Service Department's Reviews

4.8

(2,213 Reviews)

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Recent Reviews

Utz C.

Philadelphia, PA

06/23/2024

Category: Service

Service department incompetent

I’ve read other reviews and there seems to be unequal treatment towards women who bring their car here for service. My sister brought her car in for recall 3 times and each time it came out w more safety issues. Rick the service manager said it’s not their doing..told him we’ll call Hyundai, he said he doesn’t care about Hyundai. There is video proof of this. He is terrible at customer service and it probably comes from the top to the bottom. He should layoff the Utz and he might have a more applicable attitude! Crunch crunch

Danielle D.

Royersford, PA

03/03/2023

Category: Service

Appt availability

Hi. Today was my 2nd attempt to have my car looked at. Both times the answers were not acceptable.
3 weeks ago I called to make an appointment, because my check engine light came on. It would be a week before they there was an appointment available.
I went in today with a problem that just happened. No available appointments until Thursday( 6 days from now).
Again, my family has been very loyal to this Hyundai. As a loyal customer, I left there not knowing if my car is safe. He told me, they are busy and short staffed. That is a horrible excuse. My family decided we are done. We have been loyal since 2014.

Dr Edward C.

Norristown, PA

01/07/2023

Category: Service

Buyer Beware—Have Not Received Refund Check

Buyer beware. Four years ago, I bought a new 2018 Hyundai Elantra and extended warranty from this dealership, paying cash in full. Last year I sold the car privately and reached out to sales manager David Janiszewski and finance liaison Lisa Grose for reimbursement on the pro-rated amount of the extended warranty. Not only did the dealership make utterly and unnecessarily miserable the experience of trying to get a legally binding return check back to me (e.g., they delayed responses to my many requests for reimbursement and didn’t even have a process in place to use electronic signature documents to expedite the request), but now having waited more than 90 days into the process, I still have not received my check. The response from Mr. Janiszewski when I asked to escalate this to the dealership owner was to evade and not my answer my questions on what can be done to resolve this issue. For anyone reading this review, I can only tell you that the dealership was all too quick to take my money; when it came time to return those funds, they couldn’t be more evasive, off-putting, and nonresponsive. I will never buy another vehicle from this dealership and will encourage as many consumers as possible to avoid Piazza Hyundai at all costs. In the meantime, I am filing legal complaints with the Better Business Bureau and Office of Consumer Affairs with the Commonwealth Attorney General. —Dr Edward Carvalho —***POSTSCRIPT RESPONSE TO DEALER REPLY***—Foregoing the absurd notion that I would create the delay in retrieving my own funds, notice how the dealership is now attempting to shift blame back on me by not addressing the outstanding, overdue release of my funds through mendacity and weak excuse making. The delays have been the result of outdated check refund processing that supposedly takes 60-90 days (that is now outside that window, which Piazza has yet to acknowledge). One can imagine how effective Mr Janiszewski is as a sales manager by virtue of the fact that his failure to help resolve this refund issue cost the dealership another new car in-cash sale. That is to say, I canceled my order after Mr Janiszewski couldn’t secure my reimbursement funds, which were to be used as part of the purchase of the new vehicle. Seems to me in the dealership response, Piazza and/ or Mr Janiszewski is still sour over losing that sale from what some might describe as his own ineptitude. Be that as it may, I now leave this to the legal authorities to whom I’ve reached out to make a determination on where the communication disconnect lies and by when I can expect this now overdue reimbursement check. ***BUYER BEWARE***

Ben P.

Collegeville, PA

07/27/2022

Category: Service

Horrible service

Horrible service and smart ass advisor. Failed to diagnose a bad inhibitor switch on my 2013 Elantra I finally diagnosed it myself after the warranty expired. There was a TSB on this switch that they were aware of but never told me about. They refused to do a good will repair and charged $234. Recently the airbag light came on. They diagnosed it as a bad clockspring and quoted $400 to replace. Hyundai has a TSB on this item extending the warranty to 15 years. They never made me aware of this and were going to make me pay for what should have been a no charge. I have attempted to reach the service department lately but they will not answer and will not return calls. On Monday I purchased a new car. To be sure not from the Piazza organization.

Steven C.

Glenmoore, PA

2022 Hyundai Palisade

04/10/2022

Service Type: Repair

Verified Customer

Category: Service

oil change and tire rotation

This is my first time owning a Hyundai and I'm so happy that this service center is near my home for future vehicle maintenance and repair.

RICHARD S., SERVICE MANAGER from Piazza Hyundai of Pottstown responded on 04/12/2022 03:52 AM

Thank you very much for the excellent review.

RICK STUBBLEBINE
SERVICE MANAGER
610-495-6550

Mark M.

Royersford, PA

2013 Hyundai Tucson

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change and brakes

Took care of my services needed and communicated through the process

Verified Customer

Pottstown, PA

2015 Hyundai Sonata Hybrid

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

As always, a basic oil change and a few minor items were handled well and completed in a timely manner.

Michele F.

Boyertown, PA

2014 Hyundai Elantra Gt

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

All in a day's work

Car required an update. From scheduling the service, to provision of the service, to picking up the car once service was done, the entire process went off without a hitch.

RICHARD S., SERVICE MANAGER from Piazza Hyundai of Pottstown responded on 04/01/2022 03:33 AM

Thank you very much for the excellent review.

RICK STUBBLEBINE
SERVICE MANAGER
610-495-6550

Susan B.

Linfield, PA

2021 Hyundai Tucson

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Great Service

Piazza Hyundai of Pottstown has great service in both the Sales and Service departments. Johnathan Hildreth was a great help in finding the right car for me, and the patience to go over all the bells and whistles for me. Mike Latch was super helpful in getting my car in for service and giving me a heads-up on my inspection. Thank you guys ... I appreciate your great customer service!!!

RICHARD S., SERVICE MANAGER from Piazza Hyundai of Pottstown responded on 04/01/2022 03:32 AM

Thank you very much for the excellent review.

RICK STUBBLEBINE
SERVICE MANAGER
610-495-6550

Albert P.

Chester Springs, PA

2020 Hyundai Palisade

03/29/2022

Service Type: Repair

Verified Customer

Category: Service

Great service people

Like everybody’s friendly

RICHARD S., SERVICE MANAGER from Piazza Hyundai of Pottstown responded on 03/30/2022 03:37 AM

Thank you very much for the excellent review.

RICK STUBBLEBINE
SERVICE MANAGER
610-495-6550

Donna R.

Douglassville, PA

2014 Hyundai Tucson

03/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Simply the Best!

My service advisor Mike Cruz was quick and courteous at check in. Told me the process of getting car checked out and that I would receive a phone call if anything needed to be addressed. He was right on the money.

MICHAEL L. from Piazza Hyundai of Pottstown responded on 03/24/2022 01:13 PM

Thank you for the fantastic review!

Verified Customer

Collegeville, PA

2021 Hyundai Venue

03/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

RICHARD S., SERVICE MANAGER from Piazza Hyundai of Pottstown responded on 03/22/2022 03:41 AM

Thank you very much for the excellent review.