff is friendly and everything wxplained in detail!

JH
JOANNE H.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2024
verified customerVerified Customer
10
Jo-Ann H’s review
Joe let me know the same day what was wrong with my car and how long it would take to fix, and stood true to his word.

CK
CAROLYN K.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2023
verified customerVerified Customer
10
Car repairs
They provided excellent communication throughout. Also, real good prices. I would go to them again and tell others to go there.

LK
LARRY K.
Stonington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
10
Professional and personable
Accommodated schedule request, followed through with updates and cost, with repairs completed same day.

JJ
JULIUS J.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
10
Tire replacement.
Excellent work as always. Very pleasant and helpful staff.

LM
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LISA M.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
10
Muffler
Awesome michele explained it all. Mechanics great did it in timely manner thanks

HW
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HEATHER W.
Oakdale, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
10
Oil change
Went in for an oil change. It was done right away and out in 15 min.

RS
Robert S.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
Category: Service
Spoke with Stella. She said they were very happy. They were happy with the service.
Recommended

MT
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MARYANN T.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2023
verified customerVerified Customer
10
Fast Efficient Reasonable and Friendly
Best place around for auto repair, emissions and oil changes!!

MP
Mary P.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2023
verified customerVerified Customer
Category: Service
Mary said they did a good job pretty quickly.
Recommended

AP
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ANDREA P.
Waterford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2023
verified customerVerified Customer
10
Our car check engine light came on and penelles found the problem and fixed our car.
Pinellas took the time to diagnose what was wrong with our car. It was a bad turbo. They made sure all the correct parts were used during repair. They contacted us daily to let us know how the repair was going. They also went out of their way to make sure the warranty covered everything but are deductible.

RS
ROBERT S.
Uncasville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2023
verified customerVerified Customer
10
Car was fixed in less then a day was awesome
Great work on my car. Got my car back in less then 24hours. Was a big help.

AP
AMY P.
Norwich, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customerVerified Customer
10
Always great service!
As busy as they are, Pennell's took me right in for a quick fix & got it done prior to the weekend. They never fail to make every accommodation possible to help their customers.

KH
KIRSTIN H.
Quaker Hill, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customerVerified Customer
10
Fixed a problem that another auto repair shop didn't fix!
I am very happy with the service at Pennell's. Michelle at the service desk is so nice and helpful. A mechanic I had for years from East Lyme retired...I was looking for a new, trustworthy mechanic so I had brought my Volvo XC70 to a shop in Groton that specializes in Volvos and I was very disappointed. I came to Pennell's hoping for a better experience. They solved a problem that the other place couldn't solve... Pennell's provides professional, courteous service. My car is running like a champ! I found my new mechanics. Don't be afraid to bring your Volvo here, it's the place to go. Thanks Pennell's!

Displaying Review 1 - 15 of 846 in total
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