business image

Brooks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,125 Reviews)
99
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
99
Net Promoter Score ®

Business Details

About

At BROOKS AUTOMOTIVE we are dedicated to providing professional customer service and automotive repair. Our goal is to provide our customers with honest, quality service in a timely manner. We believe our customer’s needs and satisfaction come first.

BROOKS AUTOMOTIVE,
At BROOKS AUTOMOTIVE we are dedicated to providing professional customer service and automotive repair. Our goal is to provide our customers with honest, quality service in a timely manner. We believe our customer’s needs and satisfaction come first.

BROOKS AUTOMOTIVE, is committed to maintaining a highly ethical and sound business practice in order to meet and exceed our customer’s automotive needs.

Domestic & Foreign Makes and Models • Full Service Auto Shop • Accepts Extended Warranties • Towing Available • ASE Certified Technicians • ASA Certified • Tech-Net Certified Call or stop by BROOKS AUTOMOTIVE for all your auto repair needs.
...more

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(503) 390-4229

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4985 Brooklake Road NE Brooks, OR 97305
Brooks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,125 Reviews)

ID
IONE D.
Lebanon, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Great service!!!!
Amazing service. Done sooner than was expected. A ride to and from work. Rob and Jeremy great to work with. Thanks for making this old lady happy 😊
Robert P. from Brooks Automotive responded on 01/29/2025 08:02 AM

IONE- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO WORKING WITH YOU AGAIN.

Jeremy Coolbaugh
Service Advisor
503-390-4229

TH
THEOLA H.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Excellent service
Thanks again for your excellent service
I know they stand by their work and answer my questions. My friends ask me why I go to Brooks for my service. I tell them that as a senior widow I don't have to worry about being treated unfairly. It's worth the drive!
Robert P. from Brooks Automotive responded on 01/28/2025 08:17 AM

THEOLA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RM
gravatar
RAYMOND M.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Constantly Great Service
Been bringing my car here for years, honestly the best mechanic I've had.
Robert P. from Brooks Automotive responded on 01/17/2025 03:23 PM

RAY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KS
gravatar
KEN S.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Good service, good value.
They Always get the job done on time. I know I can have confidence in their work.
Robert P. from Brooks Automotive responded on 01/17/2025 02:31 PM

KEN- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

Verified Customer
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Got it done right and no Bs
Straight forward, fair price, good work!
Robert P. from Brooks Automotive responded on 01/17/2025 11:41 AM

WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

ND
NANCY D.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Auto repair
These guys are the best. They’re honest timely and don’t fabricate other issues to inflate charges. I can’t say enough good about these guys.

Nancy Dasher, totally satisfied customer
Robert P. from Brooks Automotive responded on 01/17/2025 11:41 AM

NANCY- GLAD WE COULD GET YOUR SHIFTER ALL FIXED UP FOR YOU. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

AB
ALEX B.
Woodburn, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
2008 Jeep Wrangler maintenance
The guys at Brooks Auto always do a great job and they're fast too
Robert P. from Brooks Automotive responded on 01/17/2025 11:40 AM

ALEX- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RR
RICKY R.
Salem, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Repair work done on my 2001 dodge 3/4 ton
Great people great service
Robert P. from Brooks Automotive responded on 01/17/2025 11:39 AM

RICKY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JM
JOHN M.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Very helpful!
Brooks Automotive is very quick to help when we have a problem.
Robert P. from Brooks Automotive responded on 01/08/2025 07:41 AM

JOHN- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BF
gravatar
BILL F.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Last minute fix
My car wouldn’t start two days before Christmas, so had it towed to Brooks Automotive. They weren’t sure if they could get to it before Christmas. Nine o’clock the 24th I got a call from Jeremy saying it was ready to pick up. They are.very good and thorough. I highly recommend them any day. Bill F
Robert P. from Brooks Automotive responded on 12/24/2024 11:24 AM

BILL - GLAD WE COULD GET YOU BACK UP AND RUNNING BEFORE THE HOLIDAYS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT. 

Jeremy Coolbaugh
Service Advisor
503-390-4229

TD
TOM D.
Aurora, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Excellent expertise and quick service
Brooks automotive continues to fix my vehicles where other shops have failed to figure out what's wrong...They're amazing.
Robert P. from Brooks Automotive responded on 12/24/2024 11:23 AM

TOM- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MS
MILISA S.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Replaced shocks
They are great. We will be back.
Robert P. from Brooks Automotive responded on 12/12/2024 02:07 PM

MELISA- WE WOULD LIKE TO THANK YOU FOR CHOOSING YOU FOR YOU AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RH
RON H.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Extremely satisfied.
I'm always treated with respect and taken care of in a timely manner. They give me options of what needs to be repaired and the best way to go about getting it taken fixed. They also stand behind their work. If something comes up they check it out ASAP and get it handled to my satisfaction.
Robert P. from Brooks Automotive responded on 12/12/2024 07:28 AM

RON- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEED. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

SA
SARA A.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Best Service
I had the best 1st experience with Brooks Automotive! I will be recommending everyone with car issues to them. Thank you so much!!
Robert P. from Brooks Automotive responded on 12/05/2024 02:44 PM

SARA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE

Jeremy Coolbaugh
Service Advisor
503-390-4229

MB
MARSHA B.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Day of Support!
Our truck died this morning on our way to a medical appointment. A call to Brooks Automotive as we walked the rest of the way to the clinic to arrive on time resulted in peace. They orchestrated the tow truck and were ready to diagnose and then repair the same day. A morning of stress ended with relief and repair!
Robert P. from Brooks Automotive responded on 11/21/2024 07:50 AM

MARSHA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. HAPPY THAT WE COULD TURN YOUR BAD DAY AROUND FOR YOU. 

Jeremy Coolbaugh
Service Advisor
503-390-4229
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.